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Reviewed 1 September 2017 via mobile

We stayed here on 29th August as a little treat for my husbands birthday ...
The receptionist noticed from my husbands passport that it was his birthday & when we returned to our room later there was a bottle of Cava with a message from the hotel team . I have stayed in many top hotels & never had such a lovely welcome .
We were slightly upgraded to a sea view room . The beds were very comfortable therefore had a great nights sleep.
On the down side no beverage tray for that early morning coffee .
The hotel was very clean although I feel a bit of updating is needed in the rooms & bathrooms.
Nice complimentary toiletries but tiny bottles & not enough for two of us.
Overall we had a pleasant stay & would defiantly stay again .
10 mins to lovely area of beach , nearer if you take your own loungers etc.
Urban Dream you did good .

Stayed: August 2017, travelled as a couple
Thank Dee61Cheshire_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2017

The staff made this a pleasant stay. The receptionists have good English and go out of their way to help . You really need basic Spanish , uno dos tres quarto (1 2 3 4 ) , por favor (for favour - instead of please). gracias ( thanks ) . The food was quite good , but try and be there at opening times , or else the food may be cold , especially breakfast . Again the dining room staff were lovely.
The room was clean albeit basic , no iron , kettle or fridge and the T.V. had one German channel and the rest were in Spanish . The soundproofing is non existent . We constantly heard chairs being moved in the dining room downstairs , and somebody next door was snoring !
There is a swimming pool and a solarium with plenty sun loungers available . This hotel is near the beach and bus stops. This Hotel is okay, but not a four star in my opinion .

Room Tip: Rooms with a sea view maybe better
  • Stayed: July 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Jaunoff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2017

We stayed at the hotel for a couple of days with our daughter from 24th - 26th July. We were expecting good things as the hotel was advertised as 4*. The location is good, very close to a nice sandy beach that is not overcrowded. However it is at the far end of Torrox Costa and a fair distance from the more atmospheric areas of the resort.
The first room we were given did not have a toilet seat, when we asked to be moved we were moved immediately to the next door room which was being cleaned. This room did have a toilet seat but the shower attachment was hanging by one screw on the wall meaning you could not stand under the shower. The room was also not that clean, we found several long black hairs all over the room. The view from the room was good.

On our second day at the hotel we decided to have lunch in the terrace bar....the food was dreadful despite the menu being so basic. We were presented with a burger that was raw, when we sent it back to be cooked we did not receive an apology more of a shrug if the shoulders as if to say so what. Service in the bar was terribly slow, we were the only ones there yet had to wait 15 mins for a drink and 30 mins for our undercooked food.

We also spent time in the hotel pool, it's an okay size although there is not enough room for more than 5 or 6 loungers around the pool. Also the pool itself was dirty, there was a wide band of green algae above the water line. This could easily be removed if someone had bothered to wipe it. Empty drink glasses and rubbish stayed around the pool from one day to the next.

In general a disappointing hotel, not worthy of 4 stars. The reception staff were friendly enough unlike the bar staff who seemed to have a real attitude about doing their job. Would not stay again because of the tired rooms in need of maintenance and the general unclean feel of the hotel.

  • Stayed: July 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank AllanGema
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago via mobile
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Stayed: September 2018, travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direccion_UDG, Director General at Urban Dream Torrox Costa, responded to this reviewResponded 4 days ago
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile
Google Translation

Stayed: August 2018, travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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