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Reviewed 6 April 2018

Valet garage dripped some substance on my $120,000 car which I had to have fixed at a paint shop. When we checked into our room, the phone and some of the lights didn’t work, etc. Told they would take 200 off room but they did not

Date of stay: March 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Caesars Entertainment
2  Thank Sydneyelkins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia C, Digital Reputation Specialist at Caesars Palace, responded to this reviewResponded 7 April 2018

Sydneyelkins, thank you for sharing your experience with us. We are sorry to hear of your poor experience, to discuss your experience further, please send us an email at Totalrewards@custhelp.com.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2018

My 2nd time with friends and always excellent. The first time, we took the villa suites and is excellent for few persons or bachelor party. Last time we took a room at Augustus. The rooms seem newly renovated ans they're nice rooms. The hotel exceed my expectations. The pool is very nice too.

Room tip: We're at the Augustus Tower
Date of stay: March 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Caesars Entertainment
Thank Fabbbi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam M, Director of Hotel Operations at Caesars Palace, responded to this reviewResponded 29 July 2018

Dear Guest,

Thank you for staying with us at Caesars Palace and for taking a moment to share a review of your recent stay with us. Our team members strive to offer outstanding service with a genuine spirit of warm hospitality, and we appreciate your compliments for them as well as your praise for our center-strip location, beautiful grounds and AAA Four Diamond amenities.

Please do think of us when planning your next travels to Las Vegas, and we look forward to having you back again for your next incredible visit.

Warm regards,

Adam Miller
Director of Hotel Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2018 via mobile

Ended up staying at Caesars as part of a vacation package. Initially we booked a standard room, but at check in we upgraded one class of rooms. The room was located in the Palace Tower with a view of the pool. The bathroom was HUGE and the room was very spacious as well. Only negative about the room is that it doesn’t have a refrigerator. Tomek checked us in and had lots of great tips about shows to see. Had a few drinks at the Cocktail Lounge and Jason was an excellent bartender. Great conversation and even better drinks. Within Caesars there’s plenty to do, eat, and see. It’s centrally located in the middle of the strip which was also very convenient. Looking forward to staying at Caesars again in the future.

Date of stay: April 2018
Trip type: Travelled as a couple
Thank MarvelousMrsM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam M, Director of Hotel Operations at Caesars Palace, responded to this reviewResponded 29 July 2018

Dear Guest,

Thank you for staying with us at Caesars Palace and for taking a moment to share a review of your recent stay with us. Our team members strive to offer outstanding service with a genuine spirit of warm hospitality, and we appreciate your compliments for them as well as your praise for our center-strip location, beautiful grounds and AAA Four Diamond amenities.

Please do think of us when planning your next travels to Las Vegas, and we look forward to having you back again for your next incredible visit.

Warm regards,

Adam Miller
Director of Hotel Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018

I come and stay in Vegas a lot to tell you this has become my favorite hotels to stay in. Clean air and great customer service and very clean room. Also, some good food options in the food court. Good value and quality.

Date of stay: April 2018
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank Shortbaldguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia C, Digital Reputation Specialist at Caesars Palace, responded to this reviewResponded 6 April 2018

Shortbaldguy, thank you for your wonderful review! We are absolutely thrilled to learn we are your favorite hotel, we can't wait to welcome you back!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018 via mobile

Two stars is the best I could do. Would be one star if it were not for helpful conference housekeeping and the generous late checkout (although standard option at most places). First, the room housekeeping seems to sometimes want to barge in during the late afternoon (pushy too, but was compensated with $15 food/beverage bill credit for my trouble). Second, housekeeping doesn’t do a complete job: how does a random snack raisin on the carpet by my bed if not coming from me? (either from earlier guest or housekeeper). Third, and possibly worst: they charge $13 for four room-coffee K-cups (what?): simply would not have stayed there if I had known this in advance. Fourth: “resort fee” (there are several nice alternatives that don’t bilk you with this insult of a charge). Fifth: despite having a relatively nice property, they screw up the experience with hip-hoppy “music”: sucks to be hearing that in the casino and on your way to the elevator (music in Linq is much better, apparently owned by same company, and near a nice new “town center” corridor). Sixth: their “Total Rewards” scheme is awkward and doesn’t seem to fully trap what you do/pay, and makes it tough to even register for the app. Seventh: their Beijing Noodle 9 restaurant is hit-or-miss (tattered menus, mediocre food, but good tea and condiments). Next time I go to Vegas, the room coffee question is the first thing to clear, and then will compare prices for places by doubling their “resort fee” (or “destination charge,” LOL), against location and other values.

Date of stay: April 2018
Trip type: Travelled on business
Thank MountainKahuna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia C, Digital Reputation Specialist at Caesars Palace, responded to this reviewResponded 7 April 2018

MountainKahuna, thank you for sharing comments about your stay. It is disheartening to learn that several of our services left you disappointed. Your business is truly appreciated and we hope you will give us another chance to serve you again in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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