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“Good choice for the area” 4 of 5 bubbles
Review of Kitiaro Bistro of Japan

Kitiaro Bistro of Japan
Ranked #13 of 188 Restaurants in O'Fallon
Cuisines: Japanese, Sushi, Asian
More restaurant details
Restaurant details
Good for: Romantic, Groups, Special Occasion Dining, Kids, Business meetings, Child-friendly
Dining options: Dinner, Lunch, Full Bar, Reservations, Seating, Serves Alcohol, Takeout, Television, Waitstaff, Wheelchair Accessible
Westerville, Ohio
Level Contributor
124 reviews
47 restaurant reviews
common_n_restaurant_reviews_1bd8 78 helpful votes
“Good choice for the area”
4 of 5 bubbles Reviewed 14 January 2012

Had dinner one night with colleagues. All you can eat sushi seemed reasonably priced, although the group elected a la carte. Meal was good and prices were reasonable. Would go back.

Visited December 2011
Helpful?
Thank getmarshall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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147 reviews from our community

Visitor rating
    51
    34
    21
    15
    26
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Saint Louis, Missouri
Level Contributor
9 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“What happened????”
1 of 5 bubbles Reviewed 29 December 2011

This has been one of our favorite restaurants since it opened. We always had good service, good food, and were regulars. We loved both sushi and hibachi here. We had not been for a few months due to work schedules. So we were both off and went today. The service was very slow. A couple at our table ordered beer and after inquiring about it twice, 15 minutes later the waitress came out and told them it wasn't available. We sat at our table for 30 minutes before the hibachi chef came out. This was lunch time, and not even busy. The chef did not put on a show. Just put the food on the grill and let it burn. I have never seen anyone cook that way. Ever. The rice was burnt and crunchy. The veggies were black on one side and raw on the other. The hibachi chef put sprinkled the seasonings on at the end of cooking with no time to let them cook with the food. Usually they add at the beginning. Ditto with the shrimp and chicken. Both were black outside, uncooked on inside. When this was brought up with the waitress, she blew the table off and said that the food was prepared the way it was supposed to be. Now I like my shrimp a little more done , bit this tasted like bunt shrimp only. The ginger sauce was a liquid with the spices floating in it. Completely different than before. Soy sauce has more taste. I don't know what happened to our old kitaro, but we really miss it. Us regulars are not sure we will go back now due to the indifference/rudeness of the staff and management of the restaurant to our tables concerns.

  • Visited December 2011
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 1 of 5 bubbles
      Food
Helpful?
2 Thank mowalk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cape Coral, Florida
Level Contributor
459 reviews
382 restaurant reviews
common_n_restaurant_reviews_1bd8 343 helpful votes
“Worst Japanese steakhouse experience I've ever had”
1 of 5 bubbles Reviewed 24 August 2011

We dined at Kitaro shortly after it opened and was impressed with the food, the show and the service. The prices were higher than most venues of this sort and they charge extra for fried rice rather than including it in the meal. But the other aspects of the dining experience made us decide we would return.

In September 2010, while in St. Louis on vacation, we made reservations for 7:30PM for the two of us to celebrate our anniversary. We arrived at 7:25 and were told there would be a short wait. At 8:30, I went back to the hostess and inquired as to what the problem was. She said asked for my name and when I gave it to her, she said it wasn't on her list. I told her it was there when we arrived, so she began looking through her trash and found it on another paper that had been discarded. She said she would seat us as quickly as possible. We sat and watched a hibachi grill with a family of four be seated and served with four empty seats, two of which we could have been seated at. At 9:15, I asked again what was the problem and why weren't we seated at that particular grill, but received no response other than "I don't know." At 9:30, we were finally taken to another grill, seated by ourselves and our orders were taken by a rude server. Less than three minutes later, the American chef arrived before we were even presented with our salads or soup and began cooking the orders. No show, no conversation, no tricks that you usually see at a hibachi grill. It was the end of the night, he was tired and didn't want to make conversation or be friendly to the paying guests. The salads and soups were barely delivered when he began putting the entrees and veggies on our plates. As soon as he had cleaned the grill, the asst. manager who had seated us came by and informed us that they were closing in 15 minutes at 10:00 and we had to be finished with our meals by then. As soon as he walked away, a cleaning crew came into the room and began deep cleaning the grills with bleach while the grills were turned on to their highest settings. A bleach vapor filled the entire room, gagging my wife and me, and making it impossible to finish our meals. We walked out of the room and settled the check at 9:55, 25 minutes after we had been seated. I asking for the manager or owner's contact information, since the asst. manager was the one who caused these problems and it would do no good to address them with him. We were given a business card of a lady to whom I wrote but never received a reply. I was told subsequently by a chef who had worked there that the place receives so many complaint calls and letters, the manager cannot deal with all of them and simply throws them in the trash - the same place our reservation ended up. I strongly recommend to anyone living in O'Fallon or visiting to stay far away from Kitaro since our issues were not from an isolated incident. We have been together for 14 years and this was absolutely the worst anniversary dinner we have ever had.

  • Visited September 2010
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 1 of 5 bubbles
      Food
Helpful?
5 Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tennessee
Level Contributor
8 reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
“Be Very Careful with Reservations !!”
2 of 5 bubbles Reviewed 2 August 2011

We had reservations for a Wedding Party of 20. We had confirmed the reservations no more than 2 hours before arrival time of 7 pm, July 28, 2011. Upon arrival we were informed by the manager, Allen Watson, that he chosen not to reserve our room and in fact had seated other customers at the tables we had reserved. You can imagine the disappointment of the Bride and Groom. After waiting several hours for other customers to complete their meals, we did occupy a room with enough tables for our party of 20. The service was slow but we finally did get a great meal and the cook made it enjoyable. I would not even think about going to this restaurant with a group or if you do so, please don't expect much from the manager.

  • Visited July 2011
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Atmosphere
    • 2 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
Thank cupptravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
O'Fallon, Missouri
Level Contributor
70 reviews
45 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
“sooooo good!”
5 of 5 bubbles Reviewed 22 July 2011

The experience is fun, and the food is fantastic! They have sit down or Japanese grill style. We've done the grill 3 times there & it is the way to go in our opinion. Hubby & son both ordered steak & shrimp combo. I ordered grilled fish & shrimp. It was ALL wonderful, but the fish was outstanding! the rice is good, and I'm not even a big rice fan. Loved the grilled veggies, and since I'm a grilled veggie fanatic, I wish there was more!
I only wish they had good desserts! can't wait to go back!

  • Visited June 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank redstapler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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