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All reviewsfront desktexas roadhousebassroom was cleanwithin walking distancevery nice hotelwould stay againindoor pooleasy accessstaff was friendlyhot breakfastbusiness tripa great place to staywafflesst louisfree breakfastbiscuits and gravy
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Reviewed 5 April 2018 via mobile

We are never sure what to expect when traveling with our small dog, but what a pleasant surprise this hotel was! We were greeted by James, who is efficient and hospitable. And he even offered a treat to our travel weary dog. The room was immaculate, and beds and pillows comfy. Breakfast was good. This was a great value and we'll definitely put this on our list of repeat visits as we travel between GA and CO. Very pleased!

Stayed: April 2018, travelled with family
Thank athansor007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greeley R, General Manager at Best Western Plus The Charles Hotel, responded to this reviewResponded 6 April 2018

Dear Valued Guest, Thank you for providing feedback about your recent experience at the Best Western Plus-The Charles Hotel. I am glad you found our staff to be friendly and hospitable. Our most important goal is to make our guests feel welcomed and comfortable. We hope you stay with us again soon! Yours in Hospitality, Greeley J. Rodriguez General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018

So popular they need more elevators! and rightfully so, very pleasant , quiet at night, exceptional provided breakfast! others were good, this location for us was great! comfortable queen beds not full size masquerading to make the room look larger.

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank danfamily2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greeley R, General Manager at Best Western Plus The Charles Hotel, responded to this reviewResponded 6 April 2018

Dear Valued Guest - Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed your stay. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, Greeley Rodriguez General Manager

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Reviewed 3 April 2018

Hotel staff was amazing; this hotel goes above and beyond to ensure stay is great. Hot breakfast with several choices. Indoor pool nice bonus. Location is easy to find and close to shops and restaurants!

  • Stayed: March 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Catt2209
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greeley R, General Manager at Best Western Plus The Charles Hotel, responded to this reviewResponded 4 April 2018

Dear Valued Guest, Thank you for providing feedback about your recent experience at the Best Western Plus-The Charles Hotel. I am glad you found our staff to be friendly and hospitable. Our most important goal is to make our guests feel welcomed and comfortable. We hope you stay with us again soon! Yours in Hospitality, Greeley J. Rodriguez General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018 via mobile

This is a very nice hotel. The room was very clean, pool was warm and clean also, and the breakfast was by far the best I've seen (tons of items). The staff is beyond friendly and curtious! The front desk attendant, El-Chan, was professional, friendly, and very helpful.

Stayed: March 2018, travelled with family
Thank angelaswalls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greeley R, General Manager at Best Western Plus The Charles Hotel, responded to this reviewResponded 3 April 2018

Hi Angela, and thank you for your glowing review. We are thrilled that you had a fantastic time staying with us and that El-Chan was so attentive to your needs. We will definitely share your kind comments with our hotel leadership. Thank you again for sharing your experience with us, and we look forward to hosting you again in the future. Sincerely, Greeley Rodriguez General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018

Found a great deal on Priceline or should I say it found me. Name Your own price - otherwise, I wouldn't have booked this hotel. Not a bad hotel, but other better 3 stars in the area. Hotel is located really close to restaurants and entertainment. The hotel itself was average. Free breakfast. Free popcorn. Free coffee. Free infused water. Heated indoor pool. Rooms were just average. Room did include a fridge and microwave. The staff was excellent.

  • Stayed: March 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank TBrattonDesigns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greeley R, General Manager at Best Western Plus The Charles Hotel, responded to this reviewResponded 3 April 2018

Dear Valued Guest, Thank you for providing such detailed feedback about your recent experience at the Best Western Plus-The Charles Hotel. I am glad you found our staff to be friendly and hospitable. Our most important goal is to make our guests feel welcomed and comfortable. We hope you stay with us again soon! Yours in Hospitality, Greeley J. Rodriguez General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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