I had a simular experience as 1977Canuck with the Vice President in town.
My girlfriend and I had decided to join my parents on their flight who had already booked.
Originally we were looking at Maverik Helicopters as they were cheaper.
Also as I exceeded the weight requirement I had to pay for another seat which in the case of Maverik they do half price while Sundance charge the full price of the seat.
I was a little annoyed at this but agreed to pay it as we wanted to share the experience with my parents.
When were called and told the flight was canceled due to the airspace restrictions with the Vice President arriving in town the girl I spoke to on the phone offered to change the flight from Friday 1st July to Sunday 3rd July and offered to include a landing in the canyon with the flight which she changed to offering a free photo and DVD when I mentioned I was flying with my parents.
Also she did explain she could not hold the tickets which I can understand as they would be trying to reschedule everyone due to all the cancellations they had to make.
I asked if she had contacted my parents yet which she said she hadn't so I said I would be happy to change to the new date & time if they agree.
She later called back saying she could not contact them so I told her to go ahead and book and if it was not suitable we will cancel it. She then advised their 24hour cancellation policy. Well we had a few days to decide :)
So far it was a bit of an inconvenience but I could see they were trying so I accepted it.
The limousine service was pleasant though he thought he was picking up 3 people with the extra seat I had to book. Also as my girlfriend and I were staying in a different hotel to my parents they did not come in our limo which was a bit confusing and disappointing.
When we arrived is where we found the rude service. The staff were too busy to answer anyone's inquiry insisting they sit down as they were too busy.
I just wanted to find out where my parents were as we arrived before them and I wanted to make sure we were on the same flight.
Most the other people there had the same treatment and were all commenting on how rude the service was. We were also not told much more than to sit down and we would be called.
Finally my parents arrived and we watched the safety DVD.
We were called up and weighed and were then told that there was some bad weather approaching and apparently a fire in the area reducing visibility so were given the option of going ahead and risking that we wont see anything or reschedule again.
For my parents this wasn't an option so they chose to go ahead and we decided it was more important to us to spend time with them than to reschedule.
So we took the flight which was a little hazy but once over the canyon it cleared up and had an enjoyable flight. The pilot was really pleasant too so that part of it was fine though when we got to the Skywalk (We were on the Skywalk flight) it was closed due to the storm coming in as there was too much static in the air they said. This was disappointing. We were told that we would be refunded for that part of the tour.
When we got back we were treated to the same rude service and when we mentioned the free DVD and photo (Which we did mention at the desk before take off) they claimed they were not able to verify it. Eventually someone in head office told them to give the photo for free but not the DVD. We ended up paying for the DVDs and also the photo frames for both myself and my parents. Considering how much we paid (Including the extra seat) I was disgusted and I recommend everyone reading to not use this company. If I go back I will boycott them and instead try Maverik which seems to be the more popular service.
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