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unclepatto
Gold Coast, Australia

Loved it

4.0 of 5 bubblesReviewed 27 Oct 2017
We really liked this hotel and believe its good value for money. The rooftop pool and bar have a good vibe. Good music playing whilst relaxing assisted with prompt service was a plus.
The rooms are large and well furnished and had no issues.
Breakfast was adequate.
Location was perfect for us.
I marked it down 1 purely due to the smell on the lower levels. We were lucky enough to be a little higher but as soon as you reached level 1 or the lift there was a sewerage smell. I wouldn't say this would turn me off returning on the provision I wasn't on the ground floor.
Date of stay: September 2017
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
UPaasha S, General Manager at Cross Paasha Bali Seminyak, responded to this review
Responded 31 Oct 2017
Hello unclepatto,

Greetings from U Paasha.

Thank you very much for staying with us and it’s wonderful to hear you feel we are “good value for money”. At U Paasha our goal is to give all of our guests a wonderful experience at a great price and I am happy to hear we achieved this for you.

I am very happy to hear you enjoyed your time relaxing by the pool as well as your time out and about in Seminyak. Our location is perfect for exploring and I am happy you were able to take advantage of it.

I am sorry to hear of an issue with smell on the ground floor of the hotel. Being open to the elements there are times where we experience issues and we have been working with the local authorities to rectify any problems. We have made great progress and are currently completing a project that will provide a full and permanent solution.

I am sure next time you visit us everything will be perfect and thanks again for the feedback.

Have a great day,

Daniel
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,916)
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Traveller rating
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All reviews rooftop pool great location rooms are huge eat street buffet breakfast busy street central location restaurants and shops definitely stay here again the air conditioning egg station the main street great pool pasha bali gym soap
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Reviewed 28 October 2017 via mobile

We stayed at U Paasha for 10 nights and we could not fault this hotel in any way. Not only is the location perfect but the hotel staff are very friendly, the rooms are modern, clean, spacious and cosy and the pool area is unbelievable!
We spent many days by the pool, the atmosphere is lovely and the poolside food is also fantastic!

This hotel made our Bali experience extra special! We look forward to returning to U Paasha in the future! Thank you for a great stay!

Would also recommend Batik restaurant right across the road from U Paasha for anyone planning to visit, great restaurant!

Date of stay: August 2017
Trip type: Travelled as a couple
Thank samanthak163
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
UPaasha S, General Manager at Cross Paasha Bali Seminyak, responded to this reviewResponded 31 October 2017

Hi Samantha K,

Greetings from sunny (and hot) Seminyak

Wow thank you so much for the amazing review. I am very grateful you chose us to spend your vacation and it’s very humbling to hear we made your holiday so special.

I will be sure to share your comments with Chef as we have recently changed all of our menus. He will be very happy to hear the positive feedback and we will continue to look for new ways to improve all of our offerings for our guests.

Thanks as well for the great tip of Batik. We are very lucky to have many amazing restaurants on our doorstep, and as you said Batik is one of the best and a must when visiting.

Samantha K thank you again for the wonderful feedback and I look forward to having you stay at the hotel next time you visit Bali.


Have a great day,

Daniel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 October 2017 via mobile

Second visit to this place in 1.5 years. It hasn’t changed and is how I remember it.

The good points are definitely the location in Seminyak, the roof top pool is fantastic and relaxed to be able to unwind each day. The view from the pool and the bar area is great of the entire area and sunset. Staff are very good and helpful. The breakfast is also very nice with variety for anyone’s tastes.

The room however is a bit outdated for what is a premium hotel. The room we were in had rust staining to the mirror and other stains on the couches. The air conditioning is a problem, it is ok and good enough but a separate wall mounted unit would also work better then the current option. Ours froze over and it was cooler outside than inside. To the staff credit at midnight when I called reception their maintenance did repair it and it was again repaired about 17 hours later. It’s a poor system for this priced hotel though.

Date of stay: October 2017
Trip type: Travelled as a couple
1  Thank bon_heineken
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
UPaasha S, General Manager at Cross Paasha Bali Seminyak, responded to this reviewResponded 31 October 2017

Hi fgjfjhfgjjfrhh,

Thank you so much for choosing to return and visit us again at U Paasha. It’s great to hear so many positives from your 2nd stay with us and I agree the rooftop pool is the perfect place to spend the day.

I am thankful for your great comments regarding the breakfast and especially towards the team. I am lucky to work with such a genuine, guest focused group of people and it’s wonderful to hear that you feel the same way.

I am sorry to hear of the concerns regarding the room. We are in the process of planning our renovations for next year, and indeed these will include new mirrors for all of the rooms. I am sure once we have completed the projects the room will feel lighter and brighter than ever and your next stay with us will be perfect.

Fgjfjhfgjjfrhh thank you again for being a loyal U Paasha supporter and I hope to welcome you back in the near future. I really appreciate your feedback and hope you have a wonderful day.


Thanks,

Daniel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 October 2017 via mobile

Located in the heart of eat street, surrounded by bars and restaurants, you can’t beat this hotel for location.

