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“Had a nice Stay”

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The Orleans Hotel & Casino
Ranked #56 of 264 Hotels in Las Vegas
Certificate of Excellence
Reviewed 13 March 2012

This hotel was very pretty. We stayed here because my daughter had a cheerleading competition at the attached convention center. So the convenience was nice. They had a TGI Fridays and a food court with pizza, subway, Baskin Robbins, etc. so that was nice with the kids. We didnt get to see all there was, but they had a movie theater and a bowling alley also. So as far as young girls being in vegas, it was a good place to stay. My biggest complaint is that we got there expecting to have a double-bed room, and it was given away. We had gotten stuff in a huge traffic jam driving to Las Vegas from California and got in much later than we had anticipated. After that all we wanted to do was lay down and sleep, but instead of 2 beds, we got stuck in a king room with a fold out bed. It may be hotel policy, but I think it is a lousy one. I even called while we were stuck and they said we were fine. AND - they ran out of pillows, so we had to use blankets folded up. You would think a place this large would have the provisions for large events. On the up side, the room was nice and big and very clean.

  • Stayed: August 2011, travelled with family
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1  Thank Sarah L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,518 - 3,522 of 6,028 reviews

Reviewed 12 March 2012

We paid a MANDATORY $6 that said it was for free parking and internet only to find out that there was only one place in the hotel by the lobby you could use that internet. You couldn't use the internet in your room before paying another almost $15. I skype with my kids when I am away and don't want to do this in front of everyone in a cafe!! Interent should be free in the room, especially since you charge a mandatory $6 fee for it with your room. I will stay at a Best Western next time for the free internet so I don't feel like I am being ripped off!!

  • Stayed: March 2012, travelled with friends
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1  Thank kamillaUtah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah S, Boyd Gaming Corporate Digital Marketing Manager at The Orleans Hotel & Casino, responded to this reviewResponded 14 March 2012

Our apologies that you had issues with the WiFi charges. The resort fee covers 10 minutes free per day internet access in the business center and free WiFi in the Java cafe; shuttle service to the strip, free coffee in room, safe in room,access to the fitness center and parking. We appreciate your comments, we are working on improving our in room WiFi and related charges. We hope you will reconsider and give us another try.

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Reviewed 10 March 2012

Stayed three nights in the hotel and enjoyed it. Room was very clean, everything worked, the beds were extremely comfortable. Checkout time is 12 noon and we needed a place to store our luggage before leaving for the airport. We asked a manager if they had such a place and he said, "no but ill be glad to extend your stay an additional 3 hours to give you more time", that's good service.

  • Stayed: March 2012, travelled with family
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7  Thank philip77901
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah S, Boyd Gaming Corporate Digital Marketing Manager at The Orleans Hotel & Casino, responded to this reviewResponded 12 March 2012

We are happy to hear that you found our rooms comfortable and that the front desk gave you exceptional service, we do try to do our best to accommodate our guest's needs. Thank you for the positive feedback, we hope you will become a regular visitor to The Orleans!

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Reviewed 9 March 2012

Just want to let you know that this place really knows how to treat their visitors. Excellent, love staying here with husband. The staff is great and service is out of this world. I like the fact that everyone who works for the Orleans, has take charge abilities and actually gets things done. Very, very happy.

Thank you again

I mention this place to everyone to stay at the Orleans!!!!! They will be very happy.

  • Stayed: February 2012, travelled with family
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3  Thank Scarlett A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah S, Boyd Gaming Corporate Digital Marketing Manager at The Orleans Hotel & Casino, responded to this reviewResponded 12 March 2012

Your great review is appreciated! We will share your "outstanding" rating with our team members. Thank you for the kind words, we hope you will return again soon!

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Reviewed 7 March 2012

We have been visiting Las Vegas every year since 2001 and have always had a great time at the Orleans. The staff is always friendly and willing to take the extra time to resolve any questions we have had. We have visited other casinos while in Vegas but keep coming back here. The buffet is always great. The casino is kept clean, has good lighting with less smoke than most and nice music.

  • Stayed: February 2012, travelled with family
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4  Thank Carl C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah S, Boyd Gaming Corporate Digital Marketing Manager at The Orleans Hotel & Casino, responded to this reviewResponded 9 March 2012

We really appreciate your repeat business, thanks for your positive review. We hope you continue returning to The Orleans to enjoy our great Buffet and fun Casino atmosphere!

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Additional Information about The Orleans Hotel & Casino

Address: 4500 W Tropicana Ave, Las Vegas, NV 89103-5450
Phone Number:
Region: United States > Nevada > Las Vegas
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#24 Best Value Hotel in Las Vegas
#25 Casino Hotel in Las Vegas
#27 Spa Hotel in Las Vegas
#37 Romantic Hotel in Las Vegas
#46 Family Hotel in Las Vegas
#70 Business Hotel in Las Vegas
Price Range: $83 - $328 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Orleans Hotel & Casino 3*
Number of rooms: 1885
Reservation Options:
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Also Known As:
The Orleans Hotel Las Vegas
The Orleans Hotel And Casino
Orleans Las Vegas
Orleans Hotel Las Vegas
Orleans Hotel Casino
New Orleans Hotel Las Vegas
Las Vegas Orleans Hotel
The Orleans Hotel & Casino Las Vegas

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