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“Nice Room!” 4 of 5 bubbles
Review of The Palazzo Resort Hotel Casino

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The Palazzo Resort Hotel Casino
Ranked #7 of 264 Hotels in Las Vegas
Certificate of Excellence
GreenLeadersGold level
Wilmington, Delaware
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Nice Room!”
4 of 5 bubbles Reviewed 22 February 2012

We upgraded to a room with a view of strip and it was worth the extra $50 per night to see the mountains and look down upon the beautiful pools at The Palazzo. Very nice hotel compared to others we saw in Vegas (the Wynn seemed gorgeous as well). The Palazzo and Venetian make for a nice combo - and what's more - there's a Walgreens between them so you can stock up on water bottles and snacks at reasonable cost. The Venetian also has a nice food court for affordable lunches should you be travelling with family. The Delmonico Restaurant at the Palazzo (Emeril Lagasse) was wonderful. Our room had 3 flat-screen televisions (one in the bathroom!) and more square footage than most condos. This and the gorgeous lobby, tasteful marble and decor made The Palazzo a beautiful retreat. We popped in the Belaggio, Treasure Island and Caesar's Palace and immediately knew we had picked the better hotel. I understand The Wynn and Mandalay Bay are lovely too - not so sure about others. The only drawback I can think of was the towels weren't very soft, but the bed was the most comfortable I've ever experienced in a hotel. The Palazzo / Venetian combo is huge so for anyone who's never been, be forewarned that you will do a lot of walking (don't be fooled by all the pretty ladies in 6 inch heels you see everywhere - they are suffering!).

  • Stayed February 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Maria M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PA_GuestRelations2, Guest Relations Manager at The Palazzo Resort Hotel Casino, responded to this review, 29 February 2012
Dear Guest,

Thank you for your kind words and feedback! It was my pleasure to share your positive "Suite" experience with our entire team. They truly appreciate hearing from satisfied guests like you, and we all look forward to your return.

Kind Regards,

Guest Relations
The Venetian|The Palazzo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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14,786 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (4,517)
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English first
Midland, Texas
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed 22 February 2012

We arrived at the hotel at approximately 4:30 PM. We checked in and were given keys that did not work. After 3 more sets that did not work and 5 hours later, we still could not get into our room. With the 4th set, the girl behind the counter said the manager was going to go to our room with us to make sure this set worked. But, he was too busy and said just to offer us a $50 credit - really!!! Of course set #4 did not work either. By this time we were the crazy people in the lobby INSISTING that they lock be changed. They finally did and we got keys that worked about 11:30 that night. The lobby is smoke filled and service leaves much to be desired. We will not go back to this hotel.

Room Tip: view of golf course was beautiful
See more room tips
  • Stayed February 2012, travelled with friends
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank Kay M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PA_GuestRelations2, Guest Relations Manager at The Palazzo Resort Hotel Casino, responded to this review, 29 February 2012
Dear Guest,

Thank you for providing valuable feedback on your recent stay at The Venetian and The Palazzo. I am certainly disappointed that your stay was not all that it could have been.

I would like to apologize on behalf of the hotel and our team for the multiple challenges you experienced with your key cards and for the lack of service when it was brought to the attention of a manager. This is a matter that should have been easily addressed and rectified. We can’t express enough how disheartening it is to read about the challenges you encountered with your room accommodations.

Again, we extend our apologies and invite you to contact us directly as we would like an opportunity to gather more details of the challenges you experienced. It is our sincere hope that you will give us another chance to exceed your expectations on a future visit.

Kind regards,

Guest Relations
The Venetian|The Palazzo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mesa, Arizona
Level Contributor
60 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 21 February 2012

I stayed here for a conference. I've stayed here for many conferences over the past 18 months and have had a consistent experience each time. For what I need, I have not been disappointed. My needs are pretty simple: a clean and quiet room that is conveniently located near the convention center. I've learned my way around the casino and shops and can easily find my way out of the complex and onto the strip for morning exercise.

There are conveniently located shops, restaurants, and abundant coffee shops throughout the casino and shopping areas. The Walgreens near the entrance of the Palazzo is convenient and a good place to find toothpaste, chapstick, and other essentials. You can find it out the TAO exit from the shops and down the escalator.

Be aware of the $10/day resort fee. It does include access to the fitness center and free WiFi access in the suites, so it isn't such a bad deal. I believe it also includes a newspaper each day, but I didn't take advantage of that.

  • Stayed February 2012, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank baergrizz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PA_GuestRelations2, Guest Relations Manager at The Palazzo Resort Hotel Casino, responded to this review, 1 March 2012
Dear Guest,

Thank you for your kind words and feedback! It was my pleasure to share your positive conference experience with our team. They truly appreciate hearing from satisfied guests like you, and we all look forward to your return.

Kind Regards,

Guest Relations
The Venetian|The Palazzo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Worth, Texas
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 21 February 2012

Love the Palazzo. Rooms are huge and nicely updated, all suites. Everything you can need or want is on the property. Excellent choice of restaurants and seemingly unlimited shopping.

  • Stayed January 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank cchase89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PA_GuestRelations2, Guest Relations Manager at The Palazzo Resort Hotel Casino, responded to this review, 1 March 2012
Dear Guest,

Thank you for your kind words and feedback! It was my pleasure to share your positive experience with our team and they appreciate the opportunity to host you during your stay. They truly appreciate hearing from satisfied guests like you, and we all look forward to your return.

Kind Regards,

Guest Relations
The Venetian|The Palazzo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Raleigh
Level Contributor
53 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 21 February 2012

Stayed in their "standard" suite for one night since we drove by Vegas to see a show and leave. This was the best hotel room we've ever stayed in. Overlooked the many pools we wish we could have enjoyed. The only down side was that the elevators were on the other side of the smoky casino. You have to walk through the gauntlet. Still, I'd stay there again in a heartbeat. Just longer.

  • Stayed April 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Fin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PA_GuestRelations2, Guest Relations Manager at The Palazzo Resort Hotel Casino, responded to this review, 1 March 2012
Dear Guest,

Thank you for providing valuable feedback on your recent stay at The Venetian|The Palazzo. I am very pleased to hear that you enjoyed your accomodations Still, I would like to apologize on behalf of The Venetian|The Palazzo and our team for your experience during your stay. It concerns me deeply that the smoke in the casino caused you distress. I have forwarded your comments to the appropriate department, which always welcomes suggestions for improvement.

Again, I extend my apologies and hope that this atypical experience does not deter you from visiting us in the future.

Kind Regards,

Guest Relations
The Venetian|The Palazzo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Palazzo Resort Hotel Casino

Property: The Palazzo Resort Hotel Casino
Address: 3325 Las Vegas Blvd South, Las Vegas, NV 89109-1414
Phone Number:
Region: United States > Nevada > Las Vegas > The Strip
Amenities:
Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Las Vegas
#4 Family Hotel in Las Vegas
#4 Casino Hotel in Las Vegas
#5 Green Hotel in Las Vegas
#6 Luxury Hotel in Las Vegas
#6 Spa Hotel in Las Vegas
#6 Romantic Hotel in Las Vegas
Price range (per night): $264 - $638
Hotel Class:5 star — The Palazzo Resort Hotel Casino 5*
Number of rooms: 3025
Reservation Options:
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Also Known As:
The Palazzo Hotel Las Vegas
Palazzo Las Vegas
Palazzo Hotel Las Vegas
The Palazzo Resort Hotel Casino Las Vegas

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