We arrived at check-in (4pm) on 3/17/12 only to be told our room wouldn't be available for at least an hour. They were booked full and housekeeping couldn't keep up. We attempted to check-in again at 5:30pm and were erroneously assigned an already occupied room. We were assigned a second room which was still in the process of being cleaned by housekeeping. This whole process took well over an hour with extremely long lines at the front desk as well as for the elevators. Parking was horrible, having to circle multiple times to find a spot even quite a distance from the hotel, and there were no luggage carts available for several hours. The waterpark was overfull (I'm guessing probably over capacity or near to it) and when we arrived we weren't allowed to enter due to a lost child incident - no doubt due to the overcrowding. There were no tubes available to float in the lazy river, no towels available at all, no space available in the hot tub, no tables available to set personal items...not an enjoyable family experience. Our room was hastily cleaned although I give housekeeping some credit for trying (floors not swept well, bed covers stained, in-room fridge not working, desk top sticky) Our 2-dbl bed room was on the small side, particularly the bathroom. Our room was at the end of the hall and we could hear the loud dinging bell of the elevator everytime it stopped on our floor. There are no nearby restaurants for a quick bite to eat so you have little choice than to eat at their overpriced restaurants (and the waits were extremely long on our visit)...or risk losing your parking space. Overall, this is not a hotel I would recommend during any sort of vacation period. It was not a relaxing, enjoyable experience for us and we most certainly won't be returning.
- Official Description (provided by the hotel):
- The Adam's Mark of Kansas City is a full-service hotel and conference center located on the Southeastern side of Kansas City, MO. Our location is adjacent to the Truman Sports Complex, home of the Kansas City Chiefs and Royals. The Adam's Mark of Kansas City offers over 369 well appointed rooms and 17,000 sq. ft. of event and meeting space. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, lastminute.com.au, Expedia APAC and Odigeo so you can book your Adam's Mark Hotel & Conference Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Kansas City Se - Waterpark Hotel Kansas City
- Sheraton Kansas City
- Kansas City Sheraton