Although the actual resort was great. Everything on the vacation was perfect except for the staff. I have never have had such a horrible experience with customer service. Upon check in my husband & two 5 yr old twins were in line. A woman i am not sure of her name but she has grey hair and a raspy voice. Was holding up the entire line with issues going on in her personal life. Each family one by one had to deal with her issues.The crowd piled up in the lobby. We were all exchanging frustrating looks in disbelief. The woman went on and on about her life & how she had no money. Giving everyone a sob story. Here we are all excited about going on a vacation taking a break from the daily grind and this is the start off of our vacation. after finally checking in. we were happy with our room. settled in and decided to take a trip to the pool. once we hit the main lodge. where the pool and front desk are located. we stopped at the front desk first to see if that is where we would be picking up our towels. at this point there were two woman behind the desk. I asked about towels for my family and the woman with the raspy voice responds. ''you can't figure that out on you own'' at this point myself and husband are very nice people but we asked to speak with management. a younger woman comes from the back office. we explained what had been going on with this woman from the start. she responded by saying nothing. there was at least a good minute before she responded. it seemed as if the manager was confused and did not know how to handle the issue. finally she said i am sorry for the inconvienince. then assisted us with towels. completely ignoring all of our statements. we just brushed it off and went down to the pool. last but not least on our way back up passing the front desk. the woman with the raspy voice said to us what is the point of coming on a vacation if you are not here to enjoy yourself. i looked at my husband once again in disabelief. we didnt even ask for the manager again considering she seems to be underqualified for her management position. we just wanted to enjoy are vacation. in the end we just decided to stay away from the resort staff to do so.
- Official Description (provided by the hotel):
- BECAUSE WHERE YOU STAY SHOULD BE JUST AS MEMORABLE AS WHERE YOU VISIT. Welcome to Attitash Mountain Village Resort, where the views are as endless as the possibilities. We'd like to invite you to experience award-winning accommodations while visiting New Hampshire's North Conway and Mount Washington Valley region. Located at the base of Attitash Ski Resort, Attitash Mountain Village is a four-season destination resort surrounded by towering mountain peaks rising from the banks of the Saco River blanketed by native pine and white birch trees - offering over 350 rooms, suites, townhouses and trailside accommodations. Many units feature kitchens, gas fireplaces, spa tubs and mountain views. Experience on resort hiking, mountain biking, X-C skiing, ice-skating, kayaking and fishing with full access to indoor and outdoor pools, playgrounds, tennis courts, fitness facility with sauna, and indoor/outdoor hot-tubs. ... more less
- Reservation Options:
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- Also Known As:
- Attitash Mountain Village Bartlett, NH - White Mountains