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Reviewed 14 October 2016

Stayed here in August with a friend. We each had our own room. Both rooms stank. One smelled like wet dog the other smelled like cigarette smoke. We spoke with a couple that was staying there and they agreed that the rooms have an odd smell. Everything else was fine.

  • Stayed: August 2016, travelled with friends
    • Rooms
Thank 92accord
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort101, General Manager at Comfort Inn, responded to this reviewResponded 18 October 2016

We do appreciate you providing feedback in regards to your stay in August. We have since then cleaned all of the guest room AC units which may have been the cause of an unpleasant odor in the room. Our housekeepers have also been instructed to tune in better to the "smell" of the room. We do not want to cover it up - we want to resolve the issue by finding the cause. I am glad all other areas and amenities were in good order for your visit. Thank you.

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Reviewed 15 September 2016

Warning about room 107, Upon arrival the room smelled very bad and moldy. It appeared to be coming from the AC unit. The management was immediately notified but they had no other room to move us too and would not be able to fix until the following day. We were told that al the rooms in Hastings and surrounding areas were booked because it was the weekend of the Nebraska State Fair. The solution was to turn off the A/C unit and open the window (first floor) and use a floor fan to ventilate the room. It was a long miserable night with a lot of coughing. The next day, with some arm twisting, I was able to get the management to move us to another room but at no time did they offer to discount or otherwise compensate us. If they had not moved us we would have checked out and found other lodging. I don't know if they ever fixed the problem but the room was occupied that night. The real issue is I don't believe this just showed up on the day of our arrival and they had to be aware they had an issue. That said the management team was pleasant and helpful in other areas.

  • Stayed: August 2016, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank JimB280
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort101, Manager at Comfort Inn, responded to this reviewResponded 15 September 2016

I do want to apologize for your room having an unpleasant odor to it. The HVAC was addressed by maintenance and corrected to make it a better stay for future guests. We do want all of our guests to have a positive experience when lodging in Hastings. I am happy to hear the staff was helpful in many areas.

Harry D.
Manager

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Reviewed 14 September 2016 via mobile

Clean and comfortable!!! Great nights sleep highly recommended. Breakfast is common but none the less satisfying. Quiet place. Bed was awesome. Room 250 is very roomy. Clean place bathroom was clean and oder free.

Stayed: September 2016, travelled on business
Thank Lori W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort101, Manager at Comfort Inn, responded to this reviewResponded 15 September 2016

Thank you for taking the time to share some kind remarks regarding your most recent stay at our Comfort Inn. The staff goes to great lengths to make sure things are in good order and ready for the next guest. Glad you enjoyed your room with the extra space and comfy bed. Hope to see you again if your travels bring you to Hastings.

Harry D.
Manager

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Reviewed 7 September 2016

Great stay, friendly staff and great breakfast. The room also did not have any smell at all. Kudos to the owner/staff for a cleaning practice that does not include the heavy use of air fresheners which are all toxic.

  • Stayed: September 2016, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank TravelUS1997
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort101, Manager at Comfort Inn, responded to this reviewResponded 15 September 2016

Our staff really enjoys going the extra mile with providing a high level of common courtesy and common sense in making the guest stay an outstanding one. Your words of encouragement regarding the staff will make their day. We are glad we could provide you a great lodging experience in Hastings.

Harry D.
Manager

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Reviewed 22 July 2016

The room was very clean, the beds were comfortable. The Continental Breakfast was good and plentiful. The reason for the average rating is we were in a room with 2 queen sized beds and it was very cramped. It was hard to move around in the room without getting in the way of each other and there were three of us. I found it to be stressful. The breakfast area was very cramped as well. People were pretty much tripping over each other and there was not enough seating to accommodate all the guests. Overall this motel did not meet my expectations especially considering the price of the room. I will not be staying at this motel in future trips to the area. It's not worth the price for such cramped up small spaces.

  • Stayed: July 2016, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank KansasTraveler30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort101, General Manager at Comfort Inn, responded to this reviewResponded 26 July 2016

Thank you for staying and completing a guest survey regarding your visit. We work hard at providing the best accommodations we can within the four walls we have. As we have added ergonomic and leisure chairs and micro/fridge cabinets to the rooms over the years, there is less moveable space in the rooms. We are also looking to see if we can use another room for overflow at breakfast time to provide more seating as well. I do apologize for creating stress during your stay and appreciate you sharing your experience.

Harry D.

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