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Reviewed 6 April 2018

Excellent Place. Environment friendly. Relax setting. Huge Resort. Great Staff. Extremely Clean. Cheesesteak spring rolls are a go to appetizer at the Public House. Diversity. Pool parties everyday when the weather is great.

Date of stay: March 2018
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with MGM Resorts International
Thank ROYALPAIN218
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2018

no chairs available at pool room called remodeled only half of room was remodeled that is weird food too expensive not that good at all pool had jackhammer going whole time no indication on website of under construction not ok

Date of stay: April 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with MGM Resorts International
Thank joyner18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM_Resorts, Guest Relations Specialist at Luxor Hotel & Casino, responded to this reviewResponded 9 April 2018

Dear joyner18:

We are grateful for you sharing your concerns and observations with us. We value your business and will examine any shortfalls or deficiencies that may have hampered your good time. Please consider giving Luxor another chance to provide you with the exceptional experiences you deserve.

Sincerely,

Deborah H.
Guest Relations Specialist
Luxor Hotel & Casino
MGM Resorts International
guestrelations@luxor.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2018 via mobile

Stayed in a standard run of the house room. In need of modernisation but the little time actually spent in the room meant it wasn’t an issue for us. However the shower wasn’t good and the the bath filled while having one. Main issue was the pool, no one informed us the main pool is out of use, a polite notice at check in and a discount on resort fees would have been nice. Be prepared to queue for a bed and it been very busy throughout the day, some people were laying on the grass or the floor as no beds. We hired 2 vip sun beds with a brolly for $40.... the next day the same thing was $100 so obviously didn’t pay that. Also the free sun beds have no brollys! Didn’t like the fact you are forced to pay for shade. The location is fine despite been located at the bottom of the strip and only a short walk to the Las Vegas sign.

Date of stay: April 2018
Trip type: Travelled with friends
Thank Gemma G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2018

Over crowed pool. Unattended children on casino floor and at the pool. The bed was extremely soft. The Shower was like a fire hose. The was an extreme Lack of food at the am buffet. However, staff was wonderful.

Date of stay: April 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with MGM Resorts International
Thank amyoneil8240
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM_Resorts, Guest Relations Specialist at Luxor Hotel & Casino, responded to this reviewResponded 6 April 2018

Dear amyoneeil8240:

It is deeply disheartening to know that despite your very positive impressions of our resort staff, your visit to Luxor proved unsatisfying. We value your patronage, and will work to address the concerns mentioned in your review. Rest assured, we are committed to better serve your needs in the future.

Sincerely,

Deborah H.
Guest Relations Specialist
Luxor Hotel & Casino
MGM Resorts International
guestrelations@luxor.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2018

Our agent booked 3 nights at the Luxor as part of our tour package and it did not disappoint. Check-in and out were very efficient. We had an iconic Pyramid Deluxe King Room (9008) which whilst a little dated was very comfortable with most amenities but no tea & coffee facilities or complimentary water. The shops in the Hotel are needless to say expensive but plenty of Walgreens, CVS Pharmacies and 7/11s on the Strip for your basics. Whilst we are not gamblers the insides of the Luxor and other hotels are all fantastic. Minor negative was the main pool area was being remodelled meaning guests were confined into the remaining small pool area. The hotel is located at the southern end of the Strip and is very convenient for the airport and the SDX/Deuce buses that run right up to Freemont Street (a must) and back. Consider the 24 hour or multi day pass if you are sightseeing. We would take the bus North towards the Wynn/Encore hotels and walk back to enjoy the sights and sounds of the Strip like the fountains at the Bellagio and Volcano at the Mirage let alone people watching and hotel exploring. Don’t miss the conservatory in the Bellagio when the sun is shining. General advice however is not to walk North of the Encore/Wynn hotels especially at night. Loved the Luxor, loved the Strip and Las Vegas.

Room tip: Iconic Pyramid Rooms
Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank QualityTime4us
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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