I booked a room at the American Inn for one night via Hotwire in late October, 2011. In early February, 2012 I received an email from Hotwire stating that there may have been a change in the hotel's amenities - specifically that they could no longer guarantee that the rooms were non-smoking. When I called the hotel directly to check on our reservation and request a non-smoking room, I was asked to call back in half an hour because she was outside the hotel and could not access their reservation system. I called back about an hour later and this time she took my name, phone number and date of stay. She again said she was still outside and would call me later. After 6 or 7 more hours and no phone call, I called back that evening hoping to get someone that would take a minute or two and look into my reservation. I was told that there was no reservation under my name and that all their rooms were currently booked for that date. When I explained that I had made my reservation on Hotwire months prior to this and that I had my confirmation number printed and in front of me, she said the hotel had "changed ownership" in December. Apparently no one thought to look into the existing reservations and make sure they were kept intact??? Normally this would have just been a minor inconvenience and I would have booked another room, but this happened to be for the week of the National BMW Motorcycle Owners Association Rally with thousands of riders converging on this relatively small town. Needless to say, there were no other rooms available anywhere in the vicinity. Since we did not actually make it to the hotel I cannot comment on the rooms, but I can tell you that the customer service here is severely lacking in my opinion. No offer to call me back if they had a cancellation, no "I'm sorry for the inconvenience" although she did tell me that I could call THEM back again to check if any rooms had become available. It's called common courtesy, people!!
- Official Description (provided by the hotel):
- Stay at American Inn for your Sedalia, Missouri vacation. American Inn has a great location for hotels in Sedalia, MO near the Missouri State Fair. Book online at American Inn here! ... more less
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