On August 8, 2015 we arrived at 2:40 p.m. expecting to check in and were advised we had to wait until 4:00 - no rooms were available. To expedite our 4:00 check in, we were asked to do the "paperwork", which should have been minimal given we had booked & prepaid through Expedia. Ten minutes later we are looking for a restaurant to relax in only to find a very limited "poolside" snack bar offering few items. When we returned at 4:00 to check in, everyone else who had been waiting all day to check in were also in line. The line snaked outside, and the front desk would not release any rooms until exactly 4:00. Needless to say, people were outraged at this wait, and to appease the clients, the resort offered bags of chips while we stood in line. The management was hiding like cowards in the back room forcing the front line staff to endure an extremely agitated crowd. Once we found our way to the room, an hour later, we found handles that came off taps, no shampoo or soap, a "sleep number" bed that wouldn't stop adjusting itself, and no Wi-Fi. This is not a hotel - this is a second class vacation rental property at best. Given how far it is from town, the lack of amenities such as restaurant and WIFI is deplorable. We paid top dollar for this unit, and would be better served at a budget motel in the village. Shame on the management for their "rules" on check in and exposing frontline staff to unnecessary abuse. Think twice about spending time here.
- Reservation Options:
- TripAdvisor is proud to partner with Evoline ltd, Hooroo Pty Ltd, Booking.com, Wotif.com, Expedia APAC, Agoda, Hotels.com, TripOnline SA, getaroom.com and Cancelon so you can book your Ridge Pointe Tahoe reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Ridge Pointe Tahoe Stateline
- Ridge Pointe Tahoe Lake Tahoe (Nevada)/Stateline