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Review of Casa Agua Azul

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Very good
5 reviews
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Holiday Rental House -
3 Bedrooms, 3 Bathrooms, Sleeps 6
Sayulita, Pacific Coast

Reviews from our community

Very good - based on 5 reviews
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Reviews from our community

Date | Rating
  • English first
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English first
English first
English first
Santa Cruz, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Casa Agua Ran Out”
Reviewed 31 October 2015 for a stay in October 2015
person found this review helpful

Unfortunately our stay as Agua Azul was not the best. Many details should have been handled prior to our arrival. One room smells badly of mold and permanently has a dehumidifier for that room (it should be used more often than the guests stay). Pool wasnt cleaned and was very scummy. It was chlorinated during our stay (making it unusuable for a day) which helped the clarity after it was filtered. Remotes with bad batteries, an adundance of keys for various locks around the house, to water running out mid stay for the night, etc - ironically a few of the house guest had food poisoning that night from the wedding dinner! It got sixty people sick. Doh! Bad, long, night for them considering no running water. We mentioned the water that following day and the response we received stated something to the effect that we had numerous noise calls (after the wedding with 8 people having drinks late night around the pool) so dont complain about the water. Yes were had been drinking and were far from loud though im sure we had a few moments. Our safe went bad. It had been worked on by a thief and stopped working apparently. Needed replacement. The safe repair man said it looked like it happened during our stay. Either way, we had to deal with him twice and the replacement quickly ran out of batteries. We all had wifi issues and though not a big deal there were many small things with this house that should have been handled prior to our arrival. THe house has the potential to be very cool, and it appears other guests were fortunate to not have such problems. The master bedroom and shower were great. The kitchen was comfortable as well (expect mouse droppings). There were some there the afternoon we arrived. We enjoyed the proximity to the beach and to town. Having to deal with all the minor issues and employees coming over to fix things nearly everyday (all things that should have gone through the once over prior to our arrival) we asked for some minor compensation in return. Deaf ears and denied. We were the early season iron out for this house. This lady's true colors were shown are not there for the guest in my opinion. We were quite polite in our emails to manager during our stay and received less than considerate responses.... in my opinion. Perhaps i have a more discerning taste in customer service. Overall the house could be a consistent winner when managed consistently.

Travelling group: Friends
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
7 Nov 2015
AS the rental agent for Casa Agua Azul I can tell you that the property manager did a walk through turning on all lights, fans and opening the safe with the guest when they arrived. All was working at that time. During their stay batteries in some of the remotes went dead and the property manager responded immediately. Keys are a big problem with renters loosing and walking off with keys so lock boxes were installed so that renters could come and go with only needing a combination to get in the house. I can not comment on the wedding dinner or those guest getting sick since this did not take place at the house. I can tell you that in Mexico, government water is NOT always running. Most holding tanks are filled at night so if a 5,000 gallon tank was emptied during the day it will get filled at night. The property manager again responded to their 3 am text at 7 am and there was water. During their ordeal I did however receive numerous emails complaining of the party they were having till 4 am! A rental agreement is signed by renters stating that there will be no loud noise after 11 pm in consideration of the neighborhood. Absolutely no response was made in a negative manner.
There was no evidence of the safe "having been worked on by a theif" during their stay. The safe did stop working and was immediately replaced by our locksmith. Wifi was easily fixed by the property manager when he arrived. Apparently the modem had been moved and the wire in the back had come loose, this done by a renter. Casa Agua Azul is a large house with most of it outdoor living (except the bedrooms and bathrooms). We are in a jungle and can not control mouse droppings if the house is not kept clean. Maid service is available at any time for free and this was stated.
Compensation was not given since all these inconveniences were service related. I might add that request for compensation/discount was asked for prior to their arrival.
Management of the house and all responses were always immediate and never anything but polite. This is not an all inclusive hotel but a casa in the jungle in a small fishing village. I am sorry their experience was not up to their expectations.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2014 for a stay in March 2014
people found this review helpful

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Recommended for:
A romantic getaway
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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