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All reviews mini desserts pool suite creme brulees small hotel the main street boutique hotel our honeymoon attention to detail each evening his team turn down service within walking distance middle of town rooms are huge underfloor heating sparkling wine stayed here for nights
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Reviewed 12 May 2012

Fantastic welcome and lovely room with petals on the bed. Excellent room with enclosed patio and direct access to pool. The hotel had made a reservation at the French Connection restaurant for our evening meal. We were given details on some wineries to visit by the helpful staff. However some service issues. Firstly the air conditioning unit stopped working at 9 pm and we were unable to contact anybody by phone to sort the problem out. There was nobody around when I searched but after about 15 mins the manager eventually phoned us and then came and rectified the problem. Secondly we left a breakfast order on the door for in room breakfast. However we sat and waited the next day and no breakfast arrived. We looked on the door and the order was still there!! This was a lovely hotel and we would stay again but the management needs to address these few niggles

  • Stayed: March 2012, travelled as a couple
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Thank SassySue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 May 2012

We arrived in the rain but were greeted very warmly by Franklin. We had one of the rooms in the outside building but it was more like a flat, and was beautifully decorated. The staff were all extremely polite and helpful, we really were made to feel as though we were in our own home. The location is excellent, right in the middle of the town. We would love to come back her and would recommend it to anyone. Thanks Imagine Africa for finding this little gem for us!

  • Stayed: April 2012, travelled as a couple
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Thank emma c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 May 2012

We were greeted by name on our arrival by the wonderful and seemingly ever present Conrad, who together with the rest of his team made our stay perfect. Our room was delightful with lovely seating areas and toiletries.
The pillow was a bit hard for me, but it was no trouble to replace it with a feather one. Really the attention to our comfort and enjoyment was first class. Conrad recommended 2 restaurants the Bon Vivant and Reuban's which we enjoyed thoroughly. He also rang ahead to TLW Constantia and they booked a restaurant to suit our tastes which was really thoughtful
My husband and I can't wait to make a return visit and it has spoilt us for anywhere else. One comment in the visitors' book asked why there weren't B&Bs like this in the Yorkshire Dales,can anybody suggest one?!

Stayed: April 2012
Thank Fonzie16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 April 2012

This was our second visit to TLW Franschhoek, having originally stayed there in Dec 2009. I did not do a TA entry on that occassion because I loved it so much that I did not want to share it with other people. I now realise how selfish this was and so will try to make amends with this entry. 

We were originally booked in for 4 nights but due to problems with our Camps Bay acommodation we extended to 6 nights. The Last Words willingness to assist with our accommodation problems was outstanding and also included arranging 2 nights at TLW Constantia (see separate entry).

From the very first moment of arrival, Conrad and his team cannot do enough for you ensuring that you have a fantastic stay. Their advice on restaurants and sightseeing should not be ignored as they give such accurate information across all categories.  The team are perfect hosts from the personally cooked breakfasts to the evening sun downers. Nothing is ever too much trouble.

A good example of this was that we had a puncture on our hire car and Franklin arranged for Ellis to change the wheel and take the punctured tyre to Paarl, collected a replacement, fitted it and charged us less than £20 for doing it.   This could have messed up our whole day but the support they provided to us was first class. 

We had a pool room which was a good size with big bathrooms and a lovely private patio for sun bathing and relaxing. The rooms are spacious and have lovely touches which I will not describe as they are great to discover for yourself. 

Our latest stay at The Last Word was again a truly delightful experience. Conrad and Franklin are perfect hosts who make you feel very special in this small, truly boutique, hotel. If you like personal, intimate places to stay then I highly recommend the 'The Last Word' as you know that everything is special with outstanding service. If you like big corporate hotels this is not the place for you. 

We will be back. 

Room Tip: Every room is special but a pool room has additional privacy.
  • Stayed: January 2012, travelled as a couple
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Thank DebTwoHoots
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2012

We stayed there 4 nights and were very impressed with the attention to detail, and the 'home from home' atmosphere in the facility. Nothing was too much trouble for Franklin, with suggestions, and offers to make reservations for us wherever we wanted to go. The fitout to the rooms, considering the age of the building was excellent. The Last Word in Constantia was the next stop.

  • Stayed: March 2012, travelled with friends
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Thank shrub001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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