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werombar
Camden, Australia

Easter Break

4.0 of 5 bubblesReviewed 14 Apr 2021
We arrived on Easter Monday and had one week stay at this lodge. Basically, it was quite passable, the first night we realised we had no lighting to in the room and upon inspection, realised that there were no globes in the lights. Yes - quite bizzare!

I contacted reception to inform them about this situation to be told that they had one globe available, but after a few minutes it overheated and flickered so had to be taken out. I was informed the next morning that an electrician would come and inspect the unit and fix the lights. The young apprentice arrived at 5pm and could not fix most of the lights because he didn't have light globes suitable for the sockets - and one socket was broken and had to be replaced. - Yes! - very frustrating.

As well, the light beside the bed did not turn on and I informed the electrician apprentice, who informed me that he would definately fix it. After he fixed this light, it was able to turn on but we could not turn it off. Therefore, every night we had to unscrew the light bulb so we could turn the light off. - Yes - we told them.

Breakfast was very interesting each day. Young staff and they never could remember what we ordered so we had to continually remind them and often were given someone else's meal.

The bed was very comfortable but the bathroom could definately do with with a make-over. I had to use the window sill to put my bathroom stuff because there was only a very small hand basin available that had not room.

Loved the gardens. They advertised a 'heated pool' but not heated. Very cold water!

The spa was the only place to relax with warm water but needs to be serviced because only one jet was working.

Apparently, Govener's lodge is the best place to stay - according to locals.

Therefore, check out your room before staying because they obviously do not do a regular check on rooms.

We
Date of stay: April 2021
3.0 of 5 bubblesLocation
2.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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Stacey M, Guest Services / Front Office at Governor's Lodge, responded to this review
Responded 22 Apr 2021
Thank you for taking the time to leave a review. I agree the lighting situation must have been frustrating & I will check & make sure that the problem has now been resolved. The pool is definitely not heated, but we do advertise a heated spa & this is serviced regularly. There is a bubbles button that you need to press to activate the jets. We hope you enjoyed your visit to Norfolk Island!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 8 April 2021

We stayed March 2021. The office staff were very helpful and went out of their way to make our stay memorable. The included breakfast was one choice from the menu, no drink was included. We brought our own cuppa with us.
Our room had a microwave and a kettle. Our room was very clean. The furniture was well used but quite adequate. There was a small BBQ in the pool area. Need to cook before 7pm as pool area closes. Overall we enjoyed our stay.

Date of stay: March 2021
Trip type: Travelled as a couple
Thank 1961george
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stacey M, Guest Services / Front Office at Governor's Lodge, responded to this reviewResponded 10 April 2021

Thank you so much for your review of Governor's Lodge. We are pleased to say that we have taken guest feedback onboard & now include filter coffee & tea with our pre-paid breakfast package. We hope to welcome you back again if you ever decide to return to Norfolk Island!

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Reviewed 8 April 2021 via mobile

While we didn’t stay at Governors Lodge, we visited each day a d maybe should have stayed here. I am writing the review as this is one of the few places you can get something to eat for a very late lunch when your flight arrives round three pm and let’s face it qantas biscuit and water on the flight doesn’t keep you going for long, but I guess that’s another story. Anyway we went here for lunch and a drink at around 3pm after we checked into our accommodation, enjoyed a pulled pork burger and chips each, a beer and then coffee. Other days we had delicious scones, home baked biscuits and coffee. On the day we were to fly home we bought delicious sandwiches to eat on the flight. The staff were wonderful, friendly and polite, particularly the younger staff.

Date of stay: March 2021
Trip type: Travelled as a couple
2  Thank RickyG48
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stacey M, Guest Services / Front Office at Governor's Lodge, responded to this reviewResponded 10 April 2021

Thank you for taking the time to leave this review. We are very proud to be able to offer all day dining to all travellers & locals. We are so pleased your enjoyed your coffee & meals & would love to have you stay with us if you ever do return to beautiful Norfolk Island!

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Reviewed 2 April 2021 via mobile

Self contained cabins (bar fridge, small microwave, electric kettle etc), re previous comments about room service.... you only have to ask if you need extra towels, roll toot paper, and glass/plastics and general rubbish you can clear in bi s provided (there were spare bin liners in the bin in your room).
Staff were really good especially breakfast staff and 'Very' at reception. Espresso coffee is extra cost which i can understand (remote island and difficult getting supplies etc) but the filtered/percolated coffee is included and sufficient to get heart going in the morning. We had breakfast included with package (recommended). The spa and pool area really good... they're progressively repainting exterior of cabins and will possibly do interior over time. Again remote island, consider the cost of importing building materials and hardware etc, hat's off to the owners. Oh, Bailey's restaurant was open and food excellentp (recommend you book), entree scallops, tuna spring rolls with plum sauce and asian slaw, main of salmon, and mushroom risotto. Nice flavours.

Date of stay: April 2021
Trip type: Travelled with family
1  Thank ameliasimonep
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stacey M, Guest Services / Front Office at Governor's Lodge, responded to this reviewResponded 8 April 2021

Thank you so much for your wonderful review! We are so pleased that you enjoyed your stay at Governors Lodge. We certainly have additional challenges living on a remote island but we are doing our best to continuously maintain & improve the standard of the hotel. We have made some good progress with renovations over the last 9 months & will continue to do so! We are also very excited to offer our guests all day dining options throughout the 3 dining venues. Thanks again for your kind words.

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Reviewed 24 March 2021

The hotel location is close enough to town centre to walk and far enough away to be peaceful and quiet. Cabins are spacious with all amenities. The staff could not be more helpful and friendly plus very efficient.
All cabins will be upgraded over the next couple of years with new kitchens and bath rooms plus fresh paint which will only make this facility even more appealing.

Room tip: All cabins are separate, on ground level and offer quiet accommodation. Enjoy a drink on the verandah in the afternoon.
Date of stay: March 2021
    • Value
    • Rooms
    • Service
Thank 469graemed
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Governor's Lodge, Marketing at Governor's Lodge, responded to this reviewResponded 26 March 2021

Thank you so much for your wonderful feedback! We're so pleased that you enjoyed your stay at Governor's Lodge & hope to welcome you back again in the future.

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Reviewed 21 March 2021

From Reception to the Restaurant & everything in between - the service was great & all the staff were friendly! Private little cabin of your own in delightful surroundings & very quiet.
Pool replacement towels given whenever asked & coffee/tea topped up when needed - nothing was too much trouble!
Handy location; could walk to the main shops.
Heated spa pool was a dream.

Date of stay: March 2021
1  Thank verenakelvin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Governor's Lodge, Marketing at Governor's Lodge, responded to this reviewResponded 23 March 2021

Thank you so much for taking the time to leave such a lovely review! We are so pleased to hear that you enjoyed your stay at Governor's Lodge.

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