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The Westin Mount Laurel
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Reviews (445)
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Reviewed 8 November 2017 via mobile

And it was an AWESOME event! Set our date for the event with Ms. Wendy Laughlin a year in advance, as we (the Southern Burlington County NAACP) have held out signature event at the Westin Mount Laurel since 2015.

Wendy is attentive and accommodating, and we also were assisted prior to the event by Ms. Patrice Caldwell. Everything regarding the event was set up in detail, and there were no questions left unanswered or hidden clauses or fees.

The night of the event, Ms. Linda Kowal greeted us and we were setting up for the event, and ensured that our event ran smoothly. Al and Magdy had the catering team on schedule, ensuring the meal times were adhered to and solved minor issues on the go. All of this combined made for an outstanding event.

If you are seeking a venue to have an event, be sure to call (856) 778-7300 and have your event in a venue that is spacious and updated, with TOP NOTCH quality service!

I stayed overnight following the event and would like to give a special THANK YOU to Mr. Edward Murray, who assisted me with an issue I had in the middle of the night. We could not ask for a better group of people, and look forward to working with you in 2018!

J. W. Piercy, III.
Southern Burlington County NAACP
1st Vice President
Freedom Fund Chair

Stayed: October 2017, travelled on business
Thank Geronimo1911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madison K, Manager at The Westin Mount Laurel, responded to this reviewResponded 10 November 2017

Thank you for the wonderful Review Geronimo1911! We are so happy to hear that you had yet another successful event with us this year. It is very rewarding to hear that our staff was so helpful from the beginning to the end of your event. We have passed along all of your kind words to the specific employees you mentioned. Thank you so much for your business, we look forward to welcoming you back in 2018!

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Reviewed 7 November 2017

Stayed two nights here for a wedding and well worth the visit. There were many guests that came here for the wedding and no one had anything negative to say about the hotel. Clean and comfortable hotel with helpful staff. Top off with comfortable beds and nice rooms. A special thank you to Elmira and Keya who treated us like VIPs and made us feel welcome. The restaurant has limited but good food even though there are other places near the hotel. There is an indoor pool and small gym for your down time. I would highly recommend staying at this home away from home.

  • Stayed: November 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank emtnurse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madison K, Manager at The Westin Mount Laurel, responded to this reviewResponded 10 November 2017

Thank you so much for your review! We are so happy to hear about your wonderful experience! We will make sure to pass on your kind words about Elmira and Keya! It is great to hear that they made you feel so welcome during your stay. We hope to see you again the next time you are in Mount Laurel.

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Reviewed 1 November 2017

Excellent services and facilities. This has improved tremendously from one year ago. Charles Caviston was particularly helpful. Check-in was efficient and easy. Responsive, excellent room service and cleaning .

Room Tip: Need to put end tables next to the sofa.
  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank rwaetzman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madison K, Manager at The Westin Mount Laurel, responded to this reviewResponded 3 November 2017

Thank you so much for the great review! We are so happy to hear that Charles was helpful throughout your stay! We hope to welcome you back the next time you are in Mt. Laurel.

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Reviewed 24 October 2017

I enjoy staying at the Westin because of Nick and Fred. They make you feel at home. I now know the head chef. She is amazing. We spoke Italian together. I would love to manage the office. It needs little direction.

  • Stayed: October 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 826lina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madison K, Manager at The Westin Mount Laurel, responded to this reviewResponded 27 October 2017

Thank you so much for the great review! We were happy to hear that our long time Bartenders Nick and Fred were able to make you feel at home! Thank you for choosing The Westin Mt. Laurel, we hope to see you again soon!

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Reviewed 23 October 2017

We stayed overnight on October 22 as part of a wedding block of rooms.

Check in staff was friendly - I even got a smile and hello from the male staff member who wasn't checking us in.

Common areas and our room (634) were well appointed and clean. Room was spacious, plenty of towels, and the bed was comfortable. Complimentary shampoo, conditioner, body wash, mouthwash, and body lotion were available, as well as a hair dryer that was small but powerful!

My only negatives - The bathroom had a very sour/moldy smell, which I believe came from the cloth shower curtain. The body wash didn't make a bubble let alone a lather. Ladies - shave your legs at home. There is no light in the shower, and the lighting in the bathroom was also dim. The left faucet in the sink has a slow leak.

Starbucks across the street brought a smile to my face!

  • Stayed: October 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank LMVR7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madison K, Manager at The Westin Mount Laurel, responded to this reviewResponded 25 October 2017

Thank you so much for your review! We were happy to hear that our staff was friendly and that you enjoyed our room accommodations. We do apologize for some of the maintenance challenges you experienced during your stay . Thank you again for the great review! We hope to welcome you back next time you are in Mt. Laurel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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