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All reviewsmandalay bayveranda restauranthouse carsecret doormandalay poolseparate entranceprivate poolstrip view suitewave poolpool staffother hotelsturn down servicepeace and quietsouth end of the stripsteam roomone bedroom suitepool side
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Reviewed 31 May 2011

The physical property is unparalleled for Las Vegas. And the Front Desk staff CAN rise to a level that reflects this 5-Star brand, but as of this post, it's a serious bruise on what is elsewhere a system-wide superb level of service. Discordant, affrontive, evasive, and and unaccountable, save and except a sorely limited script, incongruent with its image. The core Front Desk staff (and admin) would do well to retrain from any other Four Seasons property professionals. Other than this downwardly-cascading series of missteps, the remainder of our stay was on par with any other Four Seasons.

Two Tourist Destination cities share equal levels of difficulty securing and training-to-an-exceptional-level hospitality professionals: Orlando and Las Vegas. Disney delivers a 4-5 Star experience across the stay at its upper-end properties, and at least 4-Star at all its others. Las Vegas hospitality--in spite of its heavily marketed imagery--rarely rises above 3 Stars, even at its most exclusive properties. The Four Seasons Las Vegas may not hire (or be able to source) the career--oriented-best, but it's certainly capable of training and reviewing these staff to a level that will not blunt or bruise its brand relationship with its lifelong clients. The fundamentals from the Ritz-Carlton culture would be the essential retraining point.

To the property's credit, every other division team in the entire resort fully met, and even exceeded my expectation from this unparalleled collection of fine properties. But 80-90% compliance at this level of business misses the mark by astrological measure.

DO NOT let this tepid review of one segment sway you from planning your retreat here. The Four Seasons philosophy, detail, and execution is still alive and well. Know that there is still no other retreat of this caliber in Las Vegas, and I'll be back soon and often. The human resources problem can and (I'm confident) will be corrected. It's apparent that the mature professionals at higher levels here understand success and know how to execute; let's hope they bring the less experienced along the path.

Room Tip: Simply call ahead and visit with the GM.
  • Stayed: May 2011, travelled on business
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4  Thank keithmauney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FSLasVegas, Public Relations Manager at Four Seasons Hotel Las Vegas, responded to this reviewResponded 2 June 2011

Thank you for choosing Four Seasons Hotel Las Vegas for your recent visit and for taking the time to write a review. We are sorry that you were greatly disappointed in the service provided by our Front Desk staff. As stated in our direct message to you, while we are happy to hear that service levels in other areas of the hotel exceeded your expectations, our Hotel Manager would welcome the opportunity to speak with you directly to discuss your concerns regarding your arrival. Thank you for bringing this to our attention and we look forward to speaking with you further.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 May 2011

We arrived at 9:30pm on Wednesday, May 18th. We had previously been at the Bellagio and had a 1 night stay at the Grand Canyon. Fast check in and then we were up to our strip view room. 2 friends celebrating our 50th B'days. Room was wonderful. Beds were amazing. Kinda laughed at a previous review complaining about no pool chairs. I was there Friday and think I know who may have written that post. I saw someone complaining around that time. Well, IF you come to a pool on a hot day at 1pm and expect a chair, you are expecting too much. We got out there at 9am and had our pick of chairs. Even at 11 there were chairs available. There can be so many chairs and when the hotel has only 1 pool, the early bird gets the worm. Our stay was wonderful and would stay again.

  • Stayed: May 2011, travelled with friends
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3  Thank atlmom2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 May 2011

I booked this property strictly because it has a private pool. On Friday at 12:30 we walked down and were told all the chairs were taken, and there was a one hour wait list. We put our name and cell number down and walked around for an hour. When we came back an hour later, I was told that it would be at least another hour. We sat at the bar, had a few cocktails, and waited.... Finally, close to 3pm I asked again and was told that they had no eta on how long it would take. I started to throw a hissy fit, and was sat by the pool within 15 minutes.

To be fair, we could technically enter the pool area during our wait, we just couldn't sit anywhere. But, with no spot to put our stuff, we didn't feel comfortable actually using the pool.

  • Stayed: May 2011, travelled as a couple
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3  Thank LA_Gabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 May 2011

My wife and I have just returned from a four night stay having chosen the hotel to celebrate our wedding anniversary. This has been one of those rare occassions when a hotel not only lived up to the hype but exceeded. it. Its location is ideal being away from the hussle (and i mean hussle) of the main Vegas strip area. We paid extra to stay in room with a strip view (on the 39th floor). It was well worth it as the view is spectacular. It is not just the quality of accomodation, public areas, pool side etc we found the staff warm, welcoming and highly professional.

Travel tips.
You can travel the length of the strip using the bus service which is right outside the hotel - this costs $7 per person for a 24 hour pass. There are two to choose from - Duce and Express. The Duce has many stops and can take a long time to cover a relatively short distance but is worthwhile if you are trying to get a feel of where everything is - Express has far fewer stops but is only a single deck bus which can often get full. Taxis are plentiful but as with most things are not cheap. You can use the monorail between the Mandalay hotel and Excallibur hotel for free but this only covers a short distance.

On the strip you are hassled by people trying to sell you something - time shares / show tickets or prositutes! A tip is to tell them you are going home that day and they will then back off.

Avoid the north end of Vegas as this is tacky and can be threatening with some unsavoury caracters knocking around.

In truth we would probably not go back to Vegas again. Its great to see once. As a place for families with young children - forget it.

The highlight of our trip was the hotel and the helicopter trip to the Grand Canyon - expensive at £340 each but a worth while experience.

In summary Vegas has an identity problem and seems unable to decide which market it is aiming for. Promoting prostitutes via large billboards on the back of trucks traveling up and down the strip seems to me a sure fire way to drive away the family dollar.

  • Stayed: May 2011, travelled as a couple
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4  Thank gymjangym
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 May 2011

We stayed here for three nights
Pros:
Sunday Brunch
Service at Pool
Spa
Concierge Service Level
Bath Products

Cons:
Small Pool
Coffee Bar in Lobby only open from 6-8a and long lines at Starbucks in Mandalay
Front Desk didn't tell us about shortcuts through Mandalay
Long walk to other hotels
Small Showers

I wrote this because all the reviews seem to glamorize this hotel

  • Stayed: May 2011
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3  Thank Parie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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