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Best Western Plus Heritage Inn
Ranked #8 of 29 Hotels in Great Falls
Reviewed 29 September 2015

i loved everything but they don't have the continetel breakfast. Pool is great and I loved the rooom. Overall is extremely great place to go. espcially for business and medical. I would strongly recomend this for a nice quiet stay.

  • Stayed: September 2015, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Shandra B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LylaE-GuestServices, Guest Relations Manager at Best Western Plus Heritage Inn, responded to this reviewResponded 2 October 2015

Hello Shandra B,

Thank you for your review and your recommendation. I am happy to hear you loved everything during your stay. We appreciate guest feedback and hope to see you on your next trip to Great Falls. If I can be of any assistance, please do not hesitate to call. I can be reached at (406) 761-1900.

Best wishes,
Lyla Eberl & the staff of the Best Western Plus Heritage Inn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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372 - 376 of 938 reviews

Reviewed 27 September 2015

I have stayed here many times, and it has been a consistently good experience. The rooms, lobby, conference areas, and easy parking make it a favorite for me. I know what to expect each time I come, and I am not disappointed.

  • Stayed: September 2015, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Charlotte S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LylaE-GuestServices, Guest Relations Manager at Best Western Plus Heritage Inn, responded to this reviewResponded 2 October 2015

Hello Charlotte S,

Thank you for your review. I love to hear that we provide excellent service and we met your expectations. We appreciate your continued loyalty to our property. We hope to see you soon.
If I can be of any assistance, please do not hesitate to call. I can be reached at (406)761-1900

Best wishes,
Lyla Eberl & the staff at the Best Western Plus Heritage Inn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2015

Shelby Montana had a better atmosphere more positive attiude as well as friendly staff when it came down to it. I am not impressed with my stay in a room without a microwave. I wouldn't step out of my way to go here again unless they worked on getting the contential breakfast back. Or some major attitude changes at the front desk.

  • Stayed: September 2015, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Scott T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LylaE-GuestServices, Guest Relations Manager at Best Western Plus Heritage Inn, responded to this reviewResponded 2 October 2015

Hello Scott T,

I am sorry to hear you were unimpressed with our property. I understand your frustration with a microwave not being a standard amenity in your room. We do have microwaves that are provide by request. We have ended our continental breakfast, but have a breakfast included rate package. I apologize that the staff did not provide the high level of customer service we strive for. Thank you for your review. We appreciate guest feedback. We use it when we evaluate our policies and for training. We hope you will give us a second chance to provide you with an outstanding stay. If I can be of any assistance, please do not hesitate to call. I can be reached at (406) 761-1900.

Best wishes,
Lyla Eberl & the staff of the Best Western Plus Heritage Inn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2015 via mobile

My husband and I stayed here on a road trip because great Falls was the last town before the Canadian border with a dealership with a service department & we had a car issue. We had just left a great BW in W. Yellowstone & hoped for another good experience. This hotel obviously caters to conferences & winter shoppers from the region, not tourists. We were put on the 2nd floor because we asked not to be on the pet floor. There was only one elevator in a motel with almost 300 rooms& it was about 4 hallways from the front desk. The elevator itself was tiny& we could not get the luggage cart inside it. We ended up going back to the front & making several trips up the winding staircase with our things. The front desk clerk saw us but did not offer help until my husband complained about the elevator. There was no complimentary breakfast and the restaurant breakfast was overpriced. Would not recommend or stay again,

Stayed: May 2015, travelled as a couple
Thank Brenda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LylaE-GuestServices, Guest Relations Manager at Best Western Plus Heritage Inn, responded to this reviewResponded 2 October 2015

Hello Brenda B,

Thank you for your review. I sorry and understand your frustration with the placement of our elevator. We will be installing a new, bigger, elevator in a more central location. We no longer provide a complementary breakfast and offer a breakfast include rate package. We are also updating prices and menu items in the restaurant. We strive to provide a well rounded experience for convention attendees, shoppers and tourists. I apologize that we did not meet your expectations. I hope you will give us a second chance to provide you with an exceptional sty. If I can be of any assistance, please do not hesitate to call. I can be reached at (406)761-1900.

Best wishes,
Lyla Eberl & the staff of the Best Western Plus Heritage Inn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2015 via mobile

Stayed here on the way through Great Falls and it was a very nice treat, warm and Welcoming.

Rooms were clean, and comfortable.

Food in the sports bar was very good. Only thing better than the food was the service.

Stayed: September 2015, travelled with friends
Thank Steve C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LylaE-GuestServices, Guest Relations Manager at Best Western Plus Heritage Inn, responded to this reviewResponded 2 October 2015

Hello Oxcan,

I love to hear that we provided a very nice treat, from the food in the sports bar to clean rooms and friendly staff. We strive to provide a well rounded experience and the staff is happy to have provide that. Thank you for your reviews We hope to see you again on your next trip to Great Falls. If I can be of any assistance, please do not hesitate to call. I can be reached at (406) 761-1900.

Best wishes,
Lyla Eberl & the staff of the Best Western Plus Heritage Inn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Heritage Inn

Address: 1700 Fox Farm Rd, Great Falls, MT 59404-3324 (Formerly BEST WESTERN PLUS Heritage Inn)
Phone Number:
Region: United States > Montana > Great Falls
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Great Falls
#8 Romantic Hotel in Great Falls
#9 Business Hotel in Great Falls
Price Range: AU$120 - AU$189 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Heritage Inn 2.5*
Number of rooms: 231
Official Description (provided by the hotel):
Whether you are staying a couple of nights or just the one, our Great Falls hotel puts you close to everything. The Best Western Plus Heritage Inn is located just off I-15 and is within minutes of the CM Russell Museum, the Lewis and Clark Interpretive Center, Giant Springs State Park, First People's Buffalo Jump, Malmstrom Air Force Base, Great Falls International Airport, Holiday Village Mall, and the Rivers Edge Trail along the Missouri River, to name a few. For those in town on business, our Great Falls hotel is near Davidson Companies, Sletten Cancer Center, Benefis Hospital, Pasta Montana, Malteurop, avMax, and Centene Corporation. After an exhausting day of travel, fly fishing on the Missouri, or sightseeing, enjoy the ambiance of our Atrium by relaxing in the hot tub before taking a dip in the pool. Finish the evening with dinner and some libations in Max Sports Bar and Casino. Jumpstart your day with breakfast in the Willow Creek Restaurant or a cup of java from the Palomino Coffee Bar. As the largest full-service hotel in Central Montana with 231 guest rooms including 9 suites and over 17,000 sq. ft. event space, we are able to accommodate groups of all sizes for reunions, weddings, conferences, and trade shows. For an unforgettable trip to Great Falls, Montana, make a reservation at the Best Western Plus Heritage Inn today! ... more   less 
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Also Known As:
Best Western Plus Heritage Hotel Great Falls
Best Western Great Falls
Great Falls Best Western
Best Western Heritage Hotel

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