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“Relaxing stay at Delano Las Vegas”
Review of Delano Las Vegas

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Delano Las Vegas
Ranked #29 of 265 Hotels in Las Vegas
Certificate of Excellence
Reviewed 12 October 2017

First off I will say that even though my vacation had been planned since May and some in our party did feel uncomfortable about still going due to the enormous tragedy that happen the Sunday prior to our check, I'm glad we did not cancel. After all, are any of us safe anywhere? No. A similar tragedy could happen right in my own city of Austin so what is the point of being afraid. The glass was still broken out the two windows when we arrived and the area across the street was still a crime scene so the street was blocked off and all the victims belongings were still scattered on the ground but by Friday morning it was all cleared and windows were fixed but a beautiful candlelight vigil was held on the street corner at night. The Delano and Mandalay Bay had more security around than when I was there previously it seemed and going up to your room everyone was checked over visually and asked to present room cards. Check-in was not a long wait and thanks to the lady at the front desk (Katrina, I remember because we have the same name) it was a smooth process. I want to thank Katrina for her patience because even though I was holding up the line, she was very patient with me and made sure we got a excellent strip view room on a high floor as requested. She even took care of adding the extra person to my room that decided to come along for 3 of the days we were there. We stayed in room 813 on floor 35 which was the second to last room at the end of the hall. Strip view rooms I assume are all the odd numbered rooms because the rooms opposite us that were even faced the mountains. From our room we could see the strip and the mountains. The room itself was clean and spacious. We brought our own liquor so did not need the mini-bar but we were told you could pick an item up and check it out for 30 seconds without being charged. We did have someone knock over one of the 5 dollar coffee cups for longer than the time allotted I guess that resulted in a charge but they took it off at checkout. The beds were comfortable and the pillows soft. TV has many channels and shows your room charges daily to keep track. We were able to bill many meals, drinks and services to the room so we did not have to worry about carrying purse or wallet everywhere. It worked at MGM, Mirage, NYNY and of course Mandalay Bay. We were able to book cabana at Mirage on a Thursday since did not feel comfortable at Mandalay Bay Beach (which opened on Tuesday) and had a great day at this MGM property as well. The waitstaff took care of our every need. Overall, this was my first time at the Delano and while I did spend more time in Mandalay Bay for meals, shows and casino, I was glad to be able to walk back to Delano at the end of the night just for the ambiance in the smoke free lobby bar. The fragrance they use in Delano is amazing. They had soft live music on Friday night which was nice. If I had one small complaint it would be that there was no housekeeping done all day Friday after I tipped her on our way out. She was cleaning the room next to ours so I did not think I needed to turn on the red housekeeping light. No biggie, they sent someone up at 3 am when we returned to bring towels and fresh linen to tide us over til the Saturday morning housekeeper came.

Stayed: October 2017
3  Thank katpark9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 11 October 2017 via mobile

We checked in Thursday evening, 10/5/17, just days after the shooting attack on the Route 91 Harvest festival. We never considered canceling our trip, and were so glad we went. The Delano is incredibly beautiful. The lobby and check in area is gorgeous, and the staff were so welcoming. Our suite was as beautiful as the stock photos. There were 4 of us, and we had more than ample room. Everything was clean, organized, comfortable. The double sink and separate tub and shower in the master bathroom was fantastic for 4 women getting ready at the same time. And the half bath in the living room was perfect based on, again, the number of us in the room.
I had read reviews that made it seem like it was kind of far away from the Mandalay Bay casino and its amenities, but it was literally right there, down a lovely hallway.
We did bring our own coffee cups and k-cups for the in-room Keurig, as using the mini bar supplies was $5 per cup. The personal use shelf in the mini bar fridge was really small, so don’t anticipate storing leftovers.
If you’re looking for a gorgeous room that’s quiet but right by all the action, the Delano is the place to be.

