We booked Sunset Terrace through Wotif, and after arriving here after a long flight we were shown to villa #2, and I went to take a shower. Could hardly get the shower over the bath to get hot, and the bathtub was grotty.
While I was in the shower my partner was getting ready to take a nap, before he got into bed he realised lots of tiny tiny bugs crawling on the sheets. I've done a lot of travelling before and am no stranger to bed bugs, so I knew exactly what these little critters were!
We inspected the rest of the bed and also found a cigarette burn in the sheets.
I'm not the type of person to complain often, but at the risk of getting bed bugs we had to say something.
We told the man on reception we were not happy, took him to see the bugs. He didn't say much, but we told him we wanted to leave and asked for a refund. He told us that we would have to go through Wotif. I called Wotif and they were very helpful, but needed to contact the Sunset Terrace first to get an authorisation to refund it. Their first few contact attempts were left unanswered, but I finally got an email from Wotif the next day saying that they had responded and were going to refund only one of our two nights.
I want all of it refunded so I am currently in the process of arguing it! Although it's worth paying $80 to ensure we don't get bed bugs, they should offer to refund it all, because it is not our fault!!!
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- Also Known As:
- Sunset Terrace Hotel Seminyak
- Sunset Terrace Seminyak, Bali