Rooms are spacious and clean. Room is equipped with coffee and tea making facilities, hair dryer, dressing gown and slippers.

The second best thing about this hotel is the roof top skimming pool. Surrounding buildings never obstruct the sun so you can sun ale all day long. Service poolside is fast and friendly. Room service is good too.

Gym is small and has limited equipment which wouldn’t bother too many people, however you might need to look for an alternative gym if you want a good one.

Staff are friendly and happy to help with most requests.

I did however email prior to booking requesting a price without breakfast and unfortunately they could not do this.

Overall this hotel is good and location is fabulous.

Date of stay: October 2017
Trip type: Travelled with friends
Thank Spanna66
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
UPaasha S, General Manager at Cross Paasha Bali Seminyak, responded to this reviewResponded 31 October 2017


Hi Spanna66,

Thank you very much for staying with us and I am very happy to hear you were able to take advantage of our great location. Indeed there are so many great shops, restaurants and bars close to the hotel and having the beach only a few minutes’ walk away is perfect.

It’s great to hear you were also able to take some time to relax by the pool. I will be sure to pass your comments on to the team and I am very grateful for your feedback.

Sorry to hear we were not able to provide a rate for you that did not include breakfast. Actually at all U properties breakfast is complimentary, along with Wi-Fi and our signature “24 hour use of room” and that is why we were able to offer you the rate you booked.

Spanna66 I hope to have the chance to welcome you back next time you visit Bali and


Have a great day,

Daniel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 October 2017

Absolutely can’t top this for location and service. Stayed with a friend for 10 days for a girls holiday and we couldn’t fault it.
Rooms are large even when set up as a twin configuration, and with two vanities and a huge wardrobe we were more than happy.
Food and beverage staff are always friendly and the front desk will always go out of their way to help with any queries and have great English.
Great breakfast selection with an egg station as well as pancakes, waffles, pastries and custom coffee to order (that tastes great!)
Plenty of space and loungers at the rooftop pool and the food and drinks menu is great. Allow a bit of time between drinks though as sometimes it can get busy.
Sunset view is great and the rooftop BBQ is awesome, especially the lobster which is small so very sweet.
Rooms are clean and housekeeping take pride in their work.
Shower has a rain head and is HUGE!
There is no door on the entry to the bathroom, just doors to the shower and toilet cubicles so this may bother some?
Good range of toiletries and the front desk will provide anything else you’re missing.
Room service menu and service are great too.
What more could you want...?!

Room tip: Ask for one on level 5 (top floor with view) as they are a bit quieter if the location (proximity to bars etc) will bother you. All rooms are a great layout and plenty of space for friends staying in a ‘twin’ arrangement. Great wardrobe space and double vanity (essential for the girls)!
Date of stay: October 2017
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Kerryn B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
UPaasha S, General Manager at Cross Paasha Bali Seminyak, responded to this reviewResponded 27 October 2017

Hi Kerryn B,

Wow thank you so much for such an amazing and detailed review. I am so happy to hear you enjoyed your time with us and were able to take advantage of all Seminyak has to offer. It’s very humbling to read your comments, especially your kind words towards the team and I am very lucky to work with such a wonderful group of people.

I hope you have the chance to come back and visit us again soon and thank you for the great review.


Have a lovely day,

Daniel

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Reviewed 23 October 2017 via mobile

My husband and I stayed here after leaving another hotel fairly unhappy during our honeymoon. On first arrival we were immediately impressed with the location, warmth and professionalism of the staff in every position. Our room was standard and MUCH bigger and better fitted out than the deluxe suite we had come from in another hotel.

The bathroom is open plan with a huge shower with two shower heads. The bed was incredibly big (European king I think) and extremely comfortable. AC was perfectly cold. TV stations were clear. Mini bar great.

The rooftop pool was lovely and relaxing with tunes playing all day. Lots of deck chairs and double beds. Wait staff on hand for drinks and food, reasonably priced (not super cheap but v good for not having to leave to get it!)

Breakfast brilliant, abundant serves and excellent barista coffee on demand as part of breakfast... this is very rare in Bali.

The thing that impressed us the most was nothing was too much trouble. I fell seriously ill with awful food poisoning (from food purchased elsewhere) and the GM of the hotel answered a FB message (in minutes) to assist heating a hot pack for my tummy in his own personal microwave (microwaves aren't common in Balinese kitchens etc) within minutes staff were attending the room to heat the pack and offer any help needed. This is truly exceptional service. Both my husband and myself fell very ill for days and were so comfortable in the hotel and felt valued and cared for. Thank you, We will be back.

Date of stay: October 2017
Trip type: Travelled as a couple
Thank Rachael K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
UPaasha S, General Manager at Cross Paasha Bali Seminyak, responded to this reviewResponded 27 October 2017

Hi Rachel K,

Thank you so much for staying with us and for providing your feedback to the Tripadvisor community. I am very sorry that you were both ill during your holidays and I am only happy to help in such a situation.

I really appreciate your kind words towards the team and I will be sure to share your comments regarding breakfast with Chef and our baristas.

Rachel thanks again for the great review and we look forward to having you stay with us again next time you visit Bali.


Have a great day,

Daniel

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