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All reviews hilton honors room was clean road noise convenient location pool and hot tub easy access st joseph inns mo pillows missouri frederick desk clerk microwave
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Reviewed 30 September 2018

Staff was very rude even right down to janitor. We planned a nice family get away which turned into a nightmare with the stay at Hampton Inn. Never again will we stay at Hampton Inn or anyaffiliatedanyaffiliated so NO

Date of stay: September 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hampton
Thank Voyager733631
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DebbieT2316, General Manager at Hampton Inn St. Joseph, responded to this reviewResponded 1 October 2018

Thank you for taking the time to complete our online survey regarding your recent stay at Hampton Inn, St. Joseph.

Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding our staff during your recent visit. I have shared your feedback with each department to ensure we handle these types of situations differently in the future.

Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to St. Joseph.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2018

Traveled to Missouri for my Daughter's wedding. Staff and facility were excellent. Friendly and very helpful. Complementary breakfast was very good as well. Good location just off Hwy made getting to our events easy.

Date of stay: September 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank itpastor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 September 2018

Family weekend - watched the Western Missouri football game. Great location not to far from the school and local malls so it made it easy for the family. The staff at the hotel was friendly and we had a great time even though we only stayed one night.

Date of stay: September 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank henryrucker2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2018

This location is a great place; great location cation; very friendly staff. Staff went out of their way to help us and to make our stay enjoyable. We will definitely stay here again. Was concerned about street noise due to location but it was really quiet.

Date of stay: September 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Pathfinder175229
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DebbieT2316, General Manager at Hampton Inn St. Joseph, responded to this reviewResponded 18 September 2018

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2018 via mobile

This hotel is outdated, and the rooms are small. We are Honor members who travel just about every month, I was surprised to see this Hilton Family Hotel so run down, the price is overwhelming too! Overall, our room was clean and beds comfortable. How about The Hilton building a new hotel?

Date of stay: September 2018
Trip type: Travelled as a couple
Thank 155rm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DebbieT2316, General Manager at Hampton Inn St. Joseph, responded to this reviewResponded 18 September 2018

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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