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Reviewed 4 July 2017

A few issues checking in with misinformation about completing registration, and a wait of about 30 minutes. The pool in this "resort" is very, very small - totally inadequate for a hotel of this size. The door to the room was a bit difficult to close without causing quite a bit of noise by pulling strongly on the door to close it - consequently there was a lot of banging doors throughout the night. Also, there was only a single chair in the room and we asked for another chair which was promptly delivered. The chair was obviously used in the room prior to the room being renovated. Finally, the "resort fee" is very high ($21 per night) for what you get (water, wi-fi, parking - which was free anyway, a small gym, and two bottles of water in the room each day).

All that being said, the room was comfortable (once we got a second chair), and spotlessly clean (great room cleaning staff).

I don't visit Reno very often, but prefer the Atlantis or Peppermill. If they aren't available, the El Dorado would be the next hotel of preference.

Room Tip: If you want a room with a view, ask for it as our room overlooked the roof.
  • Stayed: June 2017, travelled with family
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Thank John J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2017

We absolutely love El Dorado's Seafood Buffet. The price is right (it was better when we were able to get a discount but we sadly it is no longer offered to us since we don't gamble enough). Beats other buffets in the area.

  • Stayed: June 2017, travelled as a couple
    • Value
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Review collected in partnership with this hotel
Thank P5731WVsandrap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2017

i have been going to el dorado for years but we have not been going that often because the rooms we have been given has been very poor. but we still keep coming back. the staff has always been good. and the service good.

  • Stayed: April 2017, travelled as a couple
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Review collected in partnership with this hotel
Thank 560clydew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EldoradoResortsInc, Manager at Eldorado Resort Casino, responded to this reviewResponded 5 July 2017

Dear Valued Guest,

On behalf of the staff and management at the Eldorado Resort Casino, we wish to apologize for disappointing you during your recent stay. This is not the type of memory that we want to leave our guests with and regret that your stay wasn't an entirely pleasant because of the challenges you experienced.

Our main goal is to create an atmosphere where all of our guests receive superior service and the ultimate in entertainment and lodging needs. Unfortunately, we fell short of meeting that goal during your stay and hope that you will give us another opportunity to serve you in the manner and style you deserve.

Again, we are sincerely sorry for your troubles.


Warmest regards,
CK
The Eldorado Resort Casino Reno

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2017

I was there for five days and loved every minute of it. Thanks to my wife and kids for the surprise. Ever since I visited last year I always wanted to be back. To bad I lost about 3,000 maybe they should let me win

  • Stayed: June 2017, travelled as a couple
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Review collected in partnership with this hotel
Thank 350armandog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2017

I would recommend this place to anybody, it has everything needed to have fun from slots machines to nightclub, perfect place to go with friends or family to either relax or have fun,
beer on brew brothers is awsome

  • Stayed: June 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank victormK2249DF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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