Stayed: October 2017, travelled with friends
7  Thank HeyJube
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 October 2017

Lovely, calm, serene hotel. Lobby is beautiful and quiet. Quick check-in. Lovely staff. Nice to have the separate sitting room and the extra half bath with three ladies all staying together. Had no issues with noise with from outside or inside. Stayed on the 20th floor facing the mountains. The beds were heavenly - one of the most comfortable I've slept on. Housekeeping missed us the first day - a quick call downstairs had them come up and take care of it. Rented a cabana at the Delano pool one day and it was lovely. Yes, the pool is a bit of a hike but we weren't bothered by this. Staff at the pool was great as were the food and drinks. Lazy river was a ton of fun.

  • Stayed: October 2017, travelled with friends
    • Value
    • Rooms
    • Service
3  Thank SurfergirlCalgary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM_Resorts, Manager at Delano Las Vegas, responded to this reviewResponded 12 October 2017

Dear SurfergirlCalgary:

Delano is a relaxing, pleasant experience, where guests enjoy the elegant, boutique-style facilities, amiable service, and inviting resort atmosphere we provide. Thank you for making mention of our serene pool complex and luxurious accommodations. It is gratifying to know we could meet and exceed your expectations. We hope to welcome you back again, when next your travels bring you to Las Vegas.

Sincerely,

Seth L:

Guest Relations Specialist
Delano Las Vegas
MGM Resorts International
guests@delanolasvegas.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2017 via mobile

Came October 7th and it was a pleasure as always. I’ve always felt safe here and they’ve upped security asking for everyone’s room keys with no exceptions! I was waiting for my clients and even w all their information and room # I still had to wait which I honestly didn’t mind. Many plain clothed security as well.

Stayed: October 2017, travelled on business
2  Thank PlaytimewithMiss_T_e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 October 2017 via mobile

But don't go expecting value for
Money as nothing is cheap. Thought I would take
Money out of an ATM in the Mandalay Bay. Have been paying $3.95 all over Calif to get my own money, $19.99 in the Mandalay Bay !!!!. That all said, staff were brilliant, friendly and very professional and we would like to thank them all for their hospitality and warmth after such a horrendous week.

Stayed: October 2017, travelled as a couple
2  Thank Steve H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Delano Las Vegas

Address: 3940 Las Vegas Blvd S, Las Vegas, NV 89119-1002 (Formerly THEhotel at Mandalay Bay)
Phone Number:
Region: United States > Nevada > Las Vegas > The Strip
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Casino Hotel in Las Vegas
#15 Spa Hotel in Las Vegas
#15 Business Hotel in Las Vegas
#17 Romantic Hotel in Las Vegas
#18 Luxury Hotel in Las Vegas
Price Range: $198 - $654 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Delano Las Vegas 5*
Number of rooms: 1100
Official Description (provided by the hotel):
Anchored by intimate yet energetic public spaces and sophisticated accommodations, the non-smoking, all-suite boutique hotel will appeal to the most discerning travelers from around the globe. At Delano Las Vegas, guests will discover a blend of personalized service and effortless luxury coupled with unexpected elements of individuality and high-concept design. "Delano guests will be wowed by the transformation of this very special destination," said Matthew Chilton, general manager of Delano Las Vegas. "Dynamic public spaces will serve as social hubs where guests will want to linger and socialize while the clean design of the suites will create a quiet escape." Blending eclectic details to create an atmosphere that is playful and filled with energy, the stylish public spaces will be highlighted by a completely redesigned lobby featuring three distinct social spaces - a unique coffee bar, sophisticated lounge and cafe concept. Upstairs and away from the action, Delano's 1,100 guest suites will provide a luxurious retreat. ... more   less 
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Also Known As:
Thehotel At Mandalay Bay Hotel Las Vegas
Mandalay Bay Hotel Las Vegas
Mandalay Bay Las Vegas
The Hotel At Mandalay Bay
Las Vegas Hotel Mandalay Bay
Delano Las Vegas

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