Well I stayed at this hotel early June. There was a power outage for about an hour (mind you no storm what so ever). However, what was really upsetting is the manager's response, "I am tired too." With no apologies. Guests got stuck in the elevator, we had to carry our luggage to our car down 3 flights of stairs w/ no offer of help. Also, the hotel had Friday night Karaoke Night which turned into what looked like a night club to the public. It was very loud, noisy, w/ people everywhere in the lobby area. After explaining to this same manager my unsatisfactions I was awarded points to my rewards card, which I thought a refund or credit to my card was more acceptable. The manager informed me after failing to return any calls or e-mails that he would reverse the points and refund me one nights stay. Three weeks later, I had nothing credited to my account, so I called the manager probably for the 5th time who proceeded t tell me "I was not his only customer!" He also told me he never promised me a refund,lying through his teeth. What he failed to realize is that he was audio recorded. RUDEST< MOST UNPROFESSIONAL "MANAGER" I HAVE EVER MET....
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn at the George Washington Bridge, your Gateway to New York City!. Located in Fort Lee, New Jersey, our hotel is positioned for easy access into New York City, just minutes from Manhattan. Situated between La Guardia Airport and Newark Liberty International Airport, this Holiday Inn is convenient to New York shopping, a day at Yankee Stadium or relax at our Outdoor Pool (Memorial Day to Labor Day).Enjoy a relaxing stay at the New York area's best-kept secret!Local corporations include Unilever, LG, Samsung, CitiGroup and AGFA. Also, we are right in the center of colleges such as FDU, Manhattan College, Columbia University and Fordham University. Family and friends stay at the Holiday Inn of Fort Lee when visiting relatives at NY Columbia Presbyterian Hospital, Holy Name Hospital, Englewood Hospital, Hackensack Medical Center or Palisade General Hospital. So, stay where everyone in the know stays...the Holiday Inn GWB-Fort Lee! ... more less
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- Also Known As:
- Holiday Inn Fort Lee Hotel Fort Lee
- Fort Lee Holiday Inn