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All reviews restaurant next door diner attached roundabout diner outdoor pool traffic circle room was clean hot tub front desk staff off the highway convenient location new hampshire bedroom suite hampton beach close to downtown would stay here again fitness center kittery outlets
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Reviewed 18 February 2016

Had reservation, they had to search and override for a room for us. Tv in the main room had no picture, had to fix. NO HOT water for the Jacuzzi tub all night and I tried every hour. This is not the first time we have stayed at this hotel over the years and each time we are disappointed. I would not recommend this place to anyone. They still can't seem to understand what people want when they stay overnight.

Date of stay: February 2016
  • Trip type: Travelled as a couple
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Review collected in partnership with Best Western
Thank Raymond L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark W, General Manager at Best Western Plus Portsmouth Hotel & Suites, responded to this reviewResponded 9 March 2016

I apologize your check-in process seemed to take longer than it should have for your reservation. We appreciate you staying with us for your Valentine's Day celebration. I am truly sorry things did not go as you had hoped they would for you. If you would like to give us another chance I would be glad to assist you personally. We realize you reside just a few minutes away from the hotel so please feel free to contact us at your convenience.

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Reviewed 16 February 2016

The ventilation (i.e. bathroom exhaust vent) in the rooms here is the best I've found. The rooms have very little of the stuffy hotel room smell that most others have. The attached restaurant has some very good breakfasts, and the state liquor store across the street is ideal for out-of-staters. (We appreciate your purchases!)

Date of stay: February 2016
  • Trip type: Travelled with friends
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Review collected in partnership with Best Western
Thank Eric W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark W, General Manager at Best Western Plus Portsmouth Hotel & Suites, responded to this reviewResponded 9 March 2016

Thank you very much for taking the time to write a review of our hotel. We appreciate your time and your opinion. Our ventilation system is good and we are glad you found to work so well compared to other hotels you have visited. We agree our location is a great benefit for our guests from the attached Roundabout Restaurant to the convenient tax free shopping. A lot of our guests will come to the hotel to shop both the Kittery Outlets and the local malls in New Hampshire that offer tax free items. Hopefully, you will be able to return in the near future.

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Reviewed 27 January 2016

Our recent Board meeting was held here, conference room had all the controls and amenities we needed. Rooms were a considerable value, given the group price we got and how well appointed the rooms were. Nice granite surfaces in the bathrooms added an upscale feel. This hotel has a 50's themed restaurant that is wicked popular with locals, so you know it's good. Bar had excellent local draft choices and a popular happy hour! We ate all but one meal on site over our 3 day day visit, which I never do when traveling- the restaurant was that good. Hotel, staff, restaurant, parking and location are recommended. Proximity to downtown fun adds to the package.

Date of stay: January 2016
  • Trip type: Travelled on business
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Thank MK_in_VT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark W, General Manager at Best Western Plus Portsmouth Hotel & Suites, responded to this reviewResponded 9 March 2016

Thank you for holding your business meeting here at our hotel. We have found a lot of our guests enjoy the benefits of being able to hold their meetings weather it is one day or multiple days in our 3,200 square foot meeting spaces. Then they have found it efficient to be able to dine on property. The added value of not having to provide or get transportation from the hotel to meeting location saves business travelers both time and money. We are a larger hotel with 169 rooms so companies have found they can hold large or small meeting and have their out of town guest spend the night.

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Reviewed 26 January 2016

Good value for money. A good example of the Best Western brand. We held a board meeting. Conference staff and manager helpful and cooperative. Every request was met.This was our fourth time with this hotel for this purpose. We'll be back.

Date of stay: January 2016
  • Trip type: Travelled on business
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Review collected in partnership with Best Western
Thank Ruben N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark W, General Manager at Best Western Plus Portsmouth Hotel & Suites, responded to this reviewResponded 9 March 2016

Thank you for returning year after year to hold your meetings. We certainly appreciate seeing familiar faces again and again. There are numerous groups that return to our hotel because they have found our location and facilities a benefit to their group saving them both time and money. Our team enjoys being in the hospitality business and taking care of requests is an easy part of the job. We all look forward to your return next year.

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Reviewed 25 January 2016

The volunteer, academic/professional Religion and Science Group (see iras.org) I lead conducts its Jan. and summer pre-conference (Star Island [starisland.org] out of Portsmouth) business meetings at this hotel. But while there, we also enjoy all that Portsmouth has to offer, which is convenient to the hotel. Members come, as volunteers, from around the world, and are from varied economic backgrounds, so we seek a setting such as this hotel with fabulous but modestly priced offerings and above all, caring, intelligent management and staff. The Roundabout Diner (roundaboutdiner.com)with the hotel is not to be missed!

Date of stay: January 2016
  • Trip type: Travelled on business
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Review collected in partnership with Best Western
Thank Barbara W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark W, General Manager at Best Western Plus Portsmouth Hotel & Suites, responded to this reviewResponded 10 March 2016

We appreciate your reviews of our hotel and our town. It is always a pleasure to welcome returning guests year after year back to our hotel. We agree there are many great activities in Portsmouth including the Roundabout Diner. Business groups have enjoyed meeting in our 3,200 square feet of space then being able to house their guests directly in our hotel. While Portsmouth has many fantastic sights the idea of saving time between meetings and an overnight stay has many benefits for our guests. We look forward to your return this summer.

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