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“Need better housekeeping Staff.”
3 of 5 bubbles Review of Quality Inn

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Quality Inn
Ranked #1 of 1 Hotels in Hackettstown
NY
1 review
“Need better housekeeping Staff.”
3 of 5 bubbles Reviewed 9 October 2009

Room was dirty,bathtub plug up so we couldn't use it ,prickly feeling on our backs when we took a shower, toilet overflowed and they sent up towels for me to clean the mess instead of housekeeping,one of the lights came on during the night all by it self and made a anaoise,also hardly anything on the counter to eat no fruit, very disapointed!!!!!!!!!

  • Stayed July 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sj1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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67 reviews from our community

Traveller rating
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    15
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    13
See reviews for
28
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Portuguese first
  • Russian first
  • Any
English first
Connecticut
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 13 July 2009

Stayed for one evening. Very clean. Comfortable beds. Nice bathroom. Quiet and peaceful. Simple continental breakfast...cereal, muffins, waffles, juice and coffee. The young man at the front desk was very helpful and nice. The only thing I would suggest, is bring your own pillows (something I do on a regular basis anyway!!), the hotels have a lot to be desired :(
All in all....a good hotel for the price!

  • Stayed July 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank carolanne65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
top of the loop
Level Contributor
4 reviews
3 hotel reviews
2 of 5 bubbles Reviewed 7 March 2008

The bed was comfortable, and the hotel was located in the middle of everything we planned. Breakfast was good, but there were no waffles, just a waffle iron and all of the accessories for them.
As we entered our room we noticed a burn on the comforter of one of the beds(this is a non-smoking hotel) and someone had placed a no smoking sign on the bed beside the spot. When we told the clerk about this we expected to get a new comforter but instead we were told that hotel policy was to change rooms. At this point, we have already unpacked and were heading out to a wedding rehearsal. The clerk gave us the pass key for the new room and told us he would be in until midnight and for us to just bring the keys back when it was convenient. We also asked for the rollaway bed that we requested when reservations were made. He told us that we could grab this on the way back in that night.
When we returned, the clerk told us he would send up the rollaway to the new room for us. When we finished transferring all of our stuff to the new room, the clerk called and said there were no beds available, but could offer us an additional room at regular price. this place has only one rollaway bed for the entire hotel! Unbelievable. There is also only one luggage cart for the hotel. We found this out upon checkout when all of the other wedding party guest were lining up to use this.
I think the worst part was the rate for the room. As part of a wedding party with 10 other families staying here, we were all promised a discounted rate if we all stayed, instead of going to the handful of other hotels in the area. When we were booking the room we were told that the price could not be honored. After talking with the person for 20 plus minutes we were given the original discounted rate that was offered and made to feel like this was out of the ordinary for the hotel to do this for us. Every other guest from the wedding party had almost identical experiences with the rate change. Some simply did not want to argue and paid the difference. This is bad business.
After calling the toll free number listed on the phone in the room and getting an elicit sex phone line instead, I used my cellphone to call and complain. I received a letter of apology from the franchiser and then a letter of apology from the hotel manager.
I expected a little more from a this hotel.
P.S. great pizza across the street at enzo pizza place.

  • Liked — locatiion
  • Disliked — things promised on the phone and internet were not correct
  • Stayed February 2008
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank coasterider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hackettstown, NJ
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
1 of 5 bubbles Reviewed 4 November 2007

My in-laws stayed at this property last night while visiting our family. They briefly checked into the room in the afternoon and came to our house to visit for the evening. Upon returning to their room after 9 PM they turned back the sheets which were covered in feces and blood. The bathroom smelled of urine. They complained to the management who moved them to another room which had feces in the toilet. After being moved to a third room they settled here because there were clean sheets and bathroom. And, none of the rooms had been vacuumed. After complaining to the uncooperative staff, the management offered my in-laws a 10 percent discount - big deal - $11 on a $110 a night room. They are definitely going to complain to headquarters!!!!

  • Liked — Location to family
  • Disliked — cleanliness and customer service
  • Stayed November 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 46erwidow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hartford
1 review
4 of 5 bubbles Reviewed 30 September 2006

The hotel was great. the staff was very friendly and very helpfull. I was very please with the service.

  • Stayed September 2006, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank bigbadb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quality Inn

Property: Quality Inn
Address: 1925 State Route 57, Hackettstown, NJ 07840 (Formerly Comfort Inn)
Phone Number:
Region: United States > New Jersey > Hackettstown
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Hackettstown
Price range (per night): $110 - $173
Hotel Class:2.5 star — Quality Inn 2.5*
Number of rooms: 44
Reservation Options:
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Also Known As:
Comfort Inn Hackettstown Hotel Hackettstown
Hackettstown Comfort Inn

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