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Reviews (4,372)
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Reviewed 5 April 2018

Check in- This is my second time in 2 months staying at this hotel, This trip I stayed in the North Tower on a higher floor facing the strip! Mahalo! Check in staff (I didn't get her name) was very pleasant! I checked every chance I had to find her but was not successful. I wanted to thank her at the end of the stay (and get her name).

Room - Clean! Staff accommodating! Wish there was a coffee maker in the room! I like to have a cup before heading out! I did have the breakfast package. I just didn't want to get out of my pj's just yet to get a cup! Both water and coffee should be free and covered in the "resort fees". Then I'd gamble more!

The walls are VERY THIN! So my neighbors were either snoring, talking so loud or slamming doors in the middle of the night! I have to say even the room service staffer was loud! Maybe gently knock and in a talking voice instead of yelling, announce yourself? The AC is loud even from the other room! Maybe bring some earplugs?

Restaurant - I had the breakfast package: a big plus! Standard breakfast foods at this buffet! Lots of selections! Don't forget to ask for the waffles! There's an omelet station where they can make any omelet or just eggs over easy, etc! Just ask! The cashiers and the hostesses were always pleasant! Especially Yody! She was very accommodating, always smiling and looking after the guests throughout the service! Renato and Francisco were a couple of servers who were on top of all my needs! Unfortunately, one of the service staff, Huu, didn't seem interested in looking after her guests! There were a couple more who did the same thing but I didn't get the names! It's a good thing I knew where to get hot water for my tea or more coffee! It would be a good idea to at least inform the quests where to get a refill while smiling?

Security - I had a question for this person on duty and he answered it right away!
Accounting - Patient with my million questions

Parking - Very easy and FREE! Well, I think the resort fees cover that!

Monorail - Located outside the bell desk area!

Overall - I'd stay here again!

Room Tip: I think asking the front desk staff would be your best option to locate a room for your needs!
  • Stayed: March 2018, travelled solo
    • Value
    • Location
    • Service
Thank ItsHoku
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Las Vegas Resort & Casino, responded to this reviewResponded 7 April 2018

Thank you for staying with us. We are happy to hear you had such a great time at our resort. Our goal is to ensure all of our guests have a memorable vacation and we love knowing we enjoyed it. We hope you visit us again soon.

Allie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018

Visited Westgate sportsbook yesterday. What a pleasant surprise!! Best sportsbook on the strip. Was placing bets for Masters and received great service from Lisa. Had to make several corrections and she was really pleasant to work with.

Will be visiting again soon. Thanks Lisa.

Stayed: April 2018, travelled on business
Thank micjohns2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Las Vegas Resort & Casino, responded to this reviewResponded 7 April 2018

Than you for visiting us. We are always pleased to hear when our guests enjoy our resort. We trust you will stop by on your next visit to the area.

Allie

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Reviewed 5 April 2018 via mobile

The hotel was very nice. The person checking us in was very nice and there were tons of employees around to help direct you. The room was very nice, great view, great tv, and very clean. The hotel was right by the strip and in a good location. I did not gamble but they had ample opportunity for that. I would definitely recommend!!

Stayed: April 2018, travelled with family
Thank Gooniegirl36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Las Vegas Resort & Casino, responded to this reviewResponded 7 April 2018

Thank you for staying with us. Providing our guests with an enjoyable stay has always been our priority. Is great to hear our staff was helpful and that you really enjoyed your unit. It will be our pleasure to host you as our guest again.

Allie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018 via mobile

The sports book at Westgate is large and very comfortable. The staff was very helpful. LISA was an amazing employee. Also, there was poker tournaments every day. I recommend this casino to anyone who likes sports and poker

Stayed: April 2018, travelled solo
Thank Matt L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Las Vegas Resort & Casino, responded to this reviewResponded 15 May 2018

Matt, thanks so much for the great review! We are so glad you enjoyed your visit to our SuperBook, while Lisa provided you with exceptional service. We hope you'll visit us again soon!

Sam

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Reviewed 5 April 2018

Betty in the sportsbook is awesome! She provides great service and is so nice. Betty contacted the VIP host in the sportsbook and made sure we got our suite. Betty works hard and is always pleasant. Our Sweet 16 viewing in the sportsbook was great thanks to Betty.

Stayed: March 2018, travelled with friends
Thank Tim G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Las Vegas Resort & Casino, responded to this reviewResponded 7 April 2018

Thank you for your kind words! We are pleased to know you found our staff was exceptional. We look forward to welcoming you back on your next visit to our area.

Allie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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