My husband and I have stayed here for a Motorola convention every year since it opened. The first 2 years we were pleased. This year it we noticed a major drop in the quality of the food. The buffet was the worst I have ever tasted, not to mention my assigned server "Maria" was to busy chatting up her friend to ever come back to give me a cup of coffee. I paid 27 dollars for a buffet that served beef brisket loaded with fat, dried out pizza and you only get one cup of coffee :( The service in the casino/gaming area wasn't any better. Every time we gambled, we waited for hours for a waitress to come by. Finally I had to cash out and go hunt down a bar just to get something to drink. The food they served us at the motorola party was even more disgusting and I didn't think that was possible. I was taken back by the attitude in the patisserie, when I asked for the barista to give me a hot sleeve for my coffee. Rolling your eyes at your customer is not exceptional customer service. I work in the service industry, so I fully understand how customers are supposed to be treated. When we 1st stayed here, the rooms were very nice, new crisp sheets, nice towels, etc. This time, the towels looked worn out and the sheets looked so old and dingy and I'm almost postive they were not changed from the last guest, for thre were some sort of crunchy crumb substance in the sheets. As if the last guest ate in bed. Our tech screen never worked, so every day we woke up hoping we were not late for meetings. This experience ruined our stay. We are not sure if we would want tostay here again until some positive changes are made.
- Official Description (provided by the hotel):
- ARIA Resort & Casino is a AAA Five Diamond Award winning resort which offers you the best in accommodations, gaming, dining and entertainment. Check out the newest place to see and be seen on the Las Vegas Strip. ... more less
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- Also Known As:
- Aria Resort And Casino
- ARIA Resort & Casino Las Vegas