Although this facility is not the prettiest nor the best smelling place, they are flexible and want to help. It makes a difference how you approach a situation, coming at someone with accusations in a harsh way does not get good results anywhere you go in whatever you do. Yes we found roaches, no the bed sheets don't fit properly and the knock off Calvin Kline bed spreads are god awful ugly and not comfortable, The staff is amazing except for the gentleman who mainly works the overnight shift. He is very rude and disrespectful and talked to me crazy when I said the heater does not work. My family has compromised with the smell and bought wonderful smelling wax and burners, smells like I want it too now. the carpet needed cleaned bad so we cleaned it. The pet fee was super cheap. we have not had any trouble with other guests nor our vehicle, so far so good. It may be an eye sore on the outside as it is an old structure but has an interesting history of being a upscale hotel with Olympic size pool and bar even a restaurant in its time. They are working on remodeling rooms and the outside is getting some tlc as well. We have made it work for us, I have not witnessed drug or prostitution activity as of yet, not saying it is not there. I will write another review when we leave about our experience here.