Dear 528romank,
Thank you for taking the time to share your feedback regarding your recent stay at ARIA. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any disappointment you encountered during your visit. We understand the importance of providing a comfortable and modern environment for our guests. Your comments about the dated hotel, the lack of coffee and slippers in the room, and the older TV equipment have been noted. We regret that these aspects of your stay did not live up to your standards, and we apologize for the inconvenience this caused. Regarding the TV and entertainment options, we acknowledge that the lack of smart TVs with access to services like YouTube and Netflix may have impacted your overall experience. We take your feedback to heart and will certainly consider these suggestions during future renovations. We truly value your patronage and appreciate your constructive comments. We hope you will consider giving us another opportunity to provide you with a better experience in the future.
Warm regards,
Maddie
Guest Experience