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“horrible phone service”
Review of Simon Restaurant & Lounge - CLOSED

Simon Restaurant & Lounge
Price range: USD 22 - USD 52
Cuisines: Sushi, Armenian, Bar
More restaurant details
Restaurant details
Good for: Special Occasion Dining, Bar Scene
Dining options: Dinner, Breakfast, After-hours, Reservations
Dining style: Casual Dining
Neighbourhood: Paradise
Reviewed 3 April 2015

Called today to adjust a reservation and the girl answering the phone (Ginger) couldn't figure out how to update our reservation, then told me they couldn't accommodate ONE more person, and when I asked if they had a pre fix menu (for the holiday) she said "well they might but uh... uh.... if not, it will be the regular menu." What?!?! GO FIND OUT! Absolutely atrocious phone manners and complete unwillingness to assist in any way, like she had so many better things to do than her job. If it wasn't a holiday and everything else wasn't already booked, I'd definitely cancel the reservation, but we're stuck. Hopefully the food is better than the phone service.

    • Service
3  Thank SoniaWanderlust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviews (227)
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7 - 11 of 227 reviews

Reviewed 29 March 2015

It's a shame to see the negative reviews below - we booked for a group for the Sunday brunch and had a really fun morning. The main difference with this buffet is that the main brunch items are ordered and cooked fresh from a menu. This is a great way of managing brunch, as you can order as many items as you like, but each comes out fresh and hot. The menu is extensive, with "only in America" treats such as lobster benedict, french toast encrusted in frosted flakes, chicken and waffle, egg and bacon muffin, and around a dozen other choices.

The buffet itself offers pastries, cakes, sushi, bagel and panini options, as well as UNLIMITED FAIRY FLOSS (candy floss if you're American or British) and a cute candy bar option on the way out.

We added the drinks package, which was around $20 for unlimited champagne, belinis and mimosas. although at first this service was quite restrained, by a few hours in, the staff were liberally topping up our glasses before they were even empty.

Needless to say, we left completely stuffed and more than a little tipsy.

The morning was spectacular - our table next to the pool, with the sun gleaming in. We were not rushed, and the Paul Frank pyjamas worn by staff are a nice touch to the chilled-out lazy brunch atmosphere. It's not cheap, by the time you add drinks and service to your bill, but a fun and special treat for your time in Vegas.

    • Value
    • Service
    • Food
2  Thank Nicole F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 March 2015

Came for dinner - wow, not crowded, very romantic, wonderful vibe with views of the pool. Waitstaff very informal and professional if not exactly speedy. Pricey, but worth every penny. Will go back our next trip to Vegas!

    • Value
    • Service
    • Food
2  Thank GregMerlyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 March 2015

We ate here because the food by the pool was closed. The ordering process took so long because the staff didn't know if the pool menu was available inside or not. They didn't have three different drinks that were on the menu. I felt the bartender was working hard trying to help everyone, but the manager was useless. When we finally got our food, it was nothing special.

1  Thank Rebecca C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 March 2015

This place was very disappointing...you can see from the beautiful, relaxing atmosphere and certain classy touches that this place used to be pretty spectacular but it's obvious that they are waiting for their lease to expire this Spring and close. The quality has just gone downhill. Overpriced for what it is and the servers just really don't seem to care if you're happy or not. Too bad...another one bites the dust.

1  Thank 3Harelik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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