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Reviewed 26 January 2017

This is a large, gorgeous resort in Seminyak. We were 2 couples traveling together and were looking forward to a fun property in Seminyak. The W definitely fits the bill - it's newish and hip and edgy. The entrance is stunning, the inside beautiful, and the outdoor pool very fun.

If you're looking for an authentic Bali experience though this isn't it - you're better off at a Four Seasons or Oberoi. We knew this going in but is a word of caution to others. This hotel could literally be on any beach in the world.

Our room was fantastic - clean and spacious. We didn't opt for breakfast as it was pricey - we walked over to the Bali Deli instead.

A couple of gripes though - 1) they charge for EVERYTHING. All kinds of add ons and supplemental charges. I find that annoying at an expensive 5 star property. 2) the hotel wasn't even 50% full but they refused to do a room upgrade, even though both couples had SPG status. Seems like a missed opportunity to make loyal SPG users feel welcome & recognized. 3) this is a bit of a party hotel and the rooms aren't well insulated - we could hear people in the hallway and doors banging All Night Long.

I recommend this hotel if you're looking for fun in Seminyak. If you're looking for a more authentic local experience I recommend elsewhere - even the Kayana next door.

Room Tip: Top floor - but you'll pay for it
  • Stayed: January 2017, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank SLDSanFrancisco_CA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CraigSeaward001, General Manager at W Bali - Seminyak, responded to this reviewResponded 27 January 2017

Hello SLDSanFrancisco_CA!
It sounds like overall you were able to appreciate much of what W Bali has to offer, from the dramatic entry experience to the pool to the design of the room. However, I'd like to clarify regarding our overall concept. W as a brand is vibrant and energetic and celebrates the many global locales in a unique way. While there is not doubt there are endless options for a traditional Bali experience, W delivers Bali through a modern lens. For example, the main pool is shaped like the iconic rice terraces of Ubud, there are several on site temple structures to create the Bali vibe. Our Fire restaurant is inspired by the tradional Kecak dance which is evident in the firey tones and giant chandelier. There are many more ways W takes a unique approach to delivering the 'Bali.' On another note, I do apologize for the hallway disruption. While a vibrant atmosphere, we do make sure we do our very best to ensure our guest can have a true escape to paradise in house. I appreciate your feedback and thank you for your recommendation. Hopefully we can welcome you all back for more W moments in the future.
All the best,
Craig Seaward

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 January 2017

This review is late as we stayed at the W in Bali in 2015. I can only agree with all the the reviews that I have read about how great this hotel is. The rooms were lovely, food fantastic, cocktails divine and the pool amazing.

The reason why I have gone to the trouble to write this review is due to the stand out service we received. We arrived and my partner had been in a scooter accident. As it turned out, he had broken his foot but we did not know that at the time. I desperately asked if we could get some crutches from somewhere (expecting to go off site to a nearby medical clinic) and then 5 minutes later a pair was delivered to our room for n extra charge. I assume the hotel had some available to borrow.

Would absolutely love to stay here again - for me the W in Bali is the bench mark for all other hotels.

  • Stayed: February 2016, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank akldmichelle007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CraigSeawardWBali, General Manager at W Bali - Seminyak, responded to this reviewResponded 27 January 2017

Hello akldmichelle007,

Thanks for sharing such great feedback. We're super thrilled to hear you had a wonderful W experience with us. Our Whatever/Whenever style of service, creating ease and comfort for each of our guests, is one of the key factors our guests keeps on coming back and we're glad that you got to experience this on hand. On top of that, we have an in house clinic within the hotel to provide basic aid for emergencies. We hope your partner is feeling better now and we definitely look forward to have you back at W Bali. Visit anytime!

All the best,
Craig Seaward

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Reviewed 24 January 2017 via mobile

This amazing hotel is worth a visit just to get an eye full of seriously hip style. I went for the Sunday brunch which is an epic affairs that goes to the death. Start with bubbles at the door and indulge in Dim sum, roasts, foie gras, curries, shellfish, Indonesian delights. The desserts gondola is packed with traditional and more obscure goodies. Then flop in the huge pool.

Stayed: January 2017, travelled with family
Thank Ondzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CraigSeawardWBali, General Manager at W Bali - Seminyak, responded to this reviewResponded 26 January 2017

Hello Ondzz,

We're thrilled to hear that you enjoyed your recent visit to W Bali. Our Sunday Brunch has become one of the key highlights that makes our guests keep coming back to our hotel and glad you experienced this unique offering of ours. Next time you're around the area, I do suggest you stick around until afternoon and head to Woobar for some signature cocktails with the unmatchable view of Seminyak sunset. See you then!

All the best,
Craig Seaward

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Reviewed 23 January 2017 via mobile

We stayed for a week and after experiencing a few issues with our rooms we upgraded with the help of the the very kind GM, Oliver to 2 Villas . They are sublime and impossible to fault, so much so that we never went back to the main pool and all the daily blow ins which i still think greatly lowers the tone of the whole hotel with some very suspect looking individuals each day taking up prime positions around the pool at the expense of the paying guests . The food is great and the staff are all so helpful .
Only gripes are the pathways around the villas are paved with ridiculous cobblestones which are almost impossible to walk on and we witnessed 2 ladies in heels disappearing into the shrubs during our stay . The main driveway is also paved with the same pavers and rattles your teeth out of your head every time you venture in and out of the hotel in a taxi ... not a very pleasant first or last impression .

Stayed: January 2017, travelled as a couple
Thank David_M255060
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CraigSeawardWBali, General Manager at W Bali - Seminyak, responded to this reviewResponded 25 January 2017

Hello David_M255060,

We're thrilled to hear that you enjoyed your stay in one of our private villas. We take pride in serving innovative food and drinks and glad that you had the chance to experience our range of offerings - and we'll be sure to pass along your compliments to our Talent.

There is no doubt that the hotel welcomes outsiders to access our pool, but when it comes to using day bed and sun loungers by the pool, these facilities are reserved for in house customers only. We do make the Woobar fully available during the day for outside guests, which comes with day beds, umbrellas, bar facilities, lunch and dinner menus, and pool access.

Design has become one of major passion point for W brand. Therefore, we take this design aspect to several elements around the hotel, one of them being the pathways in the villa complex along with the driveway, which are inspired by the roads of Balinese villages.

Thank you for this 5-star feedback and we hope to have you back with us in the near future - see you soon!

All the best,
Craig Seaward

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Reviewed 23 January 2017

We stayed here 4 night and loved it! The staff are well trained breakfast buffet is awesome the rooms are spacious and well thought out, High tea was divine, room service fast and tasty and the pool is just what you need after a long day in the heat. Unfortunately while holidaying I ate something outside of the hotel that made me horribly sick a doctor was promptly called and the hotel manager arrived to see if there was anything he could do to help. This is a true 5* hotel its a little bit pricey but well worth the cost would recommend this hotel to anyone we thoroughly enjoyed our stay!

  • Stayed: May 2016, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Blakey2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CraigSeawardWBali, General Manager at W Bali - Seminyak, responded to this reviewResponded 25 January 2017

Hello Blakey2009,

Thanks for taking the time to review our hotel. We’re thrilled that you enjoyed your time at W Bali. When you’re happy, we’re happy – and we‘ll be sure to pass along your compliments to our Talent. We’ll be here when you’re ready to come back. Visit anytime!

All the best,
Craig Seaward

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