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“Decent Hotel”

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The Westin Crown Center
Ranked #5 of 111 Hotels in Kansas City
Certificate of Excellence
Reviewed 22 February 2012

Only Avg experience for a Westin. Overall I love Starwood hotels, but this one could use a bit TLC. Nothing to bad, just a little dated.

  • Stayed: February 2012, travelled on business
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Thank meyersb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,906 - 1,910 of 2,292 reviews

Reviewed 22 February 2012

We chose the Westin Crown Center because of the close proximity to shops and restaurants. What we didn't realize at the time is that most everything in Crown Center closes at 6:00 PM... even on weekends! It was very disappointing to have to leave the hotel every evening to find things to do. The room was adequate but nothing extraordinary. We were comfortable and the room was clean. The best part of the hotel is the beds...VERY comfortable! Not sure if there is enough positive about this particular Westin to bring us back. We mostly choose hotels for convenience to attractions we're interested in visiting and this area shuts down with the BIRDS!

  • Stayed: May 2011
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Thank Robbie8452
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 February 2012

I loved this hotel. Every thing was so fun! From the waterfall ... The heated outdoor pool... The beautiful lobby... The crown center shopping.
It was a great experience. GREAT! I can't wait to go back!

  • Stayed: February 2012
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Thank Kutchkabugaboo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 February 2012

We have been staying at the Westin Crown Center Kansas City for 30 years. This last visit may be our last. The rooms are greatly aging. The heating/air did not work in our room. The fuses blew in the room when the hair dryer was in progress. Security had to be called several times to make the key work in the door. The bottom sheets were such a mess. Kept coming out from the mattress and bunching up all over. When the front desk told of our problems they were sorry but did not offer to do anything about it in the way of compensation. The hotel is in a good location but unless they do renovations on the rooms we will not be back.

  • Stayed: February 2012, travelled on business
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1  Thank kovendog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wwilt, Front Office Manager at The Westin Crown Center, responded to this reviewResponded 23 February 2012

Thank you for your loyalty to The Westin Kansas City at Crown Center for the past 30 years! We greatly appreciate your feedback regarding your most recent stay with us. We certainly apologize for the inconveniences you experienced during your visit and the lack of responsiveness to your concerns.

The Crown Center complex and hotel are very excited about numerous renovations that will occur over the next several years. Please contact me at 816-391-4408 next time you are visiting Kansas City so you are able to truly experience all that The Westin has to offer.

Best Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2012

Rooms are getting a little old , but still great service and a good choice to stay while in Kansas city. Decent location. Would stay again definitely .

  • Stayed: November 2011, travelled on business
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Thank Gregory W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Westin Crown Center

Address: 1 East Pershing Road, Kansas City, MO 64108-2503
Phone Number:
Region: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Kansas City
#5 Business Hotel in Kansas City
#10 Family Hotel in Kansas City
#14 Romantic Hotel in Kansas City
Price Range: $280 - $525 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Crown Center 4*
Number of rooms: 729
Official Description (provided by the hotel):
Located in the heart of downtown, The Westin Kansas City at Crown Center, a recipient of the AAA Four Diamond Award is encompassed by Hallmark's Crown Center. Known as a city within a city. ... more   less 
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Also Known As:
The Westin Crown Hotel Kansas City
Westin Crown Center
Westin Kansas City
Kansas City Westin

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