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All reviews lending locker front desk fort leonard wood free laundry full kitchen hotel is centrally located one bedroom suite home away from home laundry room nice room kitchenette pet robert st amenities missouri base
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Reviewed 10 November 2017

Candlewood needs to stop calling itself a hotel chain. It is not. It is a chain of small efficiency apartments, without ovens, for rent by the day. If this is what you want--and if having a tiny kitchen is more important than getting the kind of basic conveniences even super budget hotels provide--then this is the place for you. If you are really just looking for a lower price hotel with a refrigerator and a microwave in the room, you can do a lot better elsewhere, at locations as good or better than Candlewood.

Maid service happens once a week. That means your single small trash can will overflow (they tell you to carry your trash to the dumpster yourself if you want it emptied), an unmade bed (unless you make it yourself), no fresh linens or towels all week (unless you go to the front desk, beg, and make up the room yourself), no replenishing of the single tiny shampoo and two tiny soaps for a full week, and just one pack of caffeinated coffee for a full week. There is free (bad) machine coffee downstairs, but nothing else is free--not even donuts. There is a small room with food items for sale, and a WalMart a short drive away. They advertise a full kitchen, but there is no oven. The fridge has no ice tray.

You might think lack of maid service, no breakfast, and no other conveniences would mean a cheap room rate. It does not. For the same price, you can stay in an actual hotel with maid service and a free hot breakfast, maybe not a stovetop but almost certainly a fridge and a microwave. The only way you save money is if you cook every meal yourself--and that's a maybe, because if you eat at least some meals at a fast food restaurant, it's cheaper to stay in an actual hotel that has free breakfasts, a fridge, and a microwave. Ask yourself how many meals you're actually going to cook on the range, as opposed to just heat, to see if it's worth it.

What's really annoying about this place is how they justify what they don't provide. No maid service because it gives you privacy? Bull. Every hotel has a "Do Not Disturb" option. No need for breakfast because you can buy and cook your own? Bull again. Other chains with similar kitchenettes give you a hot breakfast (e.g,. Marriott TownePlace Suites has nicer kitchenettes plus a free hot breakfast, though there is not one of these in St. Robert). They are just plain cheap.

On the plus side, the room is comfortable, bedding is nice, and there is cable. The pluses stop there.

  • Stayed: November 2017, travelled on business
    • Value
    • Cleanliness
    • Service
Thank APracticalIdealist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marsha1978, General Manager at Candlewood Suites St Robert, responded to this reviewResponded 13 November 2017

Thank you for sharing your thoughts. I am disappointed that you did not enjoy your stay with us. I would like to address some of your concerns. The Candlewood Suites is an IHG extended stay hotel. We have lots of great amenities for our long term guests that they appreciate and use daily. For instance, our Lending Locker has many extra small appliances, wine glasses, box fans, board games, etc., that are for our guests use at no charge. Another great benefit is our FREE laundry room. Our guests appreciate not having to worry about coins to operate the machines. And of course, our full kitchens in every room. Our kitchens offer everything except an oven, to include dishes, pots and pans, utensils, toaster and many other items. The Candlewood Suites, as an extended stay mid scale hotel, does offer weekly housekeeping as dictated by IHG. Like a traditional limited service and full service hotel, we do not offer daily housekeeping. Since the majority of our guests are here 30 nights are longer, their privacy is important to them. We will continue to respect that request.
Breakfast items along with lunch, dinner, snack, and sundry items are available for purchase in the Candlewood Cupboard. The Cupboard is open 24 hours a day. We understand that many of our guests work different hours during the day and would not be able take advantage of the the traditional breakfast hours of 6am-10am. The Cupboard is a perfect amenity for our numerous guests. I understand that the Candlewood brand is not a fit for everyone. Fortunately, for the majority of our guests, its a perfect solution to their long term lodging!
Marsha Mercer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2017

Great hotel excellent friendly staff. Easy access to the interstate. Rooms are spacious with a nice kitchen area with full size fridge. The beds were very comfortable. Pet Friendly with a nice area to walk your dogs.

  • Stayed: October 2017, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank sjvinson56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marsha1978, General Manager at Candlewood Suites St Robert, responded to this reviewResponded 16 October 2017

Thank you for taking the time to review our hotel. We are happy that you enjoyed your stay. The full kitchen definitely makes the stay even better. Safe travels!

Marsha Mercer
General Manager

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Reviewed 18 July 2017 via mobile

Here 2 weeks. Best place I have ever stayed in my life, and I'm old!!!! They are polite, and very accomadating. It is very clean. Comfortable, quiet. Nice room. Awesome laundry room. I have enjoyed my time here. The entire staff are absolute gems. I wish they worked for me!!!

Stayed: July 2017, travelled with family
1  Thank NikNak_36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2017 via mobile

Nice hotel, clean and comfy rooms. Pet-friendly. Quiet with a friendly and attentive staff. Great location. No pool on site, but they do have an agreement with some nearby hotels and we were able to take the kids swimming.

Stayed: July 2017, travelled with family
1  Thank 17MovesNCounting
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marsha1978, General Manager at Candlewood Suites St Robert, responded to this reviewResponded 11 July 2017

Thank you for taking the time to review our hotel! We are pleased to know you enjoyed our comfy, quiet rooms. We are very lucky to have sister properties nearby that will share their pools with our Candlewood guests. Glad you were able to take advantage of their hospitality as well. Safe travels!

Marsha Mercer
General Manager

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Reviewed 6 July 2017

This is a large hotel, conveniently located on the post at Fort Leonard Wood. We had two rooms, both spacious,, clean, with everything in good working order. The wifi was easy to use and pretty speedy.

  • Stayed: June 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Walter E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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