From the moment we walked in, I said, “too bad there aren’t any other restaurants close by.” While the restaurant was fairly full on a Saturday evening, the three hosts working at the desk seemed too inept to accept the three parties walking in over a ten minute span. We weren’t asked for a name, just told it would be a few minutes before we would be sat. Another party of the same size walked in after us, and was sat before us. Almost immediately, and they didn’t have a reservation. They tried to push us to sit at the crowded bar, and we declined. We continued to stand there and then the group of hosts looked at us and asked, “are you guys alright?” like they didn’t know why we were standing in the entrance of their restaurant. We told them we were waiting for a table, and they asked us for a name. Strange. Finally, we were sat and the service didn’t not go up from there. There was no immediacy in any aspect of service. We were sat across from the open concept pizza kitchen where we could hear the staff’s wide array of conversations. It was funny that some of the kirchen staff where wearing one glove while making pizzas—what’s the point of one when you’re clearly using both hands? The food took a decent amount of time. The couple next to us, who ordered before us, got their food after we were done eating. As I said, it was a busy Saturday evening but no staff members seemed to be stressed or over worked so I don’t know how to explain our bad experience. Also, a manager never stopped by our table—not a necessity, but always a good touch, especially for a new restaurant like this. Provides an opportunity for them to learn from and address shortcomings. I wish the business good luck, but will likely not return. The food was of average quality, from a pretty limited menu. I would recommend stopping at Copper Door or BVI for a much better experience if you are looking to dine on this street.
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