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“Bed bugs!!”
Review of Sunset Terrace

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Sunset Terrace
Ranked #335 of 417 Speciality Lodging in Seminyak
Sydney, Australia
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Bed bugs!!”
Reviewed 26 December 2010

We booked Sunset Terrace through Wotif, and after arriving here after a long flight we were shown to villa #2, and I went to take a shower. Could hardly get the shower over the bath to get hot, and the bathtub was grotty.
While I was in the shower my partner was getting ready to take a nap, before he got into bed he realised lots of tiny tiny bugs crawling on the sheets. I've done a lot of travelling before and am no stranger to bed bugs, so I knew exactly what these little critters were!
We inspected the rest of the bed and also found a cigarette burn in the sheets.
I'm not the type of person to complain often, but at the risk of getting bed bugs we had to say something.
We told the man on reception we were not happy, took him to see the bugs. He didn't say much, but we told him we wanted to leave and asked for a refund. He told us that we would have to go through Wotif. I called Wotif and they were very helpful, but needed to contact the Sunset Terrace first to get an authorisation to refund it. Their first few contact attempts were left unanswered, but I finally got an email from Wotif the next day saying that they had responded and were going to refund only one of our two nights.
I want all of it refunded so I am currently in the process of arguing it! Although it's worth paying $80 to ensure we don't get bed bugs, they should offer to refund it all, because it is not our fault!!!

  • Stayed December 2010, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank amesie1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Cleanliness
Traveller tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Russian first
  • Spanish first
  • Any
English first
singapore
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 3 May 2010

location is ok, 6 or 7 minutes walking from oberoi.
But price is way too expensive for the value.
Very noisy place, lots of works all around, roasters and neighbours every morning starting 5am..
Service is so so, rooms are clean, but the staff can't help you for anything, even if you speak indonesian, the answer of most of my questions was "No"..
Staff is friendly, but the management is terrible.
I won't go back there.

  • Stayed April 2010, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WorldRodrigo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Seminyak hotels

gold coast
1 review
Reviewed 6 April 2010

for the area this place is situated its good value. set in back from expensive reataurants and bars and in an area where most accomodation is in expensive villas.
there is occasionally a rooster crowing next door like in most places that have local neighbours. theres ataxi depot right across the road so im sure if you use these taxis they know exactly where sunset terrace is. like most places the staff are friendly locals , who are helpful with anything you ask of them. the apartments have adownstairs louge room and kitchen where you can cook if you like. the bathroom / shower run off was being fixed in all apartments when i was there. if you want cheap and dirty places to stay , stay up at kuta

  • Stayed November 2009, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank rosbailey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bern
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 11 October 2009

This guesthouse is too expensive for the value. The bathroom is dirty, After the shower in the bathtube you can "swimm" in the bathroom. Plates and dishes are broken and even no bottle opener in the room (... and they sell bottles at the reception). Very noicy. Not only that you can hear neighbors reading their newspapers but also starting 3.30am with cocks and chickens around the house. Taxidrivers have big problems to find the guesthouse. I will never go there again. The staff is friendly but when you ask them something about Restaurants, beaches, shopping etc... they cann't help.

  • Stayed October 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Buchenbaum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sunset Terrace

Property: Sunset Terrace
Address: Jl. Pangkung Sari | off Jalan Oberoi, Seminyak, Indonesia
Region: Indonesia > Bali > Seminyak
Amenities:
Kitchenette
Hotel Style:
Ranked #335 of 417 Speciality Lodging in Seminyak
Hotel Class:3 star — Sunset Terrace 3*
Number of rooms: 10
Reservation Options:
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Also Known As:
Sunset Terrace Hotel Seminyak
Sunset Terrace Seminyak, Bali

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