For a night away, that wasn't too far from home, the Steele Hill Resorts was wonderful. We missed the note on the directions page warning you not to use a GPS to find the hotel, which means the afternoon turned into quite the adventure in the NH wilderness, so definitely print that page out before heading there!
When we finally got on the right route, and were just a few moments from the hotel we realized we were almost out of gas and pulled into (what I think) is the conference area for the resort. We had the nicest encounter with a member of the maintenance staff from the resort. He gave us directions, and was just overall aabsolutely lovely, so complete kudos to him, I only wish we had caught his name.
We found gas and headed back to the hotel.
They allowed us to check in a little early which was a definite bonus, I just wish the front desk staff was a little more engaging. I work on the front desk at a major hotel, and the agent who checked us in was a little dismissive and detached. There was no use of my name or asking if I wanted to add my guests name to the room. I asked for a few recommendations and she seemed kind of annoyed. I definitely can relate to the pitfalls of that job, but it's also your job to smile and at least pretend to be interested. The experience with her was made worse when I checked out with the same agent the next morning and there was not even a flicker of recognition. It had been less than 24 hours. I'm aware I'm overly critical but it's what I do every day, and I would be mortified to give customer service like that.
The rooms were great though. My boyfriend has been in housekeeping for years, and although there was a little dust, the rooms cleanliness didn't disappoint. The jacuzzi tub was great (although a shame there's no way to turn the TV to face it, especially since they rent DVD's at the FD). The grounds were just gorgeous and the views amazing. Overall a happy stay, I just wish the FD had a little more emphasis in customer service.
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- Also Known As:
- Steele Hill Hotel Sanbornton