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Kenlie
Melbourne, Australia

Do yourself a favour and look for somewhere else to stay!

1.0 of 5 bubblesReviewed 30 Oct 2022
We have just returned home from a week on beautiful Norfolk Island.
Stunning location with amazing scenery, but what marred an otherwise enjoyable week, was our stay at Panorama Seaside apartments.
We were in a one bedroom apartment Number 4.

This apartment had not had a decent clean for quite sometime, I have seriously never stayed in anything as bad as this.
The carpets were dirty, and mouldy, the walls had dirty marks all over them, curtains were dirty.

There is a small kitchen area with a stove and a fridge and small amount of bench space, but for our purposes we would not use any of the facilities, due to the state of them.

We spoke to the manager Brett and pointed out our concerns.
He refunded the money for the rest of our stay, and we moved to another facility that was both clean and much nicer.

While seeming to be a nice guy, Brett doesn't seem to have any idea about looking after a holiday facility.

We could not recommend this property
Date of stay: October 2022
Trip type: Travelled as a couple
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    Reviews (50)
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    3 - 8 of 50 reviews
    Reviewed 12 October 2021 via mobile

    I would rate Panorama more a 1 1/2 than a 2.
    This place is in serious need of a huge renovation and up keep. As soon as we got there we realised that it was not of high standard. Palings were missing of the verandah (see photos). Inside, the carpets are old and smell musty, the kitchen needs updating, bathroom has old mould in corners of shower and it’s curtain. Luckily the bed was comfortable and sheets were clean but the old woollen blanket was not adequate. In the lounge room the TV wall mount obviously was broken so the TV was on the coffee table - therefore no coffee table to put drinks etc on.
    We had unit 5 which was a valley view. The view is a beautiful western view - too hot to appreciate on those sunny afternoons (however any view in Norfolk is gorgeous. )
    The view out the front is also gorgeous when you go out onto the road past all the parked cars.
    I’m sure Brett (manager ) is a nice guy but boy, he needs to come into this time zone as people will not tolerate this type of accommodation and the travel agents have no idea as they have never been here.

    Date of stay: October 2021
    Trip type: Travelled as a couple
    2  Thank lindapX7718FG
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 26 July 2021

    Unit 5 is a very spacious apartment with a full kitchen, television with Australian free to air channels, a separate bedroom with a very comfortable large bed, and a great shower. The view from the back deck over a verdant valley is gorgeous, and stepping out the front door brings a spectacular view of the Pacific Ocean with Nepean and Philip Islands in the foreground. The hotel is approx 3 km from town and several hundred metres from the historic Kingston area and some lovely beaches. Both areas are comfortably walkable for people with moderate fitness (although very hilly), but a rental car would make life a bit easier, especially for night time travels. The owner/manager Brett is very friendly and helpful and a great host.

    Date of stay: July 2021
    Thank H7881GDgaryl
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 15 April 2021 via mobile

    Stayed 11 nights. Brett is very welcoming and helpful. Location is great. We had a lovely verandah and enjoyed that every morning and evening. Short drive to the settlement and emily bay. Short drive into burnt pine. Could not have had a better place to stay. Yes it is an old building as some reviews say but Brett does a great job in keeping it clean and in good condition. We loved our stay here. Good value. Great views. Quiet. Brilliant

    Date of stay: April 2021
    Trip type: Travelled as a couple
    1  Thank dave w
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 14 November 2020

    I stayed at the Panorama Seaside Apartments but only stayed for 4 days because of issues.

    We were attracted to the apartment due to view. The two apartments at the front of the building have an ocean view and look over the penal colony and Nepean Island

    It was a beautiful view from our apartment and no doubt ability it is a commanding feature of the apartments.

    However the apartments are quite run down and need of both repair and upgrade

    In the photograph I provided one section of the safety railing is missing several pieces of wood and this is prevalent around the building.

    If I was accompanied with small children I would be serious concerned about their safety because there is a 15 foot drop to the floor below

    The carpet is old and emits a stagnant smell and also occurs in the hallways

    Insect screens have been incorrectly manufactured and Leave about a 8mm gap between the frame of the screen and window frame which makes them redundant.

    Furnishings are old and the bedspreads are old and appear from the 1970"s

    The electric start on the gas stove is long gone and matches are provided to light the burners. I haven't use a match since early 2000.

    Whilst the penal colony and emily Beach are a few minutes drive walking to and from the beach is probably not an option for the age demographics that visit. The hill to the penal colony is very steep.

    A car is essential as the shops and restaurants are six minute drive from the apartments

    There is no internet available at this location and whilst you can buy a internet data package you need to go to town to use it

    There is no air conditioning at the apartments but the sea breeze keeps the temperature down

    So why did we leave the apartment. Simply bird lice. Not only were we bitten but as there numbers increased they were crawling.

    The owner did take action to fumigate the bedroom but we didn't feel confident that the source of the infection was being addressed. We asked for a refund for the remaining days and received it and found another place to stay.

    From reading other reviews of this establishment it appears that the maintenance and upgrade of these apartments has been on going for a long time.

    Date of stay: November 2020
    Trip type: Travelled as a couple
    Thank Shaun S
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 6 November 2020

    Spend 6 nights in a two bedroom Kingston View apartment, got upgraded upon check in. Hotel is not the height of luxury by any means, but it's in a fantastic location, well equipped and the owner can't do enough to help and is always available to assist.

    Date of stay: November 2020
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    1  Thank TrudieBradbury
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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