We have stayed here multiple times. LOVE THE HOTEL!
Nang in the restaurant downstairs get bonus points for serving Starbucks he wasn’t trained on! Great job!
Joanne in the gift shop was beyond amazing! We spent an hour with her, she’s amazing!
Michael at the front desk went above and beyond to make sure our stay was perfect. The 10/11th floor (for Ambassador or paid luxury suites) are the best.
Room service was less than great. Cold food and burned pancakes. If you’re on the upper level, take advantage of the breakfast in the concierge room. It’s MUCH BETTER and included in the cost of the room. We were highly disappointed at spending so much on in room dining for cold food and then burned pancakes (inedible). More