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verenakelvin
Golden Beach, Australia

Comfortable; friendly accommodation!

5.0 of 5 bubblesReviewed 21 Mar 2021
From Reception to the Restaurant & everything in between - the service was great & all the staff were friendly! Private little cabin of your own in delightful surroundings & very quiet.
Pool replacement towels given whenever asked & coffee/tea topped up when needed - nothing was too much trouble!
Handy location; could walk to the main shops.
Heated spa pool was a dream.
Date of stay: March 2021
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Governor's Lodge, Marketing at Governor's Lodge, responded to this review
Responded 22 Mar 2021
Thank you so much for taking the time to leave such a lovely review! We are so pleased to hear that you enjoyed your stay at Governor's Lodge.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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      Reviews (281)
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      All reviews continental breakfast reception staff individual cabins hire car norfolk island lounge bar reception area comfortable place to stay lovely pool hospitality staff well maintained gardens restaurant located burnt pine enjoyed our stay internet access walking distance to town easy access
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      52 - 57 of 281 reviews
      Reviewed 14 March 2021

      Very unorganised on arrival. Room was smelly. Cooked breakfast does not include coffee/tea. Extra $5.50 for coffee and excuse used was "we have to make money somehow". Some staff rude. We could not use the first hire car as it was smelly and wet front seat. They did get another car without too much delay. Great position.

      Date of stay: March 2021
        • Value
        • Location
        • Service
      Thank DiandPhil
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Governor's Lodge, Marketing at Governor's Lodge, responded to this reviewResponded 23 March 2021

      Thank you for taking the time to leave this feedback. We have taken this on board and the pre-paid breakfast now includes filter coffee and tea. I apologise if you encountered any rude staff as our goal is to provide a warm & welcoming atmosphere at all times. Hopefully you enjoyed your time on our beautiful Island.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 24 February 2021

      Our little bungalow was ok but not clean. We understood there was service to the room after 4 days but they only cleaned the trash bins. We had to go and ask for clean towels and ended up using our beach towels. The carpet wasn't vacuumed and this was evidenced by our constantly dirty feet! In this time of COVID, you would expect better, but no. The staff didn't seem to know anything. Every question we asked was answered with I don't know, ask someone else. None of the waitresses knew anything about how the food was served for breakfast and we were told the restaurant would be opening on Wednesday. Well which Wednesday, because it wasn't open. Service just did not exist.

      Room tip: If you are fussy about pillows, bring your own. The ones supplied are very fat and lumpy.
      Date of stay: February 2021
        • Sleep Quality
        • Cleanliness
        • Service
      2  Thank ging466
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Governor's Lodge, Marketing at Governor's Lodge, responded to this reviewResponded 23 March 2021

      Thank you for taking the time to leave this feedback. Governor's Lodge is currently rated 3.5 stars. We are a fairly new team having reopened under new ownership in November 2020, and we are working towards improving both the hotel quality through ongoing renovations, and also the overall customer experience. We have addressed the housekeeping department & also the breakfast wait staff regarding your concerns & do apologise. We are pleased to announce that Bailey's Restaurant reopened after renovations on the 17th of February 2021. We hope that you enjoyed your time on Norfolk Island!

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 22 February 2021

      The hotel is in a fantastic location. But a rental car is a must to see all of the island. Disappointed that the restaurant was not open yet. We had lead to believe it would be. breakfast was served in a different location and very good. Our accommodation was good and comfortable. However, despite numerous inquires and then complains never saw us get any room service, even though we were advised that we would get it half way through our stay. We never got any clean linens or towels. Ended up using the pool towels in the room.

      Date of stay: February 2021
        • Location
        • Cleanliness
        • Service
      2  Thank Sheilamacandrew
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Governor's Lodge, Marketing at Governor's Lodge, responded to this reviewResponded 23 March 2021

      Thank you so much for taking the time to leave a review. Bailey's restaurant recently re-opened after renovations on the 17th February so you must have just missed out! We are pleased that you enjoyed the breakfast in the Boatshed though. We do apologise for any disappointment regarding your mid-stay service & we have addressed the housekeeping department to make sure that this does not happen again. We hope you enjoyed visiting Norfolk Island!

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 17 March 2020

      Don’t listen to the 2 recent bad reviews in March!! These people are just nit pickers. My husband and I visited 1/3 to 8/3 same time as another couple who posted a bad review. The staff couldn’t be more helpful. Our tv wasn’t working on the second day after a storm and it was fixed immediately. I bought wifi for $20 and had a problem. Fixed immediately. Given an umbrella when raining. You just had to ask and we would receive. Vaccuming not necessary as we didn’t leave a mess. Kitchen not necessary as we didn’t cook. We went out for dinner to sample the delicious seafood. Continental breakfast was just that and adequate. Hot breakfast was $22 per person. And it was from 7am to 9am. Not 10am. The rooms were clean, spacious and comfortable. Our room was in a good position and we had a lovely breeze on the verandah and ceiling fans kept us cool at night. Our hire car was waiting for us outside our room. Why would people need copious amounts of toilet paper and tissues? They should’ve bought their own if they had problems. And why would people require clean towels every day? Were they not aware of the signs in the rooms stating that the island has a water shortage and also short of all supplies as their boat bringing essentials is not due till April. One has to wonder how the bad reviewers are coping with the coronavirus. The hotel is 3 star and not 4 star. Basic but nice. If you are used to high end hotels then Norfolk is not for you. Norfolk is stunning with its scenery and it’s history is very interesting. It is island living and is a step back in time. The locals are lovely. Just go with it and enjoy. Many thanks to Shirleen and the other staff for a great stay!!

      Date of stay: March 2020
      Trip type: Travelled as a couple
      7  Thank mazzieSydney
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 14 March 2020

      We stayed at the governors Lodge for 7 days, the following is what we experienced.
      • Cobwebs on all of the cabin windows and door
      • The cabin smelt stale and dusty
      • As the office was closed on Sunday so we had to purchase toilet paper
      • By the midweek clean we were out of soap, only had half a dozen sheets of toilet paper left and tissues, on return to our cabin in the afternoon, it had been cleaned, except the floor had not been vacuumed and we still had no soap, no new toilet paper and no tissues, I approached the office who supplied 1 soap, 1 toilet paper and 1 tissues.
      • I had to go to the office and ask for additional toilet paper on three additional occasions as I was only given 1 roll at a time and I had to ask for additional soap.
      • Fruit was only part of the continental breakfast on one day.
      • The breakfast long life milk was off on one day and the scones we stale every third day
      • You could not upgrade from continental to a full breakfast, if you wanted a full breakfast you had to pay full price.
      • By 9 am you had the feeling that breakfast was over, even though it finished at 10 am.
      • The gardens very poor, the grass has not been cut

      Date of stay: March 2020
        • Location
        • Rooms
        • Service
      Thank David P
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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