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Reviewed 6 April 2018 via mobile

Made a few bets @ the Westgate Sportsbook, Jacob & Lisa were very accommodating & helpful in helping me with my sports wagering. They’re both very friendly employees, & provide an excellent environment for customers. Will most definitely be coming back!

Stayed: April 2018, travelled with friends
1  Thank kaylee l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Las Vegas Resort & Casino, responded to this reviewResponded 10 April 2018

Hi Kaylee,

Thank you for sharing feedback on your experience with us. We are thrilled to learn that you enjoyed our great Sports Book and found our staff helpful. It's great to hear when our staff provides our guests with the highest level of service and exemplifies the Westgate brand. We are so glad that you enjoyed your time with us and we eagerly await your return! 

Kylie

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Reviewed 6 April 2018 via mobile

Stayed here overnight on our way to Grand Canyon. Having stayed in quite a few hotels by now during our trip I must say roadside inns are much better than any big or chain hotel. If you are not into the whole Vegas hype I guess this place is like a mayhem. But specifically this hotel was disappointing as it was dirtiest place we stayed. Bathroom was horrid! Not sure if it was cleaned between guests
There was no need to explain how things worked by the front of house team as if you supposed to know the system just by being there. Customer service was really lacking, as if they can’t wait to get rid of you, despite the fact that you have to wait for everything. In hindsight I would’ve driven a bit further to get out of the casino craze and stayed in an inn but it happens..

Stayed: April 2018, travelled as a couple
1  Thank Monk2150
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Las Vegas Resort & Casino, responded to this reviewResponded 15 May 2018

Thank you for taking a moment to share your recent experience with us. We regret to hear that your stay was anything less than exceptional. As our valued guest, you deserve a room that has been perfectly prepared for your arrival down to the very last detail. We do apologize that your room’s conditions were not up to par with our typical standards in regards to cleanliness. Westgate expects its staff to always be hard at work to make sure every customer has a positive experience, so your input lets us know that there may be improvement needed in this area. We realize you may not be inclined to visit us again, but please give us another chance to exceed your expectations.

Sam

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Reviewed 6 April 2018

It's a typical 3 star property, a bit tired but does the job if you want a cheap Vegas get away. The pool was nice for the kids, we didn't use any of the other facilities as we only stayed 1 night. The buffet restaurant was a good deal, they offer 2 free adult breakfasts with the room rate and the children under 12 are $9 each. Very good value and for the price it's not bad. We moved on to the Aria afterwards and it's obviously a much nicer hotel but then the price is also much higher.

Room Tip: As for a updated room
  • Stayed: April 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Chezzahw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Las Vegas Resort & Casino, responded to this reviewResponded 6 April 2018

Thank you so much for your review of Westgate Las Vegas Resort & Casino. We are delighted to hear that you enjoyed our pool area, as well as your visit to our Fresh Buffet. We are happy to know that you found us to be of great value. We are continuing to bring exciting new upgrades to our resort, and we do hope you'll visit us again in the future!

Sam

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A TripAdvisor Member
1
Reviewed 6 April 2018 via mobile

I love to bet at Westgate. The sports book is huge and fabulous. Gigantic tv screens and variety of beverages. So much to bet on. Lisa and Jake at the ticket counter are very helpful and accommodating to my needs. Westgate is the best.

Stayed: April 2018, travelled with friends
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Las Vegas Resort & Casino, responded to this reviewResponded 6 April 2018

Thank you for visiting us. Our Sprotsbook is certainly favorite to people visiting the area. We are glad to hear how much you enjjoyed it and look forward to your next visit.

Allie

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Reviewed 6 April 2018 via mobile

Good value- $39/night. Booked with Expedia.
Good service - friendly bellmen, check in and out was a breeze. Timeshare people were not pushy.
Resort fee is $38USD per day- too high for the condition Of the resort. On the weekend, there he were not nearly enough pool loungers, and no umbrellas to be found. We asked, the lady said there weren’t any. WiFi is good.

We required a wheelchair accessible room, because I am disabled. The room had two double beds which was great for me and my daughter, a roll in shower, that flooded every time we used it, and grab bars around the toilet. The accessibility of the hotel is good. There are ramps everywhere there are stairs.

Our room was old, and in need of renovation. It wasn’t gross, but definitely had a few issues. The hot water took at least five minutes to get to the bathroom sink faucet. The shower had a hand-held shower head, which was on an adjustable arm for disabled guests. It needs replacing badly because it wouldn’t stay adjusted, flooding the bathroom every single time the shower was used. The toilet ran randomly throughout the day and night. Our fridge had a terrible odor and did not work.

Housekeeping was just OK. We were there for seven nights, and our ice bucket bag did not get changed once. We reused glasses for three nights, and on the fourth day housekeeping took our glasses but did not replace them with new ones. We called housekeeping, and they brought us queen glasses quite promptly. The floor did not get washed or vacuumed once. They did make our beds and hang new towels daily, but that’s about it.

The elevators in the north tower were terribly slow. On Friday night we were late for our dinner reservations because it took 25 minutes for us to get an elevator. By the end of the week, we knew what time the elevators were busier, so we didn’t take them then.

There is a monorail station right at the hotel, which we used every single day. The hotel is off the strip and quite far north, so the monorail is quite handy, and saves a ton on cab rides.

I would stay at the Westgate again, as they are working on upgrading the rooms. The service from the employees was always friendly, and it’s not a madhouse full of tourists taking pictures of the lobby. It was a nice change from staying on the strip at a big fancy hotel. Even though there were quite a few little issues, none of them impacted the quality of our vacation. It was $39 a night…

Stayed: April 2018, travelled with family
Thank RedRam99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Las Vegas Resort & Casino, responded to this reviewResponded 6 April 2018

Thank you for taking a moment to share your experience at Westgate Las Vegas Resort and Casino. We are glad to learn that your overall stay was pleasant and you appreciated our accessible accommodations and friendly staff. We know that some things can’t be anticipated during any stay, so we are always hard at work to make sure our team delivers on our brand promise and every customer has a positive experience. We will take your feedback into account as we work toward improving the housekeeping and maintenance issues mentioned in your review. It is our hope that you will allow us the honor hosting more excellent stays in the future.

-Nicole

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