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All reviews mini desserts pool suite creme brulees small hotel the main street boutique hotel our honeymoon attention to detail each evening his team turn down service within walking distance middle of town rooms are huge underfloor heating sparkling wine stayed here for nights
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Reviewed 1 November 2017

Walking along the walkway to the entrance with Wisteria trailing on the wall , roses & an amazing huge old Oak Tree at the door was an indication of the interior being equally as beautiful .
It was luxuriously decorated with the most gorgeous settees and lamps & wood fire burning on cool days .
The rooms huge and stunning , with a private pool just for that room/suite .
Once again gorgeous decor and furnishings .
Breakfast outstanding .

Stayed: September 2017, travelled with friends
Thank MargGoldCoast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kels_L_V, Marketing at The Last Word Franschhoek, responded to this reviewResponded 2 November 2017

Thank you for this wonderful feedback!
We are very fortunate to be located in the heart of Franschhoek and to be able to walk from restaurant to restaurant. Our decor is designed for ultimate luxury and comfort, and we are so glad to hear that you enjoyed it and your time with us. We look forward to seeing you again soon!

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Reviewed 16 October 2017 via mobile

I booked this hotel for a 2 nights and wished we’d booked for longer.
We tried to extend our stay after our arrival, but,unfortunately they couldn’t oblige as a wedding party had taken over the entire property (lucky them).
All of the staff were so friendly and helpful, especially Conrad and Franklyn( I think that was his name).

We were helped with Restaurant bookings and there were more helpful than the wine tram staff on advising which vineyards to visit( I say this because Conrad came over as very knowledgeable about this topic, unlike the tram staff).

Our room was huge,warm and light.
The bathroom was also huge with a separate room for the wc.
One little gripe,the shower door leaked.

Turndown was great with desserts left in the room.
Communal areas were beautiful and the complimentary bar was a first during my travels.

Breakfast was busy, so service was a little slow, but the breakfasts were the best we had in South Africa, and they always got the orders right and the softness of the eggs was exactly as ordered.

As I said earlier, I would have extended my stay here if I could.

A wonderful choice to stay in Franschhoek.
We loved it.

Stayed: September 2017, travelled as a couple
Thank James A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kels_L_V, Marketing at The Last Word Franschhoek, responded to this reviewResponded 17 October 2017

Thank you James for this fantastic feedback!
We are truly in love with the wonderful town of Franschhoek and hope that each of our guests leave just as fond of it as we are. Conrad and Franklin are true assets toThe Last Word family and their knowledge of the area is superb! We are thrilled to hear that you enjoyed their recommendations and bookings.
Wishing you safe travels and hoping to see you again soon!

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Reviewed 12 October 2017 via mobile

This boutique hotel is very conveniently situated for the town
Huge room pleasantly decorated
Good buffet and hot breakfast served by friendly and attentive staff
Safe parking area although it's small
Guest lounge area

Stayed: August 2017, travelled as a couple
Thank JANDDBritinParis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kels_L_V, Marketing at The Last Word Franschhoek, responded to this reviewResponded 13 October 2017

Thank you for this kind feedback, we are supremely fortunate to be located in the heart of Franschhoek.
Wishing you safe travels and looking forward to seeing you again soon.

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Reviewed 8 October 2017

The Last Word is a hidden gem in a great location. Decor is understated and elegant, service is professional and unobtrusive. The breakfasts were brilliant and we liked the turndown service with mini desserts rather than the ubiquitous chocolate left on the pillow. Our Manager Franklin provided us with great dining and wine tour recommendations. Our room was spacious and we loved the water saving measures they encouraged their guests to support. The Last Word is a tranquil haven which encourages its guests to treat the property as a home away from home.

Room Tip: We loved our upstairs room
  • Stayed: September 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Maria L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kels_L_V, Marketing at The Last Word Franschhoek, responded to this reviewResponded 9 October 2017

Thank you Maria for this wonderful feedback. We have recently refreshed our breakfast menu and are thrilled to hear how much you enjoyed it. Franklin is a great asset to our team and has a vast knowledge regarding the available entertainment in Franschhoek, we can always count on him to know what's happening in town. Thank you for supporting our water saving efforts, we appreciate every drop that guests are able to save.
Wishing you safe travels and looking forward to seeing you again soon.

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Reviewed 4 October 2017

This stay was to be the highlight of our South African trip because Franschhoek is such a wonderful place; we did a 7 hour drive from Plettenberg and, having already stayed at the Last Word Constantia, felt confident we were in for a treat.

The hotel is a lot smaller than its Constantia hotel, and felt more like an upmarket, boutique B&B, which was fine, but took a little adjusting to. Our only difficulty was the room (4), which, due to a lack of natural light, felt dull and a little unwelcoming. There were also a couple of issues with damaged fixtures and fittings that stopped it from feeling like the luxury we were hoping for.

When Conrad came on duty the next day, however, he did everything in his power to turn the situation round for us. We were just at the point of cutting our losses and deciding to move on to a different hotel, so we could truly relax, and enjoy the last part of our possible last trip to South Africa. What we hadn't realised was the efforts Conrad would go to to to remedy the situation, especially as the hotel was fully booked. We were offered a different room (1) which felt totally different, and much more suited to a special occasion. This room was bright, with lots of natural light, spacious, and with a small sun room and private decking area overlooking the pool. This was a real sun trap and a lovely area to relax and unwind in the late afternoon. Conrad helped us move our belongings from one room to the next, ensured we were settled and happy, and sent a bottle of bubbles by way of apology.

We got the sense that Conrad couldn't relax if he thought any of the guests were unhappy in any way, and he genuinely wanted to make sure every guest had the best time possible, and that all their needs were being met. This was clearly not just for the benefit of us who had been disappointed, his management style and interactions with all guests was quite brilliant. He was happy to make restaurant and transport arrangements for anyone who needed them, and was genuinely interested to hear about our dining experiences in and around Franschhoek.

We ended our trip feeling relaxed, taken care of and thoroughly spoiled. We loved Franschhoek as much as ever, and thanks to Conrad and his team, our stay there was every bit as special and relaxing as we'd hoped it would be.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank mb1605
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kels_L_V, Marketing at The Last Word Franschhoek, responded to this reviewResponded 5 October 2017

Thank you for this lovely feedback, Conrad and his team are truly dedicated to ensuring that each guest feels relaxed and at ease at all times, and so we are glad to hear that Conrad was able to attend to your concerns and turn the situation around. Franschhoek is a truly stunning town and we are delighted in sharing the best experiences it has to offer with our guests. We hope to see you again soon, perhaps at our Long Beach Hotel in Kommetjie.

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