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All reviews truck stop double sinks close to the airport waffles sitting area gas station an early flight biscuits and gravy great place to stay would stay here again hot breakfast spacious room hot tub easy access free shuttle shuttle service fresh fruit
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Reviewed 15 November 2017 via mobile

We liked the location of this hotel as well as the price. The whole place was clean, including reception, the parking lot, breakfast area, pool area, hallways and elevators. All staff was friendly and helpful, but still professional. The bed was extremely comfortable, with fine quality bedding. It was handy to have a large mirror with two sinks outside of the bathroom.
The breakfast was fine for a “ free” inclusion, but I would have enjoyed some healthier choices.
The salt water pool was cool and refreshing. The hot tub a perfect spot to relax.

Stayed: November 2017, travelled with family
1  Thank MJLAlberta_Canada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crystalstar9, Front Office Manager at Crystal Inn Hotel & Suites Great Falls, responded to this reviewResponded 4 December 2017

Thank you for your fantastic review regarding your most recent stay. We are pleased to hear you found our facility clean, our staff friendly and the beds comfortable. Our beds do come with Serta plush pillow top mattresses. I will pass your comments about the breakfast onto our kitchen staff so we can better serve you next time. Thank you for staying with us and we look forward to seeing you again soon!

Allison Kenton
Guest Service Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 November 2017

Stayed here after arrival at airport and took advantage of the shuttle back-and-forth to the car rental and airport. Large rooms are very well cared for, well furnished, and with nice amenities ( even the toilet paper is squeezably soft ). Staff/shuttle drivers efficient and very friendly. A fairly complete breakfast is included with scrambled eggs and sausage plus the usual continental baked goods and cereals. Airport location is still close to the Center City, so maybe take advantage of the nice accommodations and price here, and drive short distance to town? Superior lodging at a bargain price.

Stayed: October 2017, travelled as a couple
1  Thank Richard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crystalstar9, Front Office Manager at Crystal Inn Hotel & Suites Great Falls, responded to this reviewResponded 4 December 2017

Thank you for providing thoughts on your stay. It is wonderful to receive such great feedback from our guests. We are glad to hear that you took advantage of our shuttle service and that you enjoyed our many amenities. We value your business and hope you will stay with us again in the future.

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Reviewed 23 October 2017

Our stay at the hotel was enjoyable and is close to the various restaurants in the shopping centre precinct just a mile or two away.
The rooms are quite large compared to most, and plenty of room to spread out. We particularly liked the double sink and large bench, that was outside the bathroom. Most "chain type hotels" have a single sink and bench inside the bathroom and there is not enough space to put anything, even a toothbrush.
There is a nice range of affordable restaurants close by and a gas station over the road. We enjoyed our stay and would stay there again.

  • Stayed: October 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Lindsay A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crystalstar9, Front Office Manager at Crystal Inn Hotel & Suites Great Falls, responded to this reviewResponded 25 October 2017

Thank you for choosing to stay with us. We greatly appreciate your business and your feedback. We are happy to hear you enjoyed your stay and liked the room layout with the double sinks. We agree that our location is close to many different opportunities in the Great Falls area. Thanks again! We look forward to seeing you next time.

Allison Kenton
Guest Service Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 October 2017 via mobile

We stay at many many motels across the country. Your motel is one of the nicest by far. The bed was heaven, breakfast was wonderful. Wish there were more Crystal Inns around the country. The CDL rate also a plus.

Stayed: October 2017, travelled on business
Thank motelstays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2017

We booked this hotel on our way back to Canada from Phoenix. This was our last stop before returning to the "Great White North" so I decided to treat my wife to a jetted tub experience. While we enjoyed the room, there were a number of elements that impacted our experience, likely outside of the hotel's direct control. Firstly the room offered plenty of elbow room for the two of us, however, there were marks and dings throughout that reflected plenty of use by others. Unfortunately for us, (not for the kids and families) there was some kind of hockey tournament which brought forth significant clatter in the hallways which reverberated into our room. Also, the next morning, when we attempted breakfast, the nook was plenty full and the staff was having trouble keeping up. We chose this hotel based on the high ratings. I would consider inquiring about whether or not the hotel would be full next time as this was about par for a Comfort Inn and quality control appeared to be outside the control of the hotel. We rented a room in Sante Fe, NM for about the same $$s and it was night and day in terms of value.

Room Tip: stay away from stair cases especially during kids tournament times....
  • Stayed: December 2016, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank AndreRTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crystalstar9, Front Office Manager at Crystal Inn Hotel & Suites Great Falls, responded to this reviewResponded 25 October 2017

Thank you for your review and for your candid thoughts. We are glad you enjoyed your room. Our Jacuzzi suites are lovely rooms that do offer the extra space and the bigger, jetted tub. I’m sorry to hear about the issues you experienced with your stay. I will have our maintenance department look into the marks. We do try to schedule extra staff when we have groups in as well as open up our meeting room for overflow seating. We hope that you will visit again and give us another chance to delight you.

Allison Kenton
Guest Service Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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