My wife and I booked the 7:20pm ride. We got in line at 7. At 9pm we were still in line and were told it would be a minimum of 40 more minutes. The staff were rude and unhelpful. We got our money back and left. What is more amazing is even with this huge line, they were still selling tickets. A truly awful experience and waste of time!
Hey, Mitch, thank you so much for taking the time to provide your feedback about the attraction. Absolutely not the experience we want our customers to have, obviously. Delays are often related to safety procedures, but there's no excuse for not communicating that to our guests in a more helpful way. I'll make sure our operations staff gets your thoughts so we can integrate the feedback into our procedures.