The clerk on night shift was very rude and disrespectful. Will never stay at Blackwood Howard Johnson againMore
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The clerk on night shift was very rude and disrespectful. Will never stay at Blackwood Howard Johnson againMoreShow less
We would like to apologize for any inconvenience you experienced at check in. We strive to provide the best customer service possible and in this instance we have failed. Thank you for letting us know and we will work hard so this does not happen again.
I have stayed here many times before. Always kept my room nice. Never damaged anything. Most if the staff know me. They hired some new receptionist who tried to charge me $50 cash as a deposit for the room since i am under 25. Which i was not made aware of prior to booking my stay. I have never had to put down a deposit in the past. And although she waived the deposit and tild me I’d have to pay it next time, i am extremely frustrated that she tried to charge me even though i stay there all the time. When i first walked into my room, i found hair in the bathtub. And what looked like a poop stain on the rim of it from someone sitting on it. Even when i turned it to low, my refrigerator froze my drinks. In the middle of my week stay, the power went out. And even when it was turned back on, the elevator still didn’t work for about one or two days. As for the breakfast i was pretty disappointed. Same things. Every day. And the only cooked food was microwaved sausage. My bed was extremely uncomfortable. I felt like i was sleeping on a trampoline. I had an overall disappointing experience. I do not plan on going back again.
We would like to apologize for any inconvenience you may have experienced during your stay with us. The deposit policy has been in place since April of 2017. We have to charge all of our guests under the age of 25 this even if they stay with us on a regular basis. Thank you for letting us know of the issues you had with your room we will work hard to correct this so it does not happen again. We have begun the renovation process and all of the rooms will be done by the end of the year. We hope you will come and see the positive changes that we are making to our property and our hotel.