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“Decent Hotel” 3 of 5 bubbles
Review of The Westin Crown Center

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The Westin Crown Center
Ranked #11 of 109 Hotels in Kansas City
Certificate of Excellence
Chicago
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Decent Hotel”
3 of 5 bubbles Reviewed 22 February 2012

Only Avg experience for a Westin. Overall I love Starwood hotels, but this one could use a bit TLC. Nothing to bad, just a little dated.

  • Stayed February 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank meyersb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (607)
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English first
Saint Louis, Missouri
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 22 February 2012

We chose the Westin Crown Center because of the close proximity to shops and restaurants. What we didn't realize at the time is that most everything in Crown Center closes at 6:00 PM... even on weekends! It was very disappointing to have to leave the hotel every evening to find things to do. The room was adequate but nothing extraordinary. We were comfortable and the room was clean. The best part of the hotel is the beds...VERY comfortable! Not sure if there is enough positive about this particular Westin to bring us back. We mostly choose hotels for convenience to attractions we're interested in visiting and this area shuts down with the BIRDS!

  • Stayed May 2011
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Robbie8452
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
82 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 21 February 2012

I loved this hotel. Every thing was so fun! From the waterfall ... The heated outdoor pool... The beautiful lobby... The crown center shopping.
It was a great experience. GREAT! I can't wait to go back!

  • Stayed February 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kutchkabugaboo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Island, Nebraska
Level Contributor
44 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 bubbles Reviewed 21 February 2012

We have been staying at the Westin Crown Center Kansas City for 30 years. This last visit may be our last. The rooms are greatly aging. The heating/air did not work in our room. The fuses blew in the room when the hair dryer was in progress. Security had to be called several times to make the key work in the door. The bottom sheets were such a mess. Kept coming out from the mattress and bunching up all over. When the front desk told of our problems they were sorry but did not offer to do anything about it in the way of compensation. The hotel is in a good location but unless they do renovations on the rooms we will not be back.

  • Stayed February 2012, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank kovendog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wwilt, Front Office Manager at The Westin Crown Center, responded to this review, 23 February 2012
Thank you for your loyalty to The Westin Kansas City at Crown Center for the past 30 years! We greatly appreciate your feedback regarding your most recent stay with us. We certainly apologize for the inconveniences you experienced during your visit and the lack of responsiveness to your concerns.

The Crown Center complex and hotel are very excited about numerous renovations that will occur over the next several years. Please contact me at 816-391-4408 next time you are visiting Kansas City so you are able to truly experience all that The Westin has to offer.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grand Prairie, Texas
Level Contributor
127 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 244 helpful votes
5 of 5 bubbles Reviewed 19 February 2012

Rooms are getting a little old , but still great service and a good choice to stay while in Kansas city. Decent location. Would stay again definitely .

  • Stayed November 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gregory W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Westin Crown Center

Property: The Westin Crown Center
Address: 1 East Pershing Road, Kansas City, MO 64108-2503
Phone Number:
Region: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Kansas City
#5 Business Hotel in Kansas City
#11 Family Hotel in Kansas City
#14 Romantic Hotel in Kansas City
Price range (per night): $269 - $451
Hotel Class:4 star — The Westin Crown Center 4*
Number of rooms: 729
Official Description (provided by the hotel):
Located in the heart of downtown, The Westin Kansas City at Crown Center, a recipient of the AAA Four Diamond Award is encompassed by Hallmark's Crown Center. Known as a city within a city. ... more   less 
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Also Known As:
The Westin Crown Hotel Kansas City
Westin Crown Center
Westin Kansas City
Kansas City Westin

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