I love cracker barrel. The ambiance, the blueberry pancakes and in general, the service. Traveling throughout the eastern seaboard, its a good place to get consistent same service and a good country breakfast. Over time they have extended their menu to include more healthy selections; and in general all locations have been similar.
The last visit, however, was out of the norm when a customer having a spat with another customer threw a glass of water. I happen to be setting close and got sprinkled on the back and water on the feet. It was the response from the Cracker Barrel employees and manager that was not expected. Comments like, "it was only water, so no big deal", "He (the one getting hit) should beat her XXX", "well, it doesn't seem to be a problem." Perhaps true, there was no real harm to me and my 87 year old mother, but give me the opportunity to say so without minimizing a potential harm. No, no one suggested we get a free or reduced bill. Mother said they have lost her business.
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