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All reviewsbuffet breakfastclose to the airportnew yorkshuttle servicestayed one nightroom was clean and comfortableshort stayruns every minutescape libertyfree shuttlenycpickupterminal
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Reviewed 2 April 2018

We enjoyed our night here. The hotel was clean. Staff was friendly. There is a fair amount of airport noise here but nothing that didn't keep us from sleeping. Parking isn't free but the parking lot itself is very nice. Overall it was a good experience and we would definitely stay here again!

  • Stayed: March 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank JarednSarie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jie Y, Front Office Manager at Crowne Plaza Newark Airport, responded to this reviewResponded 4 April 2018

Dear JarednSarie,
Thank you very much for taking your time to write us a review. We are so glad that you enjoyed your stay here at Crowne Plaza Newark Airport. We are certainly looking forward to see you again. Please feel free to contact us directly for your future reservation.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2018 via mobile

We were very impressed with this hotel. It was our first time with a flight stopover here and I stressed over hotel choice. We appreciated the coffee shop which opened early and also offered a variety of drinks and snacks. Also the young lady who remembered how we take our coffee. Our room service order had generous portions and was delivered well before the quoted 45 minute time frame. The bed was comfortable and more importantly, the room was CLEAN. I’m a housekeeper at a B&B so I always notice. Front desk staff was friendly and outgoing, and the airport shuttle was prompt. I can’t think of a single complaint. This will be our hotel of choice when we have to layover at EWR.

Stayed: March 2018, travelled as a couple
Thank Jessie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jie Y, Front Office Manager at Crowne Plaza Newark Airport, responded to this reviewResponded 30 March 2018

Dear Jessie,
Thank you so much for your review. We are so glad that you enjoyed your stay here at Crowne Plaza Newark Airport. We hope we will see you soon in the near future. Please feel free to contact us for your future reservation.

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Reviewed 26 March 2018 via mobile

We liked the location. It was very near to Newark airport. The hourly shuttle was convenient for us to catch our flight at 1am. Only a few minutes ride to airport.

Room was clean. Shower was clean. Bed was comfortable.

Service was not too great though. We arrived at 8pm and had to wait for 15 minutes before we could find a concierge. We had a 10 month old with us and it was freezing. On top of that, reception staff was not friendly and helpful at all.

Stayed: March 2018, travelled with family
Thank lisC_al
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jie Y, Front Office Manager at Crowne Plaza Newark Airport, responded to this reviewResponded 30 March 2018

Dear lisC_al,
Thank you very much for taking your time to do the review. We are glad that you find our location conveniently. And we feel so sorry that we did meet your expectation. We certainly will address these with our staffs and to improve our service. I certainly hope you will give us another chance in the future to show you our improvement. Please feel free to contact us if you have any further requests.

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Reviewed 4 March 2018

Rooms comfortable. Great food in restaurant good choice of menu. Employees helpful and great to deal with. Nothing to close for restaurants need a car or taxi. Airport super close. Would definitely stay there again.

Stayed: February 2018
Thank Elizabeth L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jie Y, Front Office Manager at Crowne Plaza Newark Airport, responded to this reviewResponded 13 March 2018

Dear Elizabeth,
Thank you very much for your review.
I am so glad that you enjoyed your stay here at Crowne Plaza Newark Airport. I certainly hope we will see very soon in the near future.
Please feel free to contact us directly if you have further requests.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 February 2018 via mobile

Our flight was continuously delayed throughout the day and we arrived much later than planned. We found our way to the shuttle pickup area and waited for a ride to the hotel. And we waited and waited and waited some more. We called to see if a shuttle would be coming and were told it comes every half hour and had just left. Twenty minutes later it arrived. We watched several other hotel's shuttles pickup a few times during our wait period.

We checked in and were tired and hungry. Choosing to just stay at the hotel we headed to the restaurant. It was late (10:38) and they closed at 11:00 pm. I get it, but we just wanted to eat and go to bed. We walked in and the three staff that were standing at the back of the restaurant and in plain sight continued to stand there. One actually took his phone out and looked at it and then turned away from us. No greeting or acknowledgment at all. We left and got take out menus from the front desk.

Front desk employees were pleasant and helpful. Lobby area is spacious and comfortable. Our rooms were clean and comfortable. We just stayed overnight and then headed into New York City.

Stayed: February 2018, travelled with family
Thank SportsmomMichigan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcio S, Manager at Crowne Plaza Newark Airport, responded to this reviewResponded 19 February 2018

Dear SportsmomMichigan,

Thank you for sharing your comments regarding your recent stay. We appreciate your feedback as we continually look to improve upon the experience of our guests. Please accept our most sincere apology for any issues you experienced during your stay with us.

Your comments have been shared with our Restaurant Management team as well as our management team. We hope that you will give us another chance and let us exceeds your expectations.


Best Regards. Marcio Silva Director of Operations

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