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“Not clean”

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Homewood Suites St. Louis - Galleria
Reviewed 9 August 2017

Not clean Will never stay there again Will never stay there again well I'm never stay there again will never stay there again will never stay there again whenever stay there again will never stay there again would never stay there again will never stay there again

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank Francis D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caroline W, General Manager at Homewood Suites St. Louis - Galleria, responded to this reviewResponded 23 August 2017

I want to first thank you for selecting us as your hotel of choice during your stay in St. Louis. I want to apologize for not meeting your expectations. I along with our director of housekeeping will be looking into this and following up. I do hope you come back and check us out.

Bob Swehla
(314) 863-7700

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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55 - 59 of 806 reviews

Reviewed 9 August 2017

We stayed here for 4 nights for a family wedding at Wash U. When we arrived, the sheers in bedroom and living room were dry rotted to the point the were torn. The pull rod on our curtain came off in our hand. Housekeeping supervisor said it would be fixed but it never was. Our tub drain was broken and had so much hair in it we were afraid to shower. Took the housekeeper 15 minutes to Remove the hair. Furniture was filthy as was the carpets in the room and in the halls. Have stayed in cheaper places with rooms 100% better! Will not stay here again.

Room Tip: Ask to be on the side away from the highway!
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  • Stayed: July 2017, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank Makwsm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caroline W, General Manager at Homewood Suites St. Louis - Galleria, responded to this reviewResponded 23 August 2017

I want to first thank you for selecting us as your hotel of choice during your stay in St. Louis. I want to apologize for not meeting your expectations. I along with our director of housekeeping will be looking into this and following up. I do hope you come back and check us out.

Bob Swehla
(314) 863-7700

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2017

Check-in was horrendous. Room was not available at designated check-in time and front desk was not concerned in the least. had to get a manager involved before anything was done about getting a room ready for us. Went to breakfast each day during our stay and they were always out of certain items and never saw anything being replenished. Couch in room was stained horribly and very uncomfortable to sit on. Towels were very thin. Had issues with our bill at check-out. If you have a room on the backside of the hotel, you will hear road noise from 170 all night. Would not recommend this place at all.

Room Tip: Stay away from rooms on back side of hotel.
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  • Stayed: July 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Sharon A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2017

We stayed in this hotel for 5 days in July. Rooms are dirty. Furthermore, housekeeping in this hotel is terrible. Forget to keep bath towels, no vacuuming the floors and stains on sofa bed & draperies.

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank Srinivasa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caroline W, Manager at Homewood Suites St. Louis - Galleria, responded to this reviewResponded 9 August 2017


Dear Guest,
I want to sincerely apologize for not meeting your expectations during your stay with us. It our sincere effort to exceed guest expectations with every trip to our hotel. We have received your feedback and I will be working with the housekeeping department in regards to these matters. For any other feedback or follow up do not hesitate to reach out to us.
Regards,
Michael Jones
Assitstant General Manager

Robert Swehla
General Manager
(314)863-7700

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2017 via mobile

This is a very comfortable place !
Right across the street from the hotel is a GREAT location for trending style shopping at the SAINT LOUIS Galleria! Right up
THE street is Even more Shopping!
It's location is easy to find, just go to the end of Hwy 170, near Clayton! Not far from Forest Park,
St. Louis ZOO! CITY MUSEUM IS great for kids of all ages ! It's wonderful to be able to go to so many choices for entertainment!

Stayed: August 2017, travelled as a couple
1  Thank Nancy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caroline W, General Manager at Homewood Suites St. Louis - Galleria, responded to this reviewResponded 7 August 2017

Thank you for selecting us as your hotel during your stay in St. Louis. We are so glad we were able to meet your expectations and we cant wait to see you again.

Bob Swehla
General Manager
Homewood Suites By The St. Louis Galleria
(314) 863-7700

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites St. Louis - Galleria

Address: 8040 Clayton Rd, Richmond Heights, Saint Louis, MO 63117-1102
Phone Number:
Region: United States > Missouri > Saint Louis > Richmond Heights
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Richmond Heights
Price Range: $175 - $303 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites St. Louis - Galleria 3*
Number of rooms: 158
Official Description (provided by the hotel):
A home away from home for business, shopping and exploring St. Louis Centrally located with easy access to Lambert-St. Louis International Airport (STL) and downtown St. Louis, the Homewood Suites by Hilton® St. Louis – Galleria hotel puts you in a great place to make the most of your stay. In the heart of Clayton’s business district you can make this all-suite hotel your home for a few days or a few months. With the St. Louis Galleria Shopping Center only yards away you can shop as much as you’d like. Keep active on the road with a workout in the 1,400 sq. ft. fitness center, have a swim in the indoor pool or soak in the whirlpool. Complimentary Wi-Fi lets you surf the web or get some work done from the comfort of your spacious Richmond Heights hotel suite. Start every day off in style with a full hot breakfast. Take the hassle out of the end of the day when you come home to our complimentary evening social*, available every evening Monday through Thursday. This St. Louis extended stay hotel’s meeting room is the perfect venue for your intimate St. Louis meeting or celebration. *Local and state laws apply ... more   less 
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Also Known As:
Homewood Suites St. Louis - Galleria Hotel Richmond Heights

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