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Reviews (4,279)
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Reviewed 6 April 2018

This was my first time at the Cromwell and I thoroughly enjoyed my stay. Service is the key word!! From the check-in desk to the bar tenders to the dealers...GREAT SERVICE!!
Everyone was very in tune to customers needs and requests. $5 table rates on a weekend are fantastic!! A nice surprise was the FREE entertainment at the small cabaret lounges. The security staff was very visible and effective and despite huge lines to attend the clubs - the casino floor was comfortable and safe. The casino is a small venue so dining choices are limited (but Giada's is great!!) and the slot machine selection is limited. The rooms are very comfortable and stylish for the hotel theme.
Great location!!

  • Stayed: March 2018, travelled solo
    • Sleep Quality
    • Rooms
    • Service
1  Thank Grace H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isaac A, Digital Reputation Specialist at The Cromwell, responded to this reviewResponded 11 April 2018

Thank you so much for your comments! We are delighted that you had such an enjoyable experience with our friendly staff while gaming with us. We eagerly anticipate your next visit!

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Reviewed 5 April 2018

Did not stay at the Cromwell. Stayed at the Flamingo which was not as nice as the Cromwell. May need to stay at the Cromwell next trip.... if the comps work out. The Cromwell is a very clean, new and exquisite casino. Small in scale but large in fun and a good experience playing Blackjack and craps. My only bad experience was that I was ready to enter a craps game and the pit boss saw me with my players card and money and changed the table from $5 to $10 (as he looked directly at me) I had to then play at the 10.00 table limit and they allowed the rest of the table to play the next few rounds at their $5 limit. Thought that was a little BS and he knows what I'm talking about. Other than that experience I do not have anything bad to say about the Crowell

Room Tip: Did not stay. Just played. Hopefully next visit I will stay and play
  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Review collected in partnership with Caesars Entertainment
Thank FKania
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isaac A, Digital Reputation Specialist at The Cromwell, responded to this reviewResponded 6 April 2018

Your gracious comments are very much appreciated! We are thrilled that you enjoyed your time at our property. We hope to see you again for a stay!

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Reviewed 4 April 2018

Small compared to Vegas hotels. But is is well located in the center of strip. Rooms are small in old style. Really old. Break fast at the Starbucks in the hotel, not satisfactory for a hotel breakfast. Th e service is good. Room cleaning offered late at 8 pm, is not a good time. Need clean room for a siesta in the after noon. Being a boutique hotel check in and out are fast. No long lines as in nearby big hotels.

Room Tip: Insist for a street view room as some rooms face the wall of other hotel. Avoid breakfast offer.
  • Stayed: April 2018, travelled solo
    • Value
    • Sleep Quality
    • Service
Thank Rangassamy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isaac A, Digital Reputation Specialist at The Cromwell, responded to this reviewResponded 6 April 2018

Thank you for reviewing us! While we are delighted you enjoyed our convenient location, we are sorry for your disappointment in the lack of breakfast options and with the room service. We will work on ensuring all of our guests have a memorable experience. Your business is truly valued and we hope that you are willing to give us another try on your next visit to Las Vegas!

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Reviewed 4 April 2018

The hotel had an interesting look to it, but it was my least favourite place to stay while in Vegas. Our room was unpleasantly dark, making it difficult to get ready or find things in luggage.

We requested a room on the quieter side but still found it too noisy for a good night's rest. We were surprised by this as we tend to stay out late ourselves. I think the earliest we went to bed was 1am.

The free coffee makers were a nice touch, but were out of service twice and had a line up once during our stay.

We had looked forward to enjoying one of their lounges but found the central one to be full whenever we stopped by. The lounge that was supposed to have live music didn't, during our stay. The pool was closed for a private event during the one warmer day we were there.

I wouldn't stay at the Cromwell again, nor would I recommend it.

Stayed: March 2018, travelled as a couple
1  Thank ltcguenther
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isaac A, Digital Reputation Specialist at The Cromwell, responded to this reviewResponded 6 April 2018

Thank you for your review! We apologize for your disappointment in your room assignment and with the closure of the pool. Our doors are always open as we would relish the opportunity to serve you better on your next visit to Las Vegas.

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Reviewed 4 April 2018

Very center strip making it easy to get anywhere. Nice small hotel, boutique style. Rooms are a bit on the small size but beds are comfortable and the lighted vanity is great for girls getting ready! Free coffee on floors 5 and 7 near the elevators, good gym that is always open. Giada's restaurant is in this hotel and I would recommend for brunch. Drai's nightclub upstairs by the pool is a fun night out dancing. Pool was closed when we were there in Feb, but you could tell it would be a great rooftop pool. Nice casino and deli style eatery as well. Would definitely stay here again.

Room Tip: Great location and great security as well
  • Stayed: February 2018, travelled on business
    • Value
    • Location
    • Service
1  Thank Bethann80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isaac A, Digital Reputation Specialist at The Cromwell, responded to this reviewResponded 6 April 2018

Thank you for your comments! We are delighted that you enjoyed the location of the hotel and the nightlife. We hope to see you again very soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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