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“Something so unusual and different to do in Vegas”

Zappos Tour Experience
Ranked #112 of 240 Tours in Las Vegas
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Attraction details
Recommended length of visit: 1-2 hours
Owner description: Discover the wonderful world of Zappos company culture and let one of our fun Culture Guides take you on a 90 minute journey through our fabulous new headquarters in downtown Fremont! Learn about the Zappos Family, our history, our 10 core values, how we create the "WOW" experience for our customers, and even meet a few of our amazing Zapponians! Tour times are: Monday - Thursday at 9am, 11am, 1pm, and 3pm. Friday: 11am & 1pm only. We recommend you sign up to reserve your spot as we are not able to accommodate walk-in requests. Reservations are processed through the web link on this page. Hope to see you soon!
Reviewed 5 September 2017

The tour is absolutely perfect for people looking to add something truly different to their Vegas experience. The whole Zappo's culture is so completely different than most companies and their employee-focused program is truly impressive. The tour is just the right length, with small groups so you can ask plenty of questions of the guides. The company is definitely not for everyone, but for those who do fit in and work there, it seems like an amazing place to work. It was fascinating to hear about all their different employee programs and benefits and events. Although you don't get to see the call center, you can find out a lot about it from your guide. It was a truly excellent addition to our southwest itinerary, something so different from all the fabulous national parks and the craziness of Vegas and well worth the time. I think my teenagers are considering moving to Vegas just so they can work there!

Thank RYC88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 6 September 2017

Thank you so much for adding the Zappos Tour Experience to your itinerary, we're so honored to have been your host on our campus! Come back anytime and see what new shenanigans we get into!

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2 - 6 of 54 reviews

Reviewed 17 August 2017

This was so much fun and so different and interesting. Almost like a play area instead of a workplace. Great benefits for employees and unbelievable things offered for them to do and play with.

Zappos offers employees visual and physical areas for their benefit and for them to experience.

Thank Louise V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 18 August 2017

Thank you Louise for the kind review of your experience, it sounds like you had a great time! Thanks for visiting our Zappos HQ, perhaps we will see you again in the future!

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Reviewed 24 July 2017

My wife and I were very impressed by our 1.5 hour Culture Tour of Zappos Campus that we took on Monday, 5 Dec 2016. Our tour at 3pm was timed so that we could go on to Golden Nugget for dinner and the Brenda Lee concert that night. We were warmly welcomed and were made to feel like honored guests on this tour. We were the only two guests on the tour; we were able to ask our guide a lot of questions, and we learned a great deal about the unique culture at Zappos. This is a very much customer-oriented company, a focus that is very evident in every department that we visited. We learned about the type of employee that Zappos hires and about the high job satisfaction here. We highly recommend taking time to come here and be educated about this great company and its unique approach to its work environment.

Thank Volcam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 25 July 2017

Thank you so much for taking the time to share your tour experience! We're truly happy you both had a great time and received a great insight into our Company Culture - perhaps we'll see you again in the near future should you ever come back to Las Vegas!

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Reviewed 4 July 2017

I was pretty disappointed in this tour. We get there and our guide, Tony, shows us 2 videos about the history of the company and the founder. We then we go outside in 108 degree heat to hear about the company's rotunda area which could have been discussed inside as we had a clear view outside to rotunda. We then start to walk to the cafeteria, but again our tour guide stops along the way in the 108 degree heat to tell us things we could have been told inside and kept an eye out for as we walked. My throat was burning from the heat as we entered the building. We did stop for a drink and the cafe was OK, but nothing tremendously amazing. We then went back out in heat, walked into another building and saw a mock-up of what cube area looks like and some empty space that supposedly is used for group meetings. It was pretty disappointing that we didn't see any workers in action, in a conf room, no viewing area of call center. It just seemed to be hyped to be more than it really was.

1  Thank MurphymomChicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 5 July 2017

Thank you for taking the time to share your experience, I will definitely take this feedback to the rest of the team so we can better the tour experience for our future guests. Do know that we'll be adding more surprises to the tour experience and perhaps you'll give us another visit! Thanks!

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Reviewed 2 June 2017

As a big fan of Zappos.com as soon as I found out about the HQ tour I had to go! The best $10 you can spend in Vegas. It's right near Downtown Vegas/Freemont area so if you plan to go there, add this to your trip. A "Zapponian" tour guide is assigned to small groups. All tour guides seemed great but my sister and I definitely got THE BEST, Ryo! Team Maestro. He was very informative about the company culture, the philosophy of CEO Tony Hsieh and the importance of customer service. You take a tour the the actual workplace of employees so it's an authentic experience, not a created environment for tourists only. Super fun and informative and makes you want to move to Vegas to work for the company!

Thank Amanda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 3 June 2017

Happy & excited you enjoyed a tour of our Zappos HQ! Perhaps we will find you back again and see what new shenanigans we Zapponians will get into! Follow our culture @zapposculture and have a Zaptastic day! -The Tours Team *RZ